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GSA Travel Management Information Service Key Performance Indicators. Leif Waller, GSA Federal Acquisition Service 4/10/14. Key Performance Indicators. Today’s discussion: Key Performance Indicators related to traveler decision making. What are the critical decisions travelers make?

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gsa travel management information service key performance indicators

GSA Travel Management Information ServiceKey Performance Indicators

Leif Waller, GSA Federal Acquisition Service

4/10/14

key performance indicators
Key Performance Indicators

Today’s discussion: Key Performance Indicators related to traveler decision making.

What are the critical decisions travelers make?

  • Planning and booking
  • Traveling
  • Post-Trip

What are the “right” choices?

advanced reservation
Advanced Reservation
  • It can save money to book in advance, even and especially when booking contract fares.
  • Deep discount contract fares (“dash CA”) more likely available booked in advance, savings average 35% per flight.
  • If allowed to reserve restricted fares, savings estimates consistently around 30% but often require early booking.
  • CWT Travel Management Institute estimates travelers wait 8 days between identifying the need to travel and actually booking their tickets.
ca use
_CA Use
  • Same benefits as YCA fare, but at lower price.
  • Capacity controlled! These fares become less available the longer a traveler waits to book.
hotel visibility
Hotel Visibility
  • The best way to ensure in-policy hotel stays is for travelers to book in ETS or with TMC.
    • GBTA/Concur Survey, 2013: out-of-policy travelers spent $58 more per day than in-policy travelers.
  • “Hotel visibility” provides a measure of how often travelers are booking hotels in channel.
compact car rentals
Compact Car Rentals
  • A very nuanced measure, treat with caution!
  • Compact cars are prices significantly less than alternatives, and often are adequate for most business travel.
  • Like hotel data, depends upon channel use.
from measurement to management
From Measurement to Management
  • Travel management function critical to effectiveness:
    • Measures are directional and rarely straightforward
    • Understand potential causes, direct further research
    • Coordinate management: policy, training, communication
  • Once 30% has been cut, efficiency and smart travel become more critical
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