Wisconsin Avaya User’s Group

1. Wisconsin Avaya User’s Group Jane Gallant – Executive Briefer jgallant@avaya.com (630)245-2829

2. Agenda • What’s New At Avaya • OneX Communicator • OSPC

3. Private Equity Ownership as of October 26, 2007 • Founded in 1992 • $40+B of capital under management • More than 75 investments in various industries over the last 15 years • Over 200 professionals across 12 offices worldwide • Founded in 1999 • $14+B of capital under management • Investments in 25 companies since inception • 39 investment professionals Representative Investments Representative Investments

4. FY08 Financial Highlights • $5.2 B annual revenues • EBITDA = $770M $220 M savings derived from internal initiatives • Cash flow : $436M • 5 year avg of $500M • Low cost debt

5. Executive Leadership Kevin Kennedy (President & CEO) ToddAbbott Alan Baratz PamCraven ChrisFormant Chief Information Officer Senior VP, Operations Senior VP, Sales & President, Field Operations Chief Financial Officer Senior VP, Global Communications Systems Chief Administrative Officer Senior VP, Global Services Lorie Buckingham JimChirico Tom Manley

6. Gartner Magic Quadrant * Enterprise Comm Leader * UC Challenger #2 Converged Telephony 25% share1 #1 IP Telephony 20% share1 #1 Unified Messaging 21% share 2 #1 Audio Conferencing 28% share 3 Gartner Magic Quadrant Customer Service Leader #1 Call Center /ACD 40% share 4 #1 Outbound Dialers 28% share *3 #2 CTI **3 16% share #1 Communications Solution measured by lines shipped for companies <100 users #1 in Key-Hybrid Revenue Worldwide for companies <100 users Contact Center Small & Mid Enterprise Unified Communications # 1 market share in WW Software Support Services by Gartnerfor Network & Internet Services Worldwide Avaya Named to the 2008 World’s Most Ethical Companies List Leadership Positions (thru calendar year 2007) Sources: [1] Synergy Research; [2] Intellicom Analytics; [3] Frost & Sullivan; [4] Gartner, Inc. Notes: * Results are North America **Results are Asia Pacific Avaya Inc. and Gartner, Inc.are both owned in part by Silver Lake, a leading financial investment firm. Gartner research is produced independently by Gartner analysts, without influence, review or approval of their outside investors or shareholders. For further information on the independence and integrity of Gartner research, see Guiding Principles On Independence and Objectivity on Gartner’s website, http://www.gartner.com/it/about/omb_guide.jsp

7. Avaya Strategy Focus on the Business Userkeeping it simpleand making it matter

8. End to End Management Security and Serviceability Collaboration and Interaction Solutions Intelligent Access and Enterprise Application Integration Performance Analytics Multivendor Integration Core Communication Services Communication Infrastructure Avaya’s Architecturefor Business User Communications

9. Avaya OneX Communicator

10. Introducing Avaya one-X Communicator New Generation Unified Communications Client Provides enterprise users with simpler, more intuitive access to all their everyday communications tools Voice and Video Calls and Conferencing Intelligent Presence Aggregated across Avaya and Microsoft Office Communicator Intuitive Access to Messaging, Conferencing, Contacts, Call History, Usage Modes SIP and IP in Single Standard Interface

11. Layout and Controls Inbox Dashboard -Messages -Calls -Contacts User defined Presence Window Controls -Help -Contextual Menu -Minimize Tool Bar -Close - System Tray MessageWaiting Indicator User Status-Available -Busy -Unavailable -Out of office -Offline (automatic or user selected) • Mode • -Office • -Home • Mobile • Traveling • User defined • Action Bar • -Search • -Dial • Redial • Show Conference Bridge • Dial Pad

12. Telephony Click-to-dial & directory dialing Click-to-dial any highlighted number Automatic/user selected mute, hold, transfer Send all calls to coverage Consultative, single-step conferencing & transfer Manage multiple and bridged call appearances Single Call Handling Multiple Call Handling

13. Manage Contacts Display corporate or personal directories, Presence Access List (PAL) Search directories by name, number Filter by latest search or contact availability

14. Messaging – Visual Voicemail Click to play, see fax, delete Rich caller-id leveraging corporate directory Leverages Avaya Modular Messaging

15. Ad Hoc and Bridge Conferencing Ad hoc conferences Mute, drop, hold, invite new participants Bridge conferencing Integration with Avaya Meeting Exchange See participant Caller ID or name where mapped Identify speaker, noisy lines, mute participants

16. Intelligent Presence MyAggregatedPresence MyLocation MyPersonalMessage AggregatedPresence Location System/PersonalMessage ChannelState

17. Ubiquitous Telephony Presence one-X Deskphone one-X Portal one-X Portal Mobile SIP/H.323 IP Softphone IP Softphone TDM / Analog Cell Phone: Extension to Cellular / one-X Mobile VPN Remote Avaya one-X Communicator Office Teleworker/Remote one-X Communicator one-X Communicator

18. Summary Next generation UC client Aggregated intelligent presence Voice, video, IM Messaging, conferencing, contacts, history, modes SIP or H.323in a single client

19. OSPC

20. Attendant consoleThe business card of your company! • OSPC, the Operator- and Information system • for Attendants • Reception, • Front desk, • Assistants, ...

