911 Centers in Oregon: Efficiencies Through Consolidation

1. 911 Centers in Oregon: Efficiencies Through Consolidation Jeff Rasmussen Portland State University EMPA Capstone Presentation 2012

2. 911 Centers in Oregon: Efficiencies Through Consolidation Background of the Project Goal & Purpose Description of Research Methods Description of Research Findings Significance of the Project Acknowledgements

3. 911 Centers in Oregon: Efficiencies Through Consolidation • Background of the Project • Jefferson County Conditions • State of Oregon Conditions • 911 History and Trends

4. 1) Background of the Project • A. Jefferson County Conditions • Rising Personnel Costs • Lower 911 Tax Revenue • Economy • Telecommunication Trends • Tax Loophole

5. 1) Background of the Project • B. State of Oregon Conditions • State Legislature Budget Notes in 2009, 2010, and 2012 • 911 Tax Sunsets in 2013 ($0.75/month – 1995) • NG911 (Text, Pictures, and Video) • 2012 Kimball Report – Savings of $31 Million if 911 Regionalized

6. 1) Background of the Project • B. 911 History and Trends PRE-911:

7. 1) Background of the project PRE-911: Basic 9-1-1: Three-digit number is dialed. Central Office Switch. The emergency and its location are communicated by voice. Enhanced 9-1-1: The call is selectively routed to the proper PSAP. The caller’s location and phone number are displayed. Wireless Phase I & II: The call is selectively routed to the proper PSAP. The caller’s phone number is displayed. The location of the cell tower handling the call and location information is displayed. The call is routed to a PSAP based on cell site/sector information.

8. 1) Background of the project NG911 - Technical Architecture Integrated Command Center SOURCE: FCC’s Communications Security, Reliability and Interoperability Council Working Group Key Findings and Effective Practices for Public Safety Consolidation October 2010

9. 911 Centers in Oregon: Efficiencies Through Consolidation Background of the Project Goal & Purpose Description of Research Methods Description of Research Findings Significance of the Project Acknowledgements

10. 2) Goal & Purpose Identify Small PSAPs Costs Identify Characteristics of Lower Cost PSAPs Identify a Minimally Sized RightsizedPSAP Develop a Financial Template for Consolidation Scenarios

11. 911 Centers in Oregon: Efficiencies Through Consolidation Background of the Project Goal & Purpose Description of Research Methods Description of Research Findings Significance of the Project Acknowledgements

12. 3) Description of Research Methods Data Set Analysis

13. 3) Description of Research Methods Data Set

14. 2) Description of Research Methods • Analysis • 911 calls per resident • 911 tax revenue per resident • Percentage of expenditures paid by 911 tax revenue • Cost (gross) per resident • Cost (gross) per 911 call received • Residents per PSAP employee (FTE) • Annual 911 calls per PSAP employee (FTE) • Average 911 calls per hour

15. 3) Description of Research Methods • B. Analysis • Grouped PSAPs into the National Emergency Number Association’s (NENA) three size classifications: • Small: Less than 19,000 population (13 PSAPs) • Medium: Between 19,000 and 100,000 (17 PSAPs) • Large*: Between 100,000 and above (7 PSAPs) • * NENA’s large PSAP classification stops at 140,000 population. The six PSAPs in Oregon greater than 140,000 population are labeled “large” for this analysis.

16. 911 Centers in Oregon: Efficiencies Through Consolidation Background of the Project Goal & Purpose Description of Research Methods Description of Research Findings Significance of the Project Acknowledgements

17. 4) Description of Research Findings • Smaller PSAP Costs • Low Cost PSAP Characteristics • Minimally Sized RightsizedPSAP • Financial Template for Consolidation Scenarios

18. 4) Description of Research Findings • Smaller PSAP Costs

19. 4) Description of Research Findings • B. Low Cost PSAP Characteristics

20. 4) Description of Research Findings PSAPs that have a higher ratio of residents served per FTE is a compelling factor that translates into lower costs per resident.

21. 4) Description of Research Findings The average of the 10 lowest cost PSAPs was $19.75 per resident. These PSAPs average resident to FTE ratio is 5,273.

22. 4) Description of Research Findings • C. Minimally Sized RightsizedPSAP Minimum staffing for double coverage. A PSAP with 13.0 FTEs using the recommended resident to staffing ratio (5,237), would be highly efficient if it served at least 68,549 residents. This population size and staffing is consistent with an Oregon PSAP and similar to NENA staffing recommendations of similar sized PSAPs.

23. 4) Description of Research Findings • D. Financial Template for Consolidation Scenarios

24. 911 Centers in Oregon: Efficiencies Through Consolidation Background of the Project Goal & Purpose Description of Research Methods Description of Research Findings Significance of the Project Acknowledgements

25. 5) Significance of the Project • 2013 Legislative Session • Public Safety – Double Coverage PSAPs that are not providing double coverage 24/7 are putting citizens in harms way by not providing adequate resources to handle multiple emergency situations.

26. 911 Centers in Oregon: Efficiencies Through Consolidation Background of the Project Goal & Purpose Description of Research Methods Description of Research Findings Significance of the Project Acknowledgements

27. 6) Acknowledgements

28. Questions