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“Knowledge Chain”

“Knowledge Chain”. INFRASTRUCTURE. KNOWLEDGE DEVELOPMENT. CLIENT DEVELOPMENT. STAFFING. PROFIT MARGIN. OP MGT. IT. LOGIST. MKT. STRAT. “Knowledge Chain”. Pharmaceuticals. Consumer Products. Banking & Finance. Digital - Tech. PROFIT MARGIN. OP MGT. IT. LOGIST. MKT. STRAT.

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“Knowledge Chain”

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  1. “Knowledge Chain” INFRASTRUCTURE KNOWLEDGE DEVELOPMENT CLIENT DEVELOPMENT STAFFING PROFIT MARGIN OP MGT IT LOGIST MKT STRAT

  2. “Knowledge Chain” Pharmaceuticals Consumer Products Banking & Finance Digital - Tech PROFIT MARGIN OP MGT IT LOGIST MKT STRAT

  3. Staffing Mechanisms • What does “staffing” really mean? • How is staffing for engagements facilitated: • Travel & Relocation • Location-specific, redundant hiring • Internal job market -- via intranet • Level-specific staffing requirements/mobility • Incentives • Technology-based substitutes

  4. Managing Dual Pressures High GLOBAL: FUNCTIONAL & INDUSTRY CLUSTERS TRANS-CLIENT: MIX OF CLIENT-UNITS & INDUSTRY-FUNCT UNITS Pressures for Global Efficiency EXPORT: KNOWLEDGE TRANSFERED FROM HQ MULTI-CLIENT: MATCH CLIENT’S STRATEGY & STRUCTURE (Mini-Booz’s) Low Low High Pressures for Client Commitment-Responsiveness

  5. Trans-Client Strategy:Knowledge Centers N.J. Turnpike CHEMICALS Frankfurt FINANCIAL SVC McLean, VA Wash, DC HQ Strategy Strategy Palo Alto, CA DIGITAL-TECH Taipei MANUFACTURING Strategy New York MARKETING Strategy Strategy Raleigh, NC BIOTECH Tokyo ENGINEERING-TECH Strategy Strategy Strategy

  6. Trans-Client Strategy:Link Knowledge Center with Client Centers Munich SIEMENS McLean, VA HQ Palo Alto, CA DIGITAL-TECH Houston COMPAQ Tokyo TOSHIBA

  7. Knowledge Center Teams Client-Specific Teams Partners (less travel) Non-Partners

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