Class Agenda: 2/27/2014. Understand BI in relation to business performance management (BPM ). Understand the importance of interface design to BI Understand how interface design relates to business performance management (BPM). Understanding the use of BI for BPM.
The business processes, methodologies, metrics, and technologies used by enterprises to measure, monitor, and manage performance.
To become the Harvard of the west. (Stanford in the 1940’s)
To give unlimited opportunity to women. (Mary Kay Cosmetics)
To give ordinary folk the chance to buy the same things as rich people. (Wal-Mart)
To make people happy.
Sony in the 1950’s: Become the company most known for changing the worldwide poor quality image of Japanese products. Make “Made in Japan” mean something fine, not something shoddy.
A picture or mental image of what the organization should look like in the future
A broad statement or general course of action prescribing targeted directions for an organization
A quantifiable goal with a designated time period and a defined measurement method
Key factors that delineate the things that an organization must excel at to be successful
Operational plan: plan that translates an organization’s strategic objectives and goals into a set of well-defined tactics and initiatives, resources requirements, and expected results for some future time period (usually a year).
A system that assists managers in tracking the implementation of strategy by comparing actual results against strategic goals and objectives
A KPI represents a strategic objective and metric that measures performance against a goal
How about non-profit organizations?