Communication and Conflict Management. Leadership Certificate – Level 1. Communication. Eyes. Face. Is the way we interact with fellow humans. Body. Voices. Words. We see things:. not as they are but as we are.
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Communication and Conflict Management
Leadership Certificate – Level 1
Is the way we
with fellow humans
not as they are
but as weare
The Party Person
Empathy is learning to listen with you head
and your heart
Withholding relevant information
Praising to manipulate
Changing the topic
Refusing to address
Communication is congruent when:
What we Say and what we Domatch.
In situations of crisis and potential conflict always remember star
S T A R
We need to:STOP