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Distance Education: Shaping your organization’s future

University of Massachusetts Lowell Continuing Studies and Corporate Education. Distance Education: Shaping your organization’s future. Jacquie Moloney, Dean CSCE UMass Lowell and Chief Academic Officer for UMass Online Steven F. Tello Assoc. Director of Distance Learning CSCE UMass Lowell.

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Distance Education: Shaping your organization’s future

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  1. University of Massachusetts Lowell Continuing Studies and Corporate Education Distance Education:Shaping your organization’s future Jacquie Moloney, Dean CSCE UMass Lowell and Chief Academic Officer for UMass Online Steven F. Tello Assoc. Director of Distance Learning CSCE UMass Lowell

  2. University of Massachusetts Lowell Continuing Studies and Corporate Education Agenda • Overview of UMass Lowell • 5 Lessons Learned • Questions and Discussions

  3. University of Massachusetts Lowell Continuing Studies and Corporate Education Overview of UML’s Continuing Studies Division • Degrees and Certificates in: • Information Technologies • Creative Media Arts Technologies • Engineering Technology • Liberal Arts • Award winning programs • 5 UCEA Awards • Top Ten Training From Software Magazine • Sloan Foundation Recipient • Largest Online in New England: • Enrollments 5,000 for year 2000

  4. University of Massachusetts Lowell Continuing Studies and Corporate Education • 80 Courses/Semester • 1500 Students/Semester • 4 certificate programs • UNIX, IT,Intranet, Multimedia • 3 degree programs • AS/BSIS, BLA • National Reputation

  5. University of Massachusetts Lowell Continuing Studies and Corporate Education

  6. University of Massachusetts Lowell Continuing Studies and Corporate Education 5 Lessons Learned • Select program structure and content strategically • Develop and support faculty • Redesign student services • Make Smart Technology choices • Assess Quality and student satisfaction

  7. University of Massachusetts Lowell Continuing Studies and Corporate Education Select Program Structure & Content Strategically • Program Structure: Mirrors Classroom Experience • Quality experienced full-time and adjunct Faculty • Interaction w/faculty and classmates • 14 week semester • Low student/faculty ratio • Market Analysis • Student interest in flexibility, convenience • Content in high demand areas such as IT • High brand recognition/signatures • Academic History • Well developed and acceptable to faculty • Diminished risk of cannibalizing existing programs

  8. University of Massachusetts Lowell Continuing Studies and Corporate Education Develop and Support Faculty • Developmental Process • Extensive faculty training and support • Online training and orientation programs • Redesign Takes Technical Support • Course Content • Course Delivery • Student Assessment • Redefinition of Teaching • Impacts Student & Faculty • Incentives & Support Critical

  9. University of Massachusetts Lowell Continuing Studies and Corporate Education Redesign Student Services • How will organization meet needs of distant students? • Orientation Registration • Advising/Tutoring Financial Aid • Library Alumni Community • Review/Revise Policies & Procedures

  10. University of Massachusetts Lowell Continuing Studies and Corporate Education Make Informed Technology Choices • Continuum of choice: What to build vs. outsource • Learning Management System must: • Ease of use, facilitate interaction • Development, Administration • Robust, Scalable Systems Architecture - 24/7 • Build talented human infrastructure • Course & Faculty Developers • Web Developers, Web Administrators • Database Developers

  11. Learning Management System Total Solutions Provider In-House Operation Out-Source Operation University of Massachusetts Lowell Continuing Studies and Corporate Education Continuum of Choice: You:+ License/Purchase System+/- Develop Courses+ Develop Faculty+/- Develop Technology+ Market Program Provider:+ Maintains System+ Develops Courses+ You/Provider Dev. Faculty+ Dev. Technology+/- Markets Program You:- License/Sell Brand- Share/Sell Course Rights- Pay Provider- Contract Controls Growth You:+ Own Brand+ Own Course Rights+ Retain Revenue+ Control Growth

  12. University of Massachusetts Lowell Continuing Studies and Corporate Education Assess Quality & Student Satisfaction • Build in benchmarks • Faculty and student experiences rated equal or above on-campus • Student satisfaction a good indicator • Course quality Instructor quality • Student services Technical services • Accreditation Standards, just emerging • AASCB white paper • NEASC guidelines • Distance Education Training Council

  13. University of Massachusetts Lowell Continuing Studies and Corporate Education Challenges for the Future • Staying ahead of the competition • Creating/managing effective consortia • Enrollment Management • Faculty assignments • Student recruitment • Program development • Keeping pace with technology • Shared control of Distance Education

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