2009 ncta conference session 7 saturday 8 30 a m 9 30 a m
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2009 NCTA Conference Session 7 Saturday 8:30 a.m.-9:30 a.m. PowerPoint PPT Presentation


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How Online Scheduling Can Help Testing Centers Focus on Their Mission. 2009 NCTA Conference Session 7 Saturday 8:30 a.m.-9:30 a.m. Agenda. Expected Outcome: Understand how testing centers use Online Scheduling to manage their diverse testing environments. What is Online Scheduling?

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2009 NCTA Conference Session 7 Saturday 8:30 a.m.-9:30 a.m.

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2009 ncta conference session 7 saturday 8 30 a m 9 30 a m

How Online Scheduling Can Help Testing Centers Focus on Their Mission

2009 NCTA Conference

Session 7 Saturday 8:30 a.m.-9:30 a.m.

ServiceBuzz Confidential


Agenda

Agenda

  • Expected Outcome: Understand how testing centers use Online Scheduling to manage their diverse testing environments.

  • What is Online Scheduling?

  • What types of Centers can benefit from Online Scheduling?

  • What types of features should you look for?

  • DEMO - Live

  • Q&A from the Audience

  • Back Up

  • Payments via PayPal

  • Contact Information

ServiceBuzz Confidential


What is online scheduling

What is Online Scheduling?

  • Ability for Students to Schedule their own appointments via Internet/Web Site

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What types of centers can benefit from online scheduling

What types of Centers can Benefit from Online Scheduling?

  • Limited Staff (to proctor exams, long office hours, etc.)

  • Limited Computers (some computers can only give certain types of tests)

  • Limited Room Space

  • Overcrowding - Too many students waiting in line

  • Multiple tests with multiple testing times

  • Diverse Student Population (traditional vs. non-traditional)

  • Multiple Locations

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Why online scheduling

Why Online Scheduling

  • Prevent scheduling and re-scheduling

  • Track students who would otherwise walk away

  • Easy statistics

  • Control Workflow

  • Easy to reduce services in budget downturns

  • Easy to adjust schedules to allow staff to participate in campus life

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Types of features to look for

Types of Features to Look for…

  • Total Costs and who pays for the costs

    • $$/appointment , $$/month, School Pays, Student Pays, Total Cost

    • Set up Cost/Time

    • Technical Support (Are there different fees for different support?)

    • Training (Are there different fees for different support?)

  • Payments and/or No Payments

  • Different types of Tests (computer, paper/pencil, make up exams, etc.)

  • Students or Staff can Schedule exams

  • Reports (automated)

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Demo http servicebuzz com public usen tour demo education html

DEMOhttp://servicebuzz.com/public/USen/tour/demo_education.html

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2009 ncta conference session 7 saturday 8 30 a m 9 30 a m

Q&A

  • What driving factor led you to try online scheduling? 

  • How has online scheduling helped your testing/assessment center?

  • What did you expect before and after implementation?

  • How much time did you spend setting up and learning the new system?

  • How hard was it to train your staff members?

  • How hard was it to train the students?

  • What comments from students or staff members have you gotten (good or bad) about the scheduling system?

  • What recommendation would you give to other assessment/testing centers?

  • What would you do different differently if you can start over again?

  • Are there other things that you would consider when selecting an online scheduling system?

  • How do students make payments?

  • What is the main improvement you have seen since implementing online scheduling?

  • What did you have to do before that you don't have to do anymore since you implementing online scheduling?

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Back up

Back Up

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Payment via paypal

Payment via PayPal

  • ServiceBuzz offers Payments via PayPal

  • Testing Centers:

    • Set up Website Payments Pro: https://www.paypal.com/IntegrationCenter/ic_pro_home.html

    • PayPal Price: https://www.paypal.com/cgi-bin/webscr?cmd=_display-pro-fees-outside

    • Testing Centers/ServiceBuzz to set up payments in ServiceBuzz

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Contacts

Contacts

  • Kathleen Turner (Foothill College, Los Altos, CA): 19 years experience in California community college student services, 10 years as coordinator/director of testing services. 20 years retail management experience. BS in Political Science. Phone: (650) 949-7286

  • Carol Boger (Lake Superior State University, Sault Ste. Marie, MI ): 25 years with LSSU, 9 years with Counseling, Testing and Disability Services, and Director of Testing Services. BS in Business Administration-Marketing. Phone: (906) 635-2452

  • Carol Arakaki (ServiceBuzz Corporation, Mountain View, CA): 7 years of experience in scheduling products in higher education. 11 years of experience working in technology with focus in operations and project implementation. MBA. BS in Biochemistry.

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Contact servicebuzz

Contact ServiceBuzz

Carol Arakaki, Account Manager

E-mail: [email protected]

ServiceBuzz Corporation

650 Castro Street, Suite 120-314

Mountain View, CA 94041

Phone: 1-888-400-BUZZ (2899)

Email: [email protected]

About ServiceBuzz Corporation:

ServiceBuzz Corporation is a privately held company, founded in May 2002 to solve the problems that

service organizations have with scheduling. ServiceBuzz develops, markets and sells a suite of web based

software (delivered as services) for scheduling staff, services, resources and events.

ServiceBuzz SelfScheduler Suite™

Makes Scheduling Easy and Keeps IT Simple! ™

For more information visit www.servicebuzz.com

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