Patient/Public Information and Health Libraries. Sarah Greening Health Information Co-ordinator , NHS West Midlands s [email protected] Twitter: @ equipNHS. Housekeeping. Fire alarm Toilets Tea / coffee Lunch at 12 Close at 2.45-3pm. Background.
Recent policy relating to the provision of health information to patients and the general public dates:
“The library/knowledge services are developed to support information provision for the patient and/or the public.”
LQAF Returns West Midlands data:
See 5.3f For enquiry and referral services e.g. Signposting patients and/or the public to more appropriate information providers.
Suggested admissible evidenceEvidence of partnership working with the public library service. Links to Health Promotion Services. Links to PALS. Examples of specific services provided. Relevant sections from library/knowledge service strategy and/or implementation plan. Consumer Health Information strategy.
Guidance on full compliance Clear up to date information about information services for the patient and/or public is available and promoted ANDlibrary/knowledge staff are able to support enquirers.
Guidance on partial compliance A library/knowledge based service exists for patients and/or the public but is not widely promoted.
Guidance on non‐compliance The library/knowledge service is required to provide services but there is no evidence to suggest services are provided.
Additional tips, tools, templates or referencesReference: Brettle, A., Ormandy, P. (2008) Do NHS libraries have a role in providing information to patients, carers and the public? University of Salford. http://www.lihnn.nhs.uk/hclu/researchingtheevidencebase/ Website: http://www.inspire2.org.uk/
West Midlands results:
24 NHS library managers responded:
62.5% want training and you want it on:
A case for joint training / job shadowing
Overcoming the Barriers – David Chamberlain, WorcestershireWorking with your Patient Information Centre – Christine McRoy & Deborah Adams, Birmingham Children’s Hospital