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PLAIN Meeting September 14, 2011. AGENDa. Who is Information Mapping ? The Information Mapping Methodology Basic Components of the IM methodology Six Basic Principles Six Information Types New Units of Information The IM Approach. INFORMATION MAPPING: the company.

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PLAIN Meeting September 14, 2011

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Plain meeting september 14 2011
PLAIN MeetingSeptember 14, 2011


Agenda
AGENDa

  • Who is Information Mapping?

  • The Information Mapping Methodology

  • Basic Components of the IM methodology

    • Six Basic Principles

    • Six Information Types

    • New Units of Information

  • The IM Approach



Plain meeting september 14 2011

WHY Plain language?

Regulatory non-compliance

Low Productivity

Frustration !@#*&^%$!

Low Morale

Repeat Calls

Under-used Systems or Documentation

Inconsistencies

Mistakes

Reduced efficiency; higher costs

Too Many Questions

© 2011 Information Mapping Inc. All Rights Reserved.



Information mapping the power of the im methodology
INFORMATION MAPPING:the “power” of the IM methodology




What you see
What You See

PRESENTATION

ANALYSIS & ORGANIZATION


The information mapping method
The information mapping method

A research-basedand standard approach to

  • Analyze

  • Organize, and

  • Present information…

  • …makes information

  • easier to write

  • easier to read

  • more accurate, and

  • more to the point.



Imi s top down approach
IMI’s ToP Down Approach

  • Identify

  • audience

  • and purpose

  • Identify, Organize and Sequence Content

  • Write Effective Sentences

  • Use Plain Words


Six research based principles
Six Research-BASED PRINCIPLES

CHUNKING

CONSISTENCY

RELEVANCE

INTEGRATED GRAPHICS

LABELING

ACCESSIBLE DETAIL


Plain meeting september 14 2011

We received your completed Disclosure Statement which is required by New York Regulation 60. A copy is enclosed. However, we noticed that your company checked the box on the first page, which indicates that approximations were used since we failed to provide information in the prescribed time. Your Authorization was received in Customer Service on <insert date discl stmt>. Your client signed the completed New York Regulation 60 Disclosure Statement on <insert date discl stmt signed>, which was the same date the client signed the New York Regulation 60 Authorization. This indicates that your agent did not wait for our company to send the existing values to you. We have always provided policy information when requested well within the designated timeframe, which would have allowed sufficient time for you to respond appropriately. Please correct and return the revised Disclosure Statement. If you have any questions, I welcome your call to my direct line, 1-800-555-1234 Opt 3, Ext. X-XXXX. You may also contact your financial services representative, <Insert Name Here>.


Plain meeting september 14 2011

We received your completed Disclosure Statement required by New York Regulation 60. A copy is enclosed. However, we noticed that your company checked the box on the first page, which indicates that approximations were used since we failed to provide information in the prescribed time. Your Authorization was received in Customer Service on <insert date which is required by New York Regulation 60. A copy is enclosed.

However, we noticed that your company checked the box on the first page, which indicates that approximations were used since we failed to provide information in the prescribed time.

Your Authorization was received in Customer Service on <insert date discl stmt>. Your client signed the completed New York Regulation 60 Disclosure Statement on <insert date discl stmt signed>, which was the same date the client signed the New York Regulation 60 Authorization. Thisindicates that your agent did not wait for our company to send the existing values to you.

We have always provided policy information when requested well within the designated timeframe, which would have allowed sufficient time for you to respond appropriately.

Breaking up the text makes it easier to read


Plain meeting september 14 2011

We received your completed Disclosure Statement required by New York Regulation 60. A copy is enclosed. However, we noticed that your company checked the box on the first page, which indicates that approximations were used since we failed to provide information in the prescribed time. Your Authorization was received in Customer Service on <insert date which is required by New York Regulation 60. A copy is enclosed.

However, we noticed that your company checked the box on the first page, which indicates that approximations were used since we failed to provide information in the prescribed time.

Your Authorization was received in Customer Service on <insert date discl stmt>. Your client signed the completed New York Regulation 60 Disclosure Statement on <insert date discl stmt signed>, which was the same date the client signed the New York Regulation 60 Authorization. This indicates that your agent did not wait for our company to send the existing values to you.

We have always provided policy information when requested well within the designated timeframe, which would have allowed sufficient time for you to respond appropriately.

Grouping related information together and removing unnecessary information improves usability


Plain meeting september 14 2011

  • Receipt of Disclosure Statement required by New York Regulation 60. A copy is enclosed. However, we noticed that your company checked the box on the first page, which indicates that approximations were used since we failed to provide information in the prescribed time. Your Authorization was received in Customer Service on <insert date

    We received your completed Disclosure Statement. A copy is enclosed.

