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عنوان درس: مدیریت تولید استاد راهنما: جناب آقای دکتر سید حسینی PowerPoint PPT Presentation


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آشنايي با مدل تعالی سازمانی. عنوان درس: مدیریت تولید استاد راهنما: جناب آقای دکتر سید حسینی ارائه کننده:مهسا رضائیان، مریم نظری. بخش او ل:. بخش دو م:. مروري بر مدلهاي سرآمدي سازماني. ار زشه ا و مف ا هيم س ر آم د ي و معيارهاي مدل EFQM/. بخش س و م:.

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عنوان درس: مدیریت تولید استاد راهنما: جناب آقای دکتر سید حسینی

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:

:

:


:

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EFQM/

:

RADAR

:

:


:


TQM

Business Excellence Models

QA

QC

Inspection


(TQM)

(TQM) .

(Values) (Techniques) (Methodologies) (Tools) .


.

.


.

BusinessExcellence Models


Japan

Deming Prize

1951

The European

Quality Award

1991

The Malcolm

Baldrige National

Quality Award

1987


1951 (Kenchi Koyanagi) (JUSE)

.


1- (Individuals)

TQM .

2- (Application)

TQM

.


3- (Quality Control)

.


.

1987 107-100 .


(MBNQA)


European

Foundation for

Quality

Management


EFQM

EFQM .

EFQM

(TQM) .


1991 14


EFQM

  • ()

  • .

  • ( Benchmarking )


EFQM


EFQM

  • 20000

  • 15 25

  • 9 13 50 2001

  • 10000 (SME)


(Scoring Model)

(Self-Assessment System)

(Criteria)

(Core values and Concepts)


EFQM


Results Orientation

Public Responsibility

Customer Focus

Leadership &

Constancy of Purpose

Partnership Development

Management by

Processes and Facts

People Development &

Involvement

EFQM

Continuous Learning,

Improvement & Innovation


(RESULTS ORIENTATION)

  • . : .


(Customer Focus)

  • . .


(Leadership & Constancy of Purpose)

  • .


(Management byProcesses and Facts)

  • .


(People Development &Involvement)

  • .


(Continuous Learning ,Improvement & Innovation)

  • .


(Partnership Development)

  • .


(Public Responsibility)

  • .


EFQM


Enablers

Results

TIME


EFQM


Results

Enablers

...

...

...

...

...

...

EFQM


)(Enablers

  • .

  • .


1e

1d

1c

1b

1a

( )


1:

a1- .

b1- .

c1- .

d1- .

e1 .


2:

a2- .

b2- .

c2- .

d2- .


3:

a3- .

b3- .

c3- .

d3- .

e3- .


4 :

a4- .

b4- .

c4- .

d4- .

e4- .


5:

a5- .

b5- .

c5- .

d5- .

e5- .


)(Results

  • .

  • .


b

b

a

a


Leading indicators

Lagging indicators

6a

6b

7a

7b

8a

8b

9a

9b


6: a6 -


6: a6-


6: b6-


6: b6-


7: a7-



7: b7-


  • ( )

  • ( ...)


8:

  • a8-


()


: - - ...


b8-

:

/

/


9:

  • a 9-

  • ( ...)

  • ( EBIT ...)

  • ( )

  • ( )


b9-

( ...)


. .


RADAR


RADAR

  • RADAR :

  • .

  • .


  • RADAR :()

  • () .

  • .




RADAR

  • RADAR (Elements) (Attributes) :

  • .

  • .

  • .


RADAR


  • RADAR :

    • 1- Approach

    • 2- Deployment

    • 3- Assessment & Review


()

  • :

  • -

  • -

  • - RADAR


-

  • :

  • /

  • :

  • 0%-

  • 25%-

  • 50%-

  • 75%-

  • 100%-


:


  • (Results) . :

  • Trends

  • / Targets

  • Comparisons

  • Causes

  • Scope


()

  • :

    • RADAR


:

:

  • ( )

  • 0%

  • 25%

  • 50%

  • 75%

  • 100%


:



=


(Self-Assessment)

.

.


( )


()



(Questionnaire Approach)

  • /

  • 50 90

.


-


-


-


-

  • .

  • .


(Workshop Approach)

  • (Consensus meeting)


-

2-1

6-4

2-1

1


-


-


-

  • .


(Pro-Forma Approach)

  • 32


-


-


-

  • .

  • .


(Award simulation Approach)

.


-

( 1 3)

(69)

( )

/ ( 25)

( )


-

  • .

  • .

  • .

  • ( )

  • .

  • .


-


.



:

  • TQM


EFQM


  • ( INPE )


EQA

WINNER

650

EQA PRIZE WINNER

550 POINTS

EQA FINALIST

450 POINTS

( )

RECOGNISED FOR EXCELLENCE

300 POINTS

(

)

COMMITTED TOEXCELLENCE

200 POINTS


5- ()

4-

3-

2-

1-


:

.

( )



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