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ศูนย์สันติวิธีสาธารณสุข PowerPoint PPT Presentation


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ศูนย์สันติวิธีสาธารณสุข. สำนักงานปลัดกระทรวงสาธารณสุข. โทร 0-2590-1716 โทรสาร 0-2591-8537 www.moph.go.th/ops/cphc. การประชุมเชิงปฏิบัติการ การสื่อสารในโรงพยาบาลเพื่อลดความขัดแย้ง ผู้ให้และผู้รับบริการสาธารณสุข โรงแรมมารวย ๑ พฤษภาคม ๒๕๔๙

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0-2590-1716 0-2591-8537

www.moph.go.th/ops/cphc


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ADR INITIATIVES IN HEALTH PROFESSION

  • COMMUNICATION SKILL

  • PEACEFUL ALTERNATIVE CONFLICT RESOLUTION SKILL

  • ACTIVE LISTENING IN TIME OF DIFFICULTY

  • PROFESSIONAL STANDARD OF PRATICE AND LIGITATION


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ADR INITIATIVES IN HEALTH PROFESSION

  • IS THE HEALTHCARE PROFESSIONAL CAN SOMETIMES EXHIBIT BULLYING BEHAVIORS ?

  • ()SOCIAL DISPARITIES IN HEALTH CARE

  • ( )


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Communication skill

COMMUNICATION SKILL


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Nonverbal

Verbal

Tone


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(Active Listening)

(Attending Listening)

(Deep Listening)

L A D D E R


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+


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Active Listening


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PARAPHRASING

1. Identify feeling

2. Asses Intensity

3. Select appropriate feeling word

4. Phrase the message


Principles of reframing

:Principles of Reframing

  • Focus the parties on interests

  • Seek underlying interests

  • ()Create a new vision

  • Emphasize areas of potential compatibility


Reframing

Reframing

  • ()


Jujitsu

JUJITSU()

  • ABSORB AND REFRAME

  • TO CONTROL OWN DEFENSIVE OR EMOTIONAL

  • AVOID C. ESCALATION


Substance gregg b walkers oregon state university

Relationship

Procedure

(Substance)

Gregg B. Walkers

Oregon State University


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  • NO FALSE COMPENSATION

    :

  • TORT SYSTEM

    :


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MEDIATION:PEACEFUL CONFLICT RESOLUTION

IN HEALTH CARE SYSTEM


Mediation peaceful conflict resolution

Mediation : Peaceful Conflict Resolution


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ADR=ALTERNATIVE DISPUTE RESOLUTION


Concilliation

CONCILLIATION(//)

(Active Listening) (Empathy)


Negotiation

NEGOTIATION()

(Discussion)

2

(Agreement)


Mediation

MEDIATION()

(Mediator)


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  • (Social Obligation) (Human Feeling)

    (Logic)

    2.

    3.


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  • ()

  • .

  • .


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First class

first class

.


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  • /


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  • () ()


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6.

7.

8.

9.


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././.

.41

  • . .

OPD

ward

ER LR OR etc.


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.

/

..

.

()

.

/

.

(Coreteam)

.

Co-mediation

.

/

j


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.

()

(.)


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Valentine Day 2006


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