Wim van ‘t Hof Dutch Ministry of Economic Affiars

1. e-Government conference 2006 • Electronic Government: • - coordination? coordination! • - difficult? difficult! • necessary? necessary! Wim van ‘t Hof Dutch Ministry of Economic Affiars

2. Contents • The Netherlands?? • eGovernment policy in The Netherlands: drivers, issues • Coordination at central government: creating e-government buildings blocks • The role of the Ministry of Economic Affairs • Coordination with other layers of government • Where are we today? • Issues for tomorrow e-Government conference 2006

3. The Netherlands • 16,3 million inhabitants • 41,500 km2 • Constitutional monarchy • Coalition government • 13 Ministries • 12 Provinces • 458 Municipalities • Highly autonomous layers of government • Famous for windmills (and soccer!) e-Government conference 2006

4. Netherlands and ICT • Ranked 12th in NRI 2005 (5th EU country) • 78% of households connected (of which 70% by broadband) • 90% of companies use the internet. 75% have a website and 70% are connected by broadband • ICT expenditure (total): € 40 bln. (= >8% of GDP) • eGovernment: 55% of services online e-Government conference 2006

5. eGovernment policy Drivers: • better usage of ICT • reduce the red tape • improve electronic services • stimulate e-business • increase economic growth and competitive position Issues (for e-government) • create building blocks and stimulate usage • involve all layers of government • keep an eye on needs of customers e-Government conference 2006

6. Coordination at national level Players involved: Policy • Ministry of the Interior • Ministry of Economic Affairs Development • ICTU (project organisation) • Tax authority Management / maintenance • Shared Service Organisation (new!) Overall coordination: an informal (!) group of committed DG’s e-Government conference 2006

7. Coordination at national level Focus on eGovernment buildings blocks: • business portal • citizens portal • electronic forms • e-identity / -authentication(numbers / cards) • government gateway • streamlining key-data (set of key registers) Targets: • 2007: 65% services online • once-only data submission e-Government conference 2006

8. Ministry of Economic Affairs eGov responsibilities: • 2002-2005: develop building blocks to reduce red tape and create a better climate for businesses • 2006 - …: . promote usage of buildings blocks (by others). focus on standards (semantic, organisational). streamline information exchange between government and businesses e-Government conference 2006

9. Other layers of government • Citizens and businesses interact a lot with municipalities and provinces) • Both are autonomous layers of government • No one province or municipality • use a combination of carrots and sticks • and a lot of talking e-Government conference 2006

10. Cross government coordination Carrots: • e-municipalities programme • e-provinces programme Both created by central and local government together.e-forms • business portal • e-ID tools Sticks: • legislation (up till now only in use for numbers and key data registers) • financial pressure Difficult, politics(!) e-Government conference 2006

11. Where are we today? Working on Manifesto to be agreed upon by all levels off government. Issues: • distribution of eGov responsibilities • implementation of building blocks (time-frame, costs) • creation of a high-level committee (all layers) • better involvement of local government in activities central government Overall agreement on necessity of eGovernment e-Government conference 2006

12. Issues for tomorrow Making eGovernment a reality for citizens and businesses: • implement Manifesto • roll-out existing building blocks New eGovernment issues: • personalisation • standardisation (semantic, organisational (process)) e-Government conference 2006

13. Thank you! I wish you all an inspiring and stimulating conference! More information: Wim van ‘t Hof w.r.j.l.vanthof@minez.nl e-Government conference 2006