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ReCAP Update: Butler H&H Summary. Zack Lane ReCAP Coordinator Columbia University 1/21/2010. Summary. Review of new request limit Update on REFILE problem Proposed change to EDD policy Request data analysis Zack takes questions. High Volume Request Limit.

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ReCAP Update: Butler H&H Summary

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ReCAP Update:Butler H&H Summary

Zack Lane

ReCAP Coordinator

Columbia University

1/21/2010


Summary

  • Review of new request limit

  • Update on REFILE problem

  • Proposed change to EDD policy

  • Request data analysis

  • Zack takes questions


High Volume Request Limit

  • On 11/5 CUL implemented a limit on the total volumes from single title during single request

  • 20 volume limit

  • Limit precedent from Prentis

  • Pop-up alerts patron to limit and provides contact info


High Volume Request Limit

  • Prevents large-scale and impulsive requests that put burden on CUL and ReCAP staff

  • Maintains access to longer runs

  • Pop-up provides staff contact info


Pop-up Display


More Information

  • Summary and data analysis can be found at: https://www1.columbia.edu/sec/cu/libraries/bts/recap/alerts.html


REFILE Problem

  • Turnaround time to re-request a book returned to circulation is approx 4+ weeks

  • Staff does not think this is acceptable

  • LITO and ReCAP Coordinator are working to fix

  • Here’s what’s going on…


In and At Rest

REFILE

NOT ON FILE

Out on Retrieval

PWI

/PWD

Item Status at ReCAP


Refile Problem

  • In October 2009 requests for items in REFILE began to fail without CUL staff knowledge

  • After discovery in November 2009 staff opted to prevent request for items in REFILE


REFILE Problem: What Patrons See


What Can Staff Do?

  • Contact Zack Lane with

    • Barcode number

    • Delivery location

    • Patron UNI

    • Item will arrive 1-2 business days


Request Analysis

  • Data from CUL’s archive of ReCAP requests

  • Supplemented by granular data from CLIO

  • Accessions data not available for FY10

  • Data has been used for:

    • Net Retrieval Rate

    • High Volume Limit

    • Time of Request


EDD Update

  • Any active UNI may be used to make physical and EDD requests from ReCAP

  • Including printing UNIs

  • Suggestion to restrict EDD requests to only current borrowers

  • Permission matches other document delivery services: ILL, BD, HSL, etc.

  • All UNIs may still request physical delivery


ReCAP Totals

  • 3,538,933 total accessions through December 2009

  • 41,252 requests already in FY10


Goals

  • Provide relevant data and analysis to decision-making staff

  • Inform selection process for direct-to-ReCAP transfers

  • Help staff better inform patrons

  • Assist policy creation


Retrieval Rate

  • Retrieval rate is a measure of collection use

  • Target retrieval rate is 2.00%

  • Percentage of ReCAP collections retrieved during a twelve-month period (Calendar or FY)

  • One technique to gauge overall use

  • Important factor for ReCAP facility staffing model


Barcode

Delivery Location

Default Delivery Location

Date

Time

Type

Patron Group

Bib ID

Format

Publishing Date

Language

Title

Holdings ID

Call Number

Enumeration/Chronology

Item ID

CLIO Location

UNI

Hashed UNI

Year of Request

Month of Request

Day of Request

Hour of Request

Minute of Request

Data Categories


off,glx


Conclusions

  • Data suggest that publication dates 1993-2008 have higher retrieval rate

  • Total volume retrieved is significant: 30,136 (off,glx 17,932)


Request by Language

  • 326,591 total requests 2002-2009

  • 203 different languages requested

  • English accounts for 63.27% of all requests

  • Top 10 languages account for 93.53% of all requests


Request by Language

  • 121,467 total requests from off,glx 2002-2009

  • 176 different languages requested from off,glx

  • English accounts for 62.73% of all requests

  • Top 10 languages account for 92.11% of all requests


Language Analysis


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