APHSA Conference. To Cloud or Not to Cloud. Speaker’s Bio.
To Cloud or Not to Cloud
Russell Nicoll is the Chief Information Officer (CIO) for the TN Dept. of Intellectual & Developmental Disabilities (DIDD), and serves as the Director of the DIDD Information Systems Division. Russell provides technical leadership, vision, and experience in order to identify and implement technological solutions that support the agency’s goals of maximizing operational efficiency and providing individuals with intellectual and/or developmental disabilities with an opportunity to lead healthy, secure and meaningful lives.
Russell has more than 10 years of experience in the Healthcare IT field, and is a graduate of Vanderbilt University in Nashville, TN.
The Department of Intellectual and Developmental Disabilities (DIDD) is the state agency responsible for providing services and supports to Tennesseans with intellectual disabilities.
For many years DIDD has struggled to upgrade its existing computer information systems. These systems are used to track:
Most of these systems were developed in an outdated software platform, known as FoxPro, and in many cases were meant to be short-term solutions that became permanent. As these legacy systems continue to age, the older FoxPro applications are no longer being supported by our technology partners; posing a risk to business continuity and increasing operational costs for the Department.
DIDD will replace these legacy systems with a single integrated database solution built on Microsoft’s Dynamics CRM framework.
For DIDD the decision to host the CRM solution on premise came down to two major factors:
Other factors that impacted this decision:
TN already has a centralized data center capable of hosting the CRM application.
Funding for the project was already available.
2004: Internal Development Effort – Project cancelled in 2008.
2010: Vendor Hosted COTS Solution – Project cancelled in 2011.
Factors that contributed to these failures:
- Lack of Project Management Expertise