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Implementing of Data Conferencing in The Boeing Company

Implementing of Data Conferencing in The Boeing Company. Steven E. Poltrock and Gloria Mark. What is the article about?.

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Implementing of Data Conferencing in The Boeing Company

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  1. Implementing of Data Conferencing in The Boeing Company Steven E. Poltrock and Gloria Mark

  2. What is the article about? “Between 1996 and 2000 The Boeing Company implemented a data conferencing service to support collaboration within the company and with external partners, vendors and customers. By the end of 2000 usage of this service exceeded 40,000 user hours per month.” The challenges by implementing a conferencing service to a large company.

  3. Which technology were used? • Started looking at different solutions in 1989: • XTV (UNIX) • Not reliable and robust • Aspects (Mac) • Couldn’t handle collaboration on very large, complex and highly structured documents • Smart2000 (Microsoft) • Needed similar software installed on all computers.

  4. Which technology were used? • DC-Share • Only two-person collaboration and hard to use. Employees had problem connection to the other pc. Tried it, but employees didn’t like it. • Microsoft NetMeeting • A software based on DC-Share. Created a conference server acting as a bridge. This made it easier to connect to other computers. Microsoft later released a solution similar to the one they developed (ILS).

  5. What can the service do? • The service is mostly used in: • Conference rooms • Employees own desk • The service is mostly used to: • Interact with documentswith other • Talk to other employees • Chat with other employees • Share documents

  6. The service is mostly used to

  7. How modern was the technology? Rapidly growing demand for virtual meetings Not many good and complete software's available Had to make unique solutions to make it user-friendly

  8. What is new with this software? Talk with other employees and collaborate on the same document Be able to use this with multiple persons at once A complete collaboration tool

  9. How was it implemented into Boeing? Started implementing in 1996 Matured and well priced technology Introduce the service to early adapters who could see its usefulness and recommend it to others Apply it to the central IS organization

  10. Technical challenges implementing the service Assessing technology suitability and readiness Implementation complexity Poor usability Technology integration

  11. Organizationalchallengesimplementingtheservice Barriers to new collaboration technologies Justifying collaboration technologies Conflicting organizational objectives A need must develop Timing is everything

  12. Questions to discuss with class One of the problems implementing collaboration technology into Boeing was justifying the technology. Why is this so hard, and is this still a problem? What do you think made this project end so well?

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