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(Why and ) How we made M3 implementations predictable

(Why and ) How we made M3 implementations predictable. Lars Steen Business Area Mgr iStone M3. iStone – At a glance…. Growth 2012. We maximise the value of our customers business solutions. iStone M3 Local presence – Global Operations. 252 M3 CUSTOMERS (2012)

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(Why and ) How we made M3 implementations predictable

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  1. (Why and ) How we made M3 implementations predictable Lars Steen Business Area Mgr iStone M3

  2. iStone – At a glance….

  3. Growth 2012 • Wemaximise the valueofourcustomers business solutions

  4. iStone M3 Local presence – Global Operations 252 M3 CUSTOMERS (2012) 200 M3 CONSULTANTS 24x7 AMS OPERATION Certified INFOR PARTNER

  5. iStone M3 Upgrade Experiences • M3 10.1 > Rich core functionality – well proven and stable • Smart Office + Smart Apps > Great potential to reduce modifications and increase user efficiency ! • M3 Technical environment > Complexity increases !! • First 5 13.1 projects started !!!! M3 Upgrade is predictable ! Most Updated partner !

  6. Earlier… We spent some time: • To analyze the business requirements • To design a new “to-be-solution” • To install & configure.. (and modify) • To test and verify the new solution • To start up and support the new solution • To roll out the new solution….. Year 2010 – this was not Good enough!

  7. Financialcrisisof 2008 – Remember…. How will a project affect operations and staff ? What are the business benefits? When can we capitalize on the investment? There’s no 5-year project anymore !

  8. Two examples… • Replace SAP in 9 months ? • New Manufacturing site in 6 months ? • M3 in Russia ? …………. • Roll out to 45 sites/24 countries in less than 3 years ? • Three Roll out teams in parallel ?

  9. So we……. Project Mgmt. Organized all project activities in “Work Packages” 1 Identify& Plan 2 Define& Establish 3 Execute & Close AP10 AP20 AP30 AP33 Full scale test AP31 Establish Production environment AP21 Technical Installation AP11 Establish project MS2 Execute M3 - solution Usability benefits Close Assign tasks, Roles & responsibilities AP32 Training of End Users AP12 Analysis of Structure & Process AP22 Etablering av prototyplösning standard Detailed Planning – Activities& deliverables MS5 AP13 Analysis of IT Infrastructure AP23 Etablering av komplett prototyplösning MS3 AP14 Projekt planering AP34 Driftsättning AP24 Verifiering av lösning Projektdefinition AP35 Projektavslut och stängning AP25 Acceptance test MS1 Approved prototype solution Commissioned ERP solution AP15 KickOff MS6 Phases MS4 Workpckgs Milestone

  10. Work Packages Defines Output, Allocated time and responsibility/role…. (for each activity)

  11. And we……. Project Mgmt. Aligned the “Work Packages” in our project methodology - iStep 1 Identify& Plan 2 Define& Establish 3 Execute & Close AP20 AP30 AP10 AP33 Full scale test AP31 Establish Production environment AP21 Technical Installation AP11 Establish Project MS2 AP32 Training of End Users AP12 Analysis of Structure & Process AP22 Establish standard prototype solution MS5 AP13 Analysis of IT Infrastructure AP23 Establish complete prototype solution MS3 AP14 Project planning AP34 Commissioning AP24 Verification of solution Project definition AP35 Project transaction and closing AP25 Acceptance test MS1 Approved prototype solution Commissioned ERP solution AP15 KickOff MS6 Phases MS4 Workpckgs Milestone

  12. By this, we……. Project Mgmt. Have a model for predictable implementations And to secure the business benefits from user efficiency tools 1 Identify& Plan 2 Define& Establish 3 Execute & Close AP20 AP30 AP10 AP33 Full scale test AP31 Establish Production environment AP21 Technical Installation AP11 Establish Project MS2 AP32 Training of End Users AP12 Analysis of Structure & Process AP22 Establish standard prototype solution MS5 AP13 Analysis of IT Infrastructure AP23 Establish complete prototype solution MS3 AP14 Project planning AP34 Commissioning AP24 Verification of solution M3 Solution Verified ? Usability Verified ? Project definition AP35 Project transaction and closing AP25 Acceptance test MS1 Approved prototype solution Commissioned ERP solution AP15 KickOff MS6 Phases MS4 Workpckgs Milestone

  13. iStep – Project methodology Project Mgmt. 1 Identify& Plan 2 Define& Establish 3 Execute & Close AP10 AP20 AP30 Execute M3 - solution Usability benefits Close Assign tasks, Roles & responsibilities Detailed Planning – Activities& deliverables AP33 Full scale test AP31 Establish Production environment AP21 Technical Installation AP11 Establish project MS2 AP32 Training of End Users AP12 Analysis of Structure & Process AP22 Etablering av prototyplösning standard MS5 AP13 Analysis of IT Infrastructure AP23 Etablering av komplett prototyplösning MS3 AP14 Projekt planering AP34 Driftsättning AP24 Verifiering av lösning Projektdefinition AP35 Projektavslut och stängning AP25 Acceptance test MS1 Approved prototype solution Commissioned ERP solution AP15 KickOff MS6 Phases MS4 Workpckgs Milestone

  14. So what we learned… Customer insight Long-term customer relations – Gets us there faster Industry knowledge In software as well as consultant – Best possible solution! System expertise High performance services Experienced consultants (5-15 years per system), Organised in virtual teams per area to drive competence Makes all the difference ! Delivery models based on TOTAL knowledge and experience

  15. How we work – Some customer statements ”Trustworthy people that take on responsibility and always deliver” NKI 2012 ”As they know our industry, they have been able to challenge how we work”NKI 2012 ”They understand what will work in every day business”NKI 2012

  16. Somereferences.. Industry knowledge – customerinsight

  17. We support your business all the way… Prepare Execute Maintain Opportunity Sort Proof iStep Access To sort out the different alternative solutions? We guide you.. To show how it would look in real life? We guide you.. To implement the solution in the safest & fastest possible way? We guide you.. To identity business opportunities? We guide you.. To keep the solution up and running? We guide you..

  18. Ourcustomerpromise ”Yourbusiness first”

  19. Lars Steen Business Area Mgr iStone M3

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