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Module 7: TSMO Business Processes and Performance Management, Systems Engineering Process

Module 7: TSMO Business Processes and Performance Management, Systems Engineering Process. Regional Operations Forum Nashville, TN May 21-23, 2019. Business Processes. Session Purpose. Introduce Business Process as a dimension of TSMO capability Provide understanding of

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Module 7: TSMO Business Processes and Performance Management, Systems Engineering Process

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  1. Module 7: TSMO Business Processes and Performance Management, Systems Engineering Process Regional Operations Forum Nashville, TN May 21-23, 2019

  2. Business Processes

  3. Session Purpose • Introduce Business Process as a dimension of TSMO capability • Provide understanding of • What is Business Process? • Why is it important? • What are the benefits?

  4. What is Business Process?TSMO-Related Examples: • Formal planning and programming for TSMO • Standardized procurement procedures for TSMO technologies • New/updated agreements with key TSMO partners • Operating procedures for carrying out specific TSMO strategies • What are some other examples?

  5. Types of Business Processes • Planning, programming, project development, design, construction, maintenance • Human resources, accounting, training • Internal/external agreements, contracts, operational procedures

  6. Why is it Important? • Program planning as a business process helps to prioritize TSMO needs, objectives, and strategies • Successful operational activities and relationships are highly dependent upon effective business practices • Helps break down organizational barriers, improve coordination, and increase efficiency • Documentation of business processes enables efficient transitions with staff turnover and new organizational partners • Lack of effective business processes can hinder an agency’s ability to advance more complex operational strategies, such as ICM or ATDM

  7. What are the Benefits? • Provides a formal mechanism to fund, plan for, and implement TSMO strategies, partnerships, and approaches • Promotes collaboration to establish, document, and improve protocols – within the agency and with external partners • Provides a mechanism to apply measurable improvements to achieve operational goals

  8. Business Process Resources • TSMO Guidance • http://www.aashtotsmoguidance.org/ • Capability Maturity Frameworks • https://ops.fhwa.dot.gov/tsmoframeworktool • Integrating Business Processes to Improve Travel Time Reliability • http://www.trb.org/Publications/Blurbs/165283.aspx • Improving Business Processes for More Effective TSMO • https://ops.fhwa.dot.gov/publications/fhwahop16018/fhwahop16018.pdf • eTool for Business Processes to Improve Travel Time Reliability • http://www.ops.fhwa.dot.gov/plan4ops/focus_areas/organizing_for_op/shrp2_le34_etool.htm

  9. Performance Management

  10. Session Purpose • Introduce Performance Management as a dimension of TSMO capability • Provide understanding of • What is Performance Management? • Why is it important? • What are the benefits?

  11. What is Performance Management?Examples: • MoDOT Tracker • FAST-Act/MAP-21 Performance Management Requirements • ATSPM Dashboards • Program Level Performance Management • A strategic approach that uses system information to make investment and policy decisions to achieve performance goals FHWA Transportation Performance Management https://www.fhwa.dot.gov/tpm/about/tpm.cfm

  12. TSMO Strategies Support National Goals

  13. Why is it Important? • Watch where you’re going! • What gets measured, gets done – and done better • Helps explain and justify why funding or policy decisions may be needed • Bottom line – it’s just good business

  14. What are the Benefits? • Provides accountability and transparency • Decision makers, the public, our bosses • What did we produce with their money? • Proactive public relations for the agency • Maintain visibility of transportation • Data + Analysis + Communication = Credibility • Can lead to improvements in agency process and overall efficiency

  15. Performance Management Resources • FHWA Transportation Performance Management • www.fhwa.dot.gov/tpm/ • TPM Toolbox • www.tpmtools.org/ • SHRP2 Reliability Solutions (L02, L05, L17, L35) • www.fhwa.dot.gov/goshrp2/Solutions/Reliability/List • AASHTO Standing Committee on Performance Measures • scopm.transportation.org/Pages/default.aspx

  16. Systems Engineering

  17. Session Purpose • Introduce Systems Engineering as a process for developing TSMO systems • Provide understanding of: • What is Systems Engineering? • Why is it important? • What are the benefits?

  18. What Is Systems Engineering? • A process for developing complex systems that starts with stakeholders’ needs • A way to map development to those needs • A process for stakeholders to collaborate on defining their expectations and roles using a new system • An approach that can validate how system performs in relation to what stakeholders want • A way to define and prepare for operation and maintenance of a system

  19. Systems Engineering Process – The “V Model” A systematic approach from Concept to Operations

  20. Systems Engineering Process Needs/ ConOps Affirmation Requirements Testing Design and Implementation

  21. ATMS Concept of Operations • Procedures: Stakeholder responsibilities • Deployment: Location, system scale, integration with other systems • Performance: Speed, accuracy, reliability • Utilization: Users, outputs • Effectiveness: Operational improvements • Life cycle: Replacements, upgrades • Environment: Software and security, agency servers, networks, storage • Maintenance: Responsibilities, level of effort, agency capabilities Understand the current operations and shortcomings, Cannot control all devices from one interface, outdated hardware, limited ability to implement control plans … and develop a vision of what stakeholders need to address shortcomings. Single interface for operations, cloud-based software, ability to manage and implement control plans … • Identify • Stakeholders • TMC Operators • TMC Manager • IT Staff • Maintenance • Law Enforcement • Other Regional • Agencies • …

  22. What are the Benefits? • Creates consistency in how projects are developed and managed • Improves stakeholder understanding of the process • Ensures mutual understanding of stakeholder expectations and roles • Establishes consensus and system ownership among the stakeholders • Allows system characteristics to be traced back to needs they address

  23. Systems Engineering Resources • FHWA Systems Engineering • http://www.ops.fhwa.dot.gov/int_its_deployment/sys_eng.htm • Systems Engineering for ITS • https://ops.fhwa.dot.gov/publications/seitsguide/seguide.pdf • ITS Professional Capacity Building (PCB) Program • http://www.pcb.its.dot.gov/ • Talking Transportation and Technology (T3) Webinars • http://www.pcb.its.dot.gov/t3_webinars.aspx • http://www.pcb.its.dot.gov/t3_archives.aspx

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