Gsa travel management information service key performance indicators
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GSA Travel Management Information Service Key Performance Indicators. Leif Waller, GSA Federal Acquisition Service 4/10/14. Key Performance Indicators. Today’s discussion: Key Performance Indicators related to traveler decision making. What are the critical decisions travelers make?

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Gsa travel management information service key performance indicators

GSA Travel Management Information ServiceKey Performance Indicators

Leif Waller, GSA Federal Acquisition Service

4/10/14


Key performance indicators

Key Performance Indicators

Today’s discussion: Key Performance Indicators related to traveler decision making.

What are the critical decisions travelers make?

  • Planning and booking

  • Traveling

  • Post-Trip

    What are the “right” choices?


Survey your last business trip

Survey: your last business trip


Advanced reservation

Advanced Reservation

  • It can save money to book in advance, even and especially when booking contract fares.

  • Deep discount contract fares (“dash CA”) more likely available booked in advance, savings average 35% per flight.

  • If allowed to reserve restricted fares, savings estimates consistently around 30% but often require early booking.

  • CWT Travel Management Institute estimates travelers wait 8 days between identifying the need to travel and actually booking their tickets.


Advanced reservation1

Advanced Reservation


Ca use

_CA Use

  • Same benefits as YCA fare, but at lower price.

  • Capacity controlled! These fares become less available the longer a traveler waits to book.


Ca use1

_CA Use


Hotel visibility

Hotel Visibility

  • The best way to ensure in-policy hotel stays is for travelers to book in ETS or with TMC.

    • GBTA/Concur Survey, 2013: out-of-policy travelers spent $58 more per day than in-policy travelers.

  • “Hotel visibility” provides a measure of how often travelers are booking hotels in channel.


Hotel visibility1

Hotel Visibility


Compact car rentals

Compact Car Rentals

  • A very nuanced measure, treat with caution!

  • Compact cars are prices significantly less than alternatives, and often are adequate for most business travel.

  • Like hotel data, depends upon channel use.


Compact car rentals1

Compact Car Rentals


From measurement to management

From Measurement to Management

  • Travel management function critical to effectiveness:

    • Measures are directional and rarely straightforward

    • Understand potential causes, direct further research

    • Coordinate management: policy, training, communication

  • Once 30% has been cut, efficiency and smart travel become more critical


Staring at the dashboard

Staring at the dashboard…


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