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Did You Know?

Did You Know?. It takes 12 positive service incidents to make up for 1 negative incident. . Team Success. Main Claims. Delta Airlines. 2011. 19. May. 1. Baggage Issues. 2. Unnecessary hidden fees. 3. Poor customer service. Baggage Issues. Recommendations. Unnecessary Hidden Fees.

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Did You Know?

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Presentation Transcript

  1. Did You Know? • It takes 12 positive service incidents to make up for 1 negative incident.

  2. Team Success

  3. Main Claims Delta Airlines 2011 19 May 1. Baggage Issues 2. Unnecessary hidden fees 3. Poor customer service

  4. Baggage Issues

  5. Recommendations

  6. Unnecessary Hidden Fees

  7. Recommendations

  8. Poor Customer Service

  9. Recommendations

  10. Airline Preference 25% Southwest

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