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عنوان درس: مدیریت تولید استاد راهنما: جناب آقای دکتر سید حسینی PowerPoint PPT Presentation


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آشنايي با مدل تعالی سازمانی. عنوان درس: مدیریت تولید استاد راهنما: جناب آقای دکتر سید حسینی ارائه کننده:مهسا رضائیان، مریم نظری. بخش او ل:. بخش دو م:. مروري بر مدلهاي سرآمدي سازماني. ار زشه ا و مف ا هيم س ر آم د ي و معيارهاي مدل EFQM/. بخش س و م:.

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عنوان درس: مدیریت تولید استاد راهنما: جناب آقای دکتر سید حسینی

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EFQM/

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RADAR

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TQM

Business Excellence Models

QA

QC

Inspection


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(TQM)

(TQM) .

(Values) (Techniques) (Methodologies) (Tools) .


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.

.


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.

BusinessExcellence Models


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Japan

Deming Prize

1951

The European

Quality Award

1991

The Malcolm

Baldrige National

Quality Award

1987


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1951 (Kenchi Koyanagi) (JUSE)

.


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1- (Individuals)

TQM .

2- (Application)

TQM

.


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3- (Quality Control)

.


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.

1987 107-100 .


Mbnqa

(MBNQA)


E uropean f oundation for q uality m anagement

European

Foundation for

Quality

Management


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EFQM

EFQM .

EFQM

(TQM) .


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1991 14


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EFQM

  • ()

  • .

  • ( Benchmarking )


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EFQM


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EFQM

  • 20000

  • 15 25

  • 9 13 50 2001

  • 10000 (SME)


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(Scoring Model)

(Self-Assessment System)

(Criteria)

(Core values and Concepts)


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EFQM


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Results Orientation

Public Responsibility

Customer Focus

Leadership &

Constancy of Purpose

Partnership Development

Management by

Processes and Facts

People Development &

Involvement

EFQM

Continuous Learning,

Improvement & Innovation


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(RESULTS ORIENTATION)

  • . : .


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(Customer Focus)

  • . .


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(Leadership & Constancy of Purpose)

  • .


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(Management byProcesses and Facts)

  • .


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(People Development &Involvement)

  • .


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(Continuous Learning ,Improvement & Innovation)

  • .


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(Partnership Development)

  • .


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(Public Responsibility)

  • .


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EFQM


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Enablers

Results

TIME


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EFQM


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Results

Enablers

...

...

...

...

...

...

EFQM


Enablers

)(Enablers

  • .

  • .


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1e

1d

1c

1b

1a

( )


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1:

a1- .

b1- .

c1- .

d1- .

e1 .


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2:

a2- .

b2- .

c2- .

d2- .


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3:

a3- .

b3- .

c3- .

d3- .

e3- .


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4 :

a4- .

b4- .

c4- .

d4- .

e4- .


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5:

a5- .

b5- .

c5- .

d5- .

e5- .


Results

)(Results

  • .

  • .


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b

b

a

a


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Leading indicators

Lagging indicators

6a

6b

7a

7b

8a

8b

9a

9b


6 a 6

6: a6 -


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6: a6-


6 b 6

6: b6-


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6: b6-


7 a 7

7: a7-


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7: b7-


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  • ( )

  • ( ...)


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8:

  • a8-


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()


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: - - ...


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b8-

:

/

/


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9:

  • a 9-

  • ( ...)

  • ( EBIT ...)

  • ( )

  • ( )


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b9-

( ...)


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. .


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RADAR


Radar

RADAR

  • RADAR :

  • .

  • .


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  • RADAR :()

  • () .

  • .


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Radar1

RADAR

  • RADAR (Elements) (Attributes) :

  • .

  • .

  • .


Radar2

RADAR


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  • RADAR :

    • 1- Approach

    • 2- Deployment

    • 3- Assessment & Review


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()

  • :

  • -

  • -

  • - RADAR


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-

  • :

  • /

  • :

  • 0%-

  • 25%-

  • 50%-

  • 75%-

  • 100%-


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:


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  • (Results) . :

  • Trends

  • / Targets

  • Comparisons

  • Causes

  • Scope


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()

  • :

    • RADAR


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:

:

  • ( )

  • 0%

  • 25%

  • 50%

  • 75%

  • 100%


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:


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=


Self assessment

(Self-Assessment)

.

.


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( )


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()


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Questionnaire approach

(Questionnaire Approach)

  • /

  • 50 90

.


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-


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-


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-


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-

  • .

  • .


Workshop approach

(Workshop Approach)

  • (Consensus meeting)


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-

2-1

6-4

2-1

1


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-


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-


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-

  • .


Pro forma approach

(Pro-Forma Approach)

  • 32


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-


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-


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-

  • .

  • .


Award simulation approach

(Award simulation Approach)

.


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( 1 3)

(69)

( )

/ ( 25)

( )


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-

  • .

  • .

  • .

  • ( )

  • .

  • .


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-


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.


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:

  • TQM


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EFQM


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  • ( INPE )


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EQA

WINNER

650

EQA PRIZE WINNER

550 POINTS

EQA FINALIST

450 POINTS

( )

RECOGNISED FOR EXCELLENCE

300 POINTS

(

)

COMMITTED TOEXCELLENCE

200 POINTS


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5- ()

4-

3-

2-

1-


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:

.

( )


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