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ศูนย์สันติวิธีสาธารณสุข PowerPoint PPT Presentation


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ศูนย์สันติวิธีสาธารณสุข. สำนักงานปลัดกระทรวงสาธารณสุข. โทร 0-2590-1716 โทรสาร 0-2591-8537 www.moph.go.th/ops/cphc. การประชุมเชิงปฏิบัติการ การสื่อสารในโรงพยาบาลเพื่อลดความขัดแย้ง ผู้ให้และผู้รับบริการสาธารณสุข โรงแรมมารวย ๑ พฤษภาคม ๒๕๔๙

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0-2590-1716 0-2591-8537

www.moph.go.th/ops/cphc




ADR INITIATIVES IN HEALTH PROFESSION

  • COMMUNICATION SKILL

  • PEACEFUL ALTERNATIVE CONFLICT RESOLUTION SKILL

  • ACTIVE LISTENING IN TIME OF DIFFICULTY

  • PROFESSIONAL STANDARD OF PRATICE AND LIGITATION


ADR INITIATIVES IN HEALTH PROFESSION

  • IS THE HEALTHCARE PROFESSIONAL CAN SOMETIMES EXHIBIT BULLYING BEHAVIORS ?

  • ()SOCIAL DISPARITIES IN HEALTH CARE

  • ( )



-


COMMUNICATION SKILL


Nonverbal

Verbal

Tone



(Active Listening)

(Attending Listening)

(Deep Listening)

L A D D E R



+


Active Listening


PARAPHRASING

1. Identify feeling

2. Asses Intensity

3. Select appropriate feeling word

4. Phrase the message


:Principles of Reframing

  • Focus the parties on interests

  • Seek underlying interests

  • ()Create a new vision

  • Emphasize areas of potential compatibility


Reframing

  • ()


JUJITSU()

  • ABSORB AND REFRAME

  • TO CONTROL OWN DEFENSIVE OR EMOTIONAL

  • AVOID C. ESCALATION


Relationship

Procedure

(Substance)

Gregg B. Walkers

Oregon State University


  • NO FALSE COMPENSATION

    :

  • TORT SYSTEM

    :


MEDIATION:PEACEFUL CONFLICT RESOLUTION

IN HEALTH CARE SYSTEM


Mediation : Peaceful Conflict Resolution


ADR=ALTERNATIVE DISPUTE RESOLUTION


CONCILLIATION(//)

(Active Listening) (Empathy)


NEGOTIATION()

(Discussion)

2

(Agreement)


MEDIATION()

(Mediator)


  • (Social Obligation) (Human Feeling)

    (Logic)

    2.

    3.





  • ()

  • .

  • .



first class

.








  • /



  • () ()


6.

7.

8.

9.



././.

.41

  • . .

OPD

ward

ER LR OR etc.


.

/

..

.

()

.

/

.

(Coreteam)

.

Co-mediation

.

/

j


.

()

(.)


Valentine Day 2006


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