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How to use this resource…

This PowerPoint presentation provides guidance on implementing a Patient and Family Advisory Council (PFAC) at your hospital. It includes information on the purpose, goals, and benefits of a PFAC, as well as measurable outcomes and proposed structure for communication and reporting. The presentation also outlines pre-launch readiness activities and the timeline for developing PFAC recommendations.

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How to use this resource…

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  1. How to use this resource… • This generic PowerPoint is intended to be tailored to your organization. • Getting started: • Replace all “ORGANIZATION NAME” throughout the presentation with the name of your hospital. • Proofread all organizational charts, checking for appropriate titles, procedures and timelines according to your organization’s structure, ability and capacity. • Add your organization’s logo or photo to the title slide and/or throughout. • Change the background and/or font color to match your hospital’s color choice. • After all of your changes have been made, delete this slide and “Save As.”

  2. Patient and Family Engagement at ORGANIZATION NAME Patient and Family Advisory Council

  3. What is a Patient and Family Advisory Council (PFAC)? • A PFAC is a well-defined group of patients, families, and staff members who meet quarterly, or more, to ensure patients’ experiences, points of view and recommendations for improvement are identified.

  4. Purpose of a PFAC • Acollaborative voice of patients and their family members isessential and welcomed by leadership and staff for: • Continuous improvement of the overall patient experience • Safety • Outcomes • The voice of patients and family provides valuable feedback to identify opportunities for improvement and/or sustainment.

  5. Goals of a PFAC • Define a remarkable experience from a patient and family point of view • Identify focus topics to refine or improve opportunities for excellent patient and family experiences • Champion ORGANIZATION NAME approved initiatives that enhance experiences, safety and outcomes for patients and families • Promote the mission, vision and values of ORGANIZATION NAME among patients and family members in the community

  6. Benefits of a PFAC • Brings new, patient experience perspectives about the care received at ORGANIZATION NAME. • Increasestimely feedback to improve and impact future care. • Establishes connections with the community as “Provider of Choice.” • Offers patients an opportunity to “give back” to their preferred provider.

  7. Measurable Outcomes from Patient and Family Engagement • Through a partnership with patients and families, ORGANIZATION NAME will: • Identify opportunities for positive impacts on satisfaction rates of patients, employees and providers. • Gain feedback for methods and approaches that facilitate improved transitions of care and patient safety initiatives. • Identify potential initiatives to improve quality and safety for improved patient outcomes.

  8. Proposed Structure for PFAC

  9. Communication and Reporting • Advisory Council to Planning Committee • Quarterly reports on progress and outcomes: • Management • Leadership • Quality Committee • Board of Trustees

  10. Pre-Launch Readiness Activities Is ORGANIZATION NAME comfortable with… Does ORGANIZATION NAME perceive… Our patients as providing valuable input? Obstacles or barriers to accomplishing this goal? • Sharing data with patients? • Receiving input from patients/families? • Being flexible with suggested changes by patients and families?

  11. Proposed Timeline for Development PFAC Recommendations to Steering / Planning Committee

  12. Role of the Steering/Planning Committee • Pre-Launch: • Confirm Charter Statement • Write policy and procedures for PFAC • Conduct • Role • Privacy, etc. • Design application and interview process for PFAC members • Design orientation plan for members of PFAC • Launch and Ongoing: • Identify potential topics for discussion • Set agendas for PFAC meetings • Review, adopt, or modify recommendations from PFAC

  13. Recruitment and Selection of PFAC Members • Seek nominations from internal ORGANIZATION NAME employees or leadership team • Recruit external patient and family representatives (selective process) • Finalize application and interview process for candidates

  14. Membership Expectations • Be respectful and value the opinions and diversity of allcouncil members. • Utilize personal experiences to engage in open, honest and meaningful dialogue to improve patient and family-centered care at ORGANIZATION NAME. • Display readiness and willingness to learn from one another by discussing issues related to the patient and family experience at ORGANIZATION NAME. • Ensure confidentiality. • Support the mission, vision and values of ORGANIZATION NAME. • Actively participate in at least two, quarterly meetings.

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