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Information Management and Social Media. Jesse Wilkins, CIP, CRM, IGP AIIM International 24 April 2014.

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information management and social media

Information Managementand Social Media

Jesse Wilkins, CIP, CRM, IGP

AIIM International

24 April 2014

slide2

"Despite the euphoria of Internet enthusiasts and the hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the webmeisters persuade us otherwise, we\'ll hang on to our CDs and floppies, along with the aperture cards and other imaging artifacts that have served our corporate and personal purposes so cost-effectively in the past."

social everywhere
Social everywhere
  • 1,330+ years worth of time spent every day on Facebook.
  • 1.1B Facebook users.
  • 50% log in on any day.
  • 300M photos uploaded per day.
  • And…
  • Twitter and LinkedIn and Pinterest and Google+ and Tumblr and Flickr and Instagram and Myspace(!) and Livejournal and Orkut and Yammer and blogs and millions of private social networks and
agenda
Agenda
  • Information governance and social media
  • The social media governance framework
  • Using social media safely and effectively
information governance defined
Information governance defined
  • “…Specification of decision rights and an accountability framework to encourage desirable behavior in the valuation, creation, storage, use, archival and deletion of information.”

Source: Gartner

information governance framework

Data architecture

Data quality management

Classification & metadata

Information lifecycle management

Audit information, logging & reporting

Information governance framework
  • Organizational structures
  • Stewardship
  • Policy
  • Value creation
  • Data risk management & compliance
  • Information security & privacy
new devices
New devices

Image source: Ted Eytan, http://www.flickr.com/photos/taedc/8714927697/

professional vs personal
Professional vs. personal
  • Devices
  • Accounts
  • Services
slide18

“A new class of company is emerging—one that uses collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.

We call this new kind of company the networked enterprise.”

why a governance framework
Why a governance framework?
  • Ensures that employees know what is expected of them
  • Provides guidelines for being more effective
  • Reduces risk of someone posting inappropriate content
  • Addresses legal and operational concerns
the governance framework
The governance framework
  • Management
    • Strategic roles and responsibilities
  • Organization
    • Groups and structures required to manage information
  • Policy and procedures
    • Processes and standards for managing information
roles and responsibilities
Roles and responsibilities
  • IT
  • Legal
  • HR
  • Communications
  • RM
  • Etc.
the social media policy
The social media policy
  • Social content is just another form of content
  • Policy should provide a framework applicable to most or all social media tools – and to other content/communication-related technologies as well
  • DON’T write a Facebook policy, a Twitter policy, etc.
identify security issues
Identify security issues
  • Security
  • Privacy and confidentiality
  • Intellectual property
  • Other sensitive topics or resources
what to keep
What to keep?
  • Determine whether social media content needs to be kept:
    • Is it legally required?
    • Is it business-related?
    • Does it add value?
    • Is it unique?
how should it be kept
How should it be kept?
  • In the native service
  • Snapshots
  • Archived periodically
  • Archived/captured on the fly
    • In bulk
    • By keyword/account
  • Captured prior to publication
    • Review
social media migration
Social media migration
  • Between services
  • When a service shuts down
for more information
For more information

Jesse Wilkins, CIP, CRM, IGP

Director, Research and Development

AIIM International

+1 (720) 232-9638 direct

[email protected]

http://www.twitter.com/jessewilkins

http://www.linkedin.com/in/jessewilkins

http://www.facebook.com/jessewilkins

http://www.slideshare.net/jessewilkins

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