1 / 34

Ensuring the best student experience Resource Managers Awayday – July 2012

Ensuring the best student experience Resource Managers Awayday – July 2012. Professor Nick Lieven Pro Vice-Chancellor (Education & Students). Content. Objectives The student e xperience Projection The international perspective Technology The plan – 1, 3, 5 years. Three Objectives.

zorion
Download Presentation

Ensuring the best student experience Resource Managers Awayday – July 2012

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Ensuring the best student experienceResource Managers Awayday – July 2012 Professor Nick Lieven Pro Vice-Chancellor (Education & Students)

  2. Content • Objectives • The student experience • Projection • The international perspective • Technology • The plan – 1, 3, 5 years

  3. Three Objectives • attract the best students (regardless of background); • equip graduates to progress to the top of their chosen career; and • inculcate life long pride in and loyalty to the institution

  4. Underpinning Principles • Scholarship and sustainability • Students are partners not customers

  5. The student experience (1) • Students encouraged to become active, independent learners • Provide effective support to encourage leadership potential in our students • Provide an education of the highest quality, research-inspired and focused on students’ needs and expectations. • Ensure students have a fulfilling, demanding and intellectually stimulating experience that prepares them for employment and worldwide opportunities.

  6. The student experience (2) • Ensure that learning takes place within a high-quality environment that enables both students and staff to achieve their full academic potential. • Ensure the provision of learning and skills opportunities that enhance students’ future employability • Offer a rewarding extra-curricular experience that provides for students’ health, well-being and personal development. • All staff are imbued with the student facing ethos: treat students as I would wish to be treated myself.

  7. Projection • Its subject coverage is underpinned by scholarship, high academic reputation and strong intellectual resources among teaching staff • Its preparation for success through inspirational teaching by research active high achieving staff • Its distinctive caring community • Its high reputation because of innovative collaborations with industries, businesses, the professions and Governments, nationally and internationally • Its association with success among alumni and pride in the institution

  8. The student academic lifecycle • Admissions • Undergraduate • Postgraduate Taught • Postgraduate Research • Alumni • Careers “The virtuous circle”

  9. What is a Good Experience? • The ‘Most Improved Student Experience’ award focused on investments made by a university into the student infrastructure: core facilities that would be used by all, ranging from health, sport, social, careers, library, and multi-purpose lecture halls. • The ‘Outstanding Support for Students’ award provided the most interesting case studies of how student experience has been enhanced.

  10. ‘Most Improved Student Experience’ 1 • Queen Mary, University of London: 2009 Winner • Improvements to the institutions shops, bars and sports facilities, including a £6m health centre based at the Mile End campus. • The College’s lecturers and connections with industry were also commended. www.qmul.ac.uk/media/news/items/20039.html Mile End campus

  11. ‘Most Improved Student Experience’ 2 • The Royal Veterinary College: 2011 Winner • The Royal Veterinary College moved up 37 positions in the rankings and improved its overall score by 8.1 points. • The facilities on offer were another area highlighted for praise by participants in the survey. • There were marked improvements in scores for lecturers, with students rating highly both the quality of teaching and the level of interest in them shown by staff. • www.rvc.ac.uk/News/PressReleases/pr1111_THEAwards.cfm

  12. ‘Outstanding Support for Students’ 1 • University of Leicester: 2009 Award • The ‘Access to Employability’ programme provides an opportunity for graduates to improve their employment prospects after university. The programme offers: • Dedicated workshops to improve graduate employment prospects • Opportunity to engage in working life on employers' premises • Dedicated one-to-one consultations • Access to e-learning resources on employability. www2.le.ac.uk/offices/ssds/accessability/development/access-to employability-1/access-to-employability

  13. ‘Outstanding Support for Students’ 2 • Birmingham City University: 2010 Winner • The Student Academic Partners (SAP) scheme was launched across the university to engage students in a wide variety of joint academic activities with faculty. • By focusing on educational development project the scheme unites the University’s Centre for Excellence in Teaching and Learning (CETL) and the Students Union through an enhanced ‘Learning Community’. • The partnership believes that this will offer students and staff benefits from a wider academic engagement that were not contemplated when their studies began. www.bcusu.com/saps/home/

  14. ‘Outstanding Support for Students’ 3 Loughborough University: Winner of the 2011 THE Award • The ‘Sigma’ programme provides assistance in a broad range of disciplines with mathematical and statistical skills. • The programme is run by peers who act as mentors, offering one-to-one support enhancing an active academic learning environment, integrating students more thoroughly into the university. • “Sigma is a fantastic example of institutions recognising genuine concerns in standards and acting in a positive way to address them.” (Judge Liam Burns, president of the National Union of Students) www.lboro.ac.uk/service/publicity/news-releases/2011/150_THEAward-sigma.html

  15. “Critically, the PLuS Awards help candidates demonstrate at application stage, how they have the skills that are vital in the positions we offer” • - Rosalind Gilbert, PwC

  16. External Influences

  17. External Influence – overseas competition • European and International competition for student places. • The UK's former advantage was in offering English-taught programmes… • Now we are competing with the European Union, Iceland, Norway and with the US, Canada and Australia

  18. UK influences on competition.... Government White Paper: Key Information Set (KIS) • “We will radically improve and expand the information available to prospective students, making available much more information about individual courses...” • - Chapter 2 Well Informed Students Driving Teaching Excellence.

  19. Example of KIS display..

  20. Technology

  21. Technology

  22. Technology

  23. Education Technology Strategy • Mobile will be primary mode of delivery of all student services • Web mobile rather than specific apps • Web design guidelines to be mobile web guidelines for all new development • Implemented via mobile portal • Student prioritisation of workstreams • Student personalisation important, so want to buy their own kit, we are not proposing buying them each an ipad

  24. Plan – year 1 • Admissions – raise standards • Widening participation – equal access • National Student Survey • Staff Teaching Awards

  25. Demographics • 18 Year olds 2006/7 – 2028/9

  26. League tables • e.g. Independent : • Research Assessment 13th • Entry standards 9th • Academic Services Spend 8th • Good honours 8th • Graduate prospects 11th • Completion 6th • Student/staff ratio 11th • Student satisfaction 48th

  27. School “x” - NSS results

  28. NSS Factors

  29. NSS Observations • Home • Year Tutors/Personal tutoring/Academic leadership • Doors! • Learning spaces - academic AND support staff • Managing expectations – Independent learning • Joint honours - consistency, different deadlines and marking criteria, no coordination of coursework, missed off mailing lists. • Feedback - specific mishaps are remembered. How am I going to improve? • Communication - students often left in the dark (unwittingly) who then assume the worst. • Bristol (the city) is a great asset.

  30. Plan – year 3 • Careers - links with industry/commerce • Develop the virtuous circle. • International discipline specific foundation year, 1 + 2 collaborations, PG – the Bristol Global Scholar? • Doctoral Training Centres for All

  31. Careers • Partnerships with: • Regional Employers (BBC, finance, Aerospace…) • Local SMEs (Arts/Creative sector) • Public sector (NHS, SCS…) • Lifelong association

  32. Plan – year 5 • Technology strategy implemented • Distinctive in Scholarship leadership • The golden rule

  33. The End…………Questions/Comments?

More Related