21. User individual GUI (customizable) User assigned hot-keys

22. Busy lamp display included in OSPC(1st. party connection / no AES necessary) • Busy lamp (shows the different extensions) including number / name (where applicable) in tool tip • Call transfer and outgoing call (destination keys) by clicking the busy lamp field • Busy lamp display for gateways of branch offices with one common CM server • Monitoring with a maximum of 2000 station shown in blocks of 100 station (max. 10 tabs) = station is free (blue field), user is absent (red line from Out of Office info from Outlook) = station is busy

23. Busy lamp display and VIP view • VIP view can show a selection of stations from Busy lamp display. • Any tab can be configured e. g. per department, location, workgroup, …, for example: • all stations from sales, some stations of service, parts of marketing, ... • Free configurable (stations not in a fixed sequence) • Different locations in the same tab

24. OSPC integrates Outlook and Lotus Notes calendar • Absence information will be automatically shown before a call is transferred • Calendar status info can be activated at OSPC user interface

25. Integration of out of office information • OSPC integrates the out of office information from Outlook • By Exchange (Outlook) database - connection • Out of office reply is automatically displayed before connecting the call via tool tip!

26. Additional features • Calls on hold: a preview window is used when callers are put on hold, how long they are holding is also displayed. • Call log for incoming call‘s • Redial functionality

27. Additional features • Posted messages will be displayed at OSPC GUI • Easy import of CM data into OSPC telephone book • Switch between day and night service • Display queue information of waiting calls • Support of Attendant vectoring and Tenant partitioning options • Support of visual disabled people (blind people) by: • Braille and speech synthesizer • Different ways to use OSPC GUI • Key-board • Mouse • Touch screen (optional) • Keyboard, mouse and touch screen and can be used separately or together • CM features, call-park, crisis alert, whisper page, priority calling, night service, position busy are all supported

28. Intelligent Presence Server

29. What’s New: Avaya Intelligent Presence ServerEnabling innovative applications in a multi-vendor world GA May 2008 • Single point of user presence aggregation • Common vendor-independent application development • Complimentary to enterprise roll-outs of Microsoft, IBM, etc. • Uniquely integrating presence from many sources • Hub bridging multiple open standards: XMPP, SIP/SIMPLE, Web Services • Microsoft OCS, Exchange, IBM Lotus Sametime, Domino, AIM, .. • Real-time “always-on” performance, proven technology • Scale to hundreds of thousands of users, <1 second response • Enterprise and user policies • Leveraging Jabber high-performance presence technology • Leveraging Avaya real-time communications expertise • Enabling new innovative presence-aware applications • Examples: New UC clients, Enhanced customer service, Resident expert, Smart call routing, Ad-hoc conferencing, CEBP notification and escalation • Intelligent Presence Server bundled with Avaya and partner applications

30. Speech The Presence-aware Application Challenge How do we, customers and partners develop apps? Customer Service Satisfaction, Loyalty New UC clients Productivity Collaboration Speed, Efficiency Communications EnabledBusiness Processes Agility, Process Acceleration PC Status Network Location Mobility, Wireless Internet Services Business Applications Telephony, Softphone Voice Messaging Customer Service Agents Enterprise Clients Instant Messaging Calendars, Profiles Web 2.0 Social Networking Location, GPS

31. Speech Avaya Intelligent Presence Across the Enterprise Customer Service Satisfaction, Loyalty New UC clients Productivity Collaboration Speed, Efficiency Communications EnabledBusiness Processes Agility, Process Acceleration Intelligent Presence PC Status Network Location Mobility, Wireless Internet Services Business Applications Telephony, Softphone Voice Messaging Customer Service Agents Enterprise Clients Instant Messaging Calendars, Profiles Web 2.0 Social Networking Location, GPS

32. Intelligent Presence – The Avaya Difference • Performance • SIP server-to-server reduces message load across the network • Essential for global WANs, home/mobile workers, business continuity offsite use • High performance telephony event throughput with Avaya AES • Scale • 20K “presentities”/server • Expansion via multi-server scaling • Servers share common user database (information is cached locally) • Each IPS Server can talk with multiple clients • IPS Servers also talk with each other • Scales and load-balances across multiple servers • Active/active failover

33. Intelligent Presence – The Avaya Difference • Multi-protocol • Unique solution with native SIP/SIMPLE and XMPP protocols • Single user view of presence – not separate identities • Allows Internet presence to be enterprise integrated • Extensible and open architecture – easily add new collectors/publishers • Availability Rules • Building on aggregated presence to determine true “availability” • Examples: [on phone but not IM], [both desktop and mobile] • Rules will become user-customizable in later release