  • Use of Approximation: On the form, your company checked the box on the first page, indicating that approximations were used because we failed to provide information in the prescribed timeframe.

  • Dates Provided:Your Authorization was received in Customer Service on <insert date discl stmt>. Your client signed the completed New York Regulation 60 Disclosure Statement on <insert date discl stmt signed>.

  • Receipt of Existing Values: We regularly provides requested policy information well within the required timeframes. The dates on the disclosure statement indicates that your agent did not wait for our company to send the existing values to you.

Labeling each relevant chunk increases accessibility and understanding


Plain meeting september 14 2011

  • Receipt of Disclosure Statement required by New York Regulation 60. A copy is enclosed. However, we noticed that your company checked the box on the first page, which indicates that approximations were used since we failed to provide information in the prescribed time. Your Authorization was received in Customer Service on <insert date

    We received your completed Disclosure Statement. A copy is enclosed.

  • Use of Approximation: On the formDisclosure Statement, your company checked the box on the first page, indicating that approximations were used because we failed to provide information in the prescribed timeframe.

  • Dates Provided:Your Authorization was received in Customer Service on <insert date discl stmt>. Your client signed the completed New York Regulation 60 Disclosure Statement on <insert date discl stmt signed>.

  • Receipt of Existing Values: We regularly provides requested policy information well within the required timeframes. The dates on the disclosure statement indicates that your agent did not wait for our company to send the existing values to you.

Using the same formats and terms eliminates speed bumps for the reader


Plain meeting september 14 2011

The Disclosure Statement indicates that it was required by New York Regulation 60. A copy is enclosed. However, we noticed that your company checked the box on the first page, which indicates that approximations were used since we failed to provide information in the prescribed time. Your Authorization was received in Customer Service on <insert date

  • received in Quality Business on <insert date discl stmt>, and

  • signed by your client on <insert date discl stmt signed>.

Bullets

Presenting information visually shows relationships and structure

Tables



Six information types
Six information types accessible

PROCEDURE

CONCEPT

PROCESS

STRUCTURE

PRINCIPLE

FACT


Six information types1
SIX Information types accessible

Should I drive on the left or on the right in the UK?

PROCEDURE

What is an airbag?

How does the engine work?

PROCESS

PRINCIPLE

What are the parts of my dashboard?

CONCEPT

STRUCTURE

What’s the maximum speed of this car?

How do I change a tire?

FACT


Basic unit of information a block
Basic Unit of Information....a block accessible

A manageable chunk of related information.

The Hearing Conservation Program consists of

Separator

One main idea

  • systematic noise-hazard evaluation

  • noise-hazardous areas and equipment labeling

  • requirements for hearing protection devices

  • audiometric testing and evaluation, and

  • employee health education, supervision, and discipline.

Program components

Label

Sentence(s), list, table, graphic or multimedia

Separator


Units of information maps

Title accessible

Units of information: maps

The Hearing Conservation Program

Block

A collection of related Blocks with a title.

The objective of the Hearing Conservation Program is to prevent hearing loss caused by exposure to noise in the work place.

Objective

Block

The Hearing Conservation Program consists of

Program components

  • systematic noise-hazard evaluation

  • noise-hazardous areas and equipment labeling

  • requirements for hearing protection devices

  • audiometric testing and evaluation, and

  • employee health education, supervision, and discipline.

Block

The Hearing Conservation Program applies to all staff.

Impact

Block

The following departments are responsible for implementing the Hearing Conservation Program:

Responsible departments

  • Medical Department

  • Process Engineering Department

  • Production Section

  • Safety and Environmental Affairs Section, and

  • Occupational Health Committee.


Information mapping our full solutions approach
INFORMATION MAPPING: accessibleour full solutions approach


Our full solution approach
OUR FULL SOLUTION APPROACH accessible

PRESENT

ANALYZE

ORGANIZE

Develop, edit, deploy, and manage the transformed content through its entire content lifecycle

Visualize the future state of content and create a roadmap to get there

Transform content into clear, usable structures and create the tools required to author consistently

  • SERVICES

  • TRAINING

  • TECHNOLOGY

  • SERVICES

  • ADDITIONAL TRAINING

  • TECHNOLOGY SUPPORT

  • SERVICES


Customized approach timeline for each client
CUSTOMIZED APPROACH & TIMELINE for each client accessible

Client A

Client B

Client C

PRESENT

PRESENT

PRESENT

ORGANIZE

ORGANIZE

ORGANIZE

ANALYZE

ANALYZE

ANALYZE

  • IMI: Analysis, Organization, & Presentation

  • IMI: Analysis & Organization

  • Client: Presentation

  • Client: Analysis

  • IMI: Organization & Begin Presentation

  • Client: Finish Presentation


Thank you
Thank you accessible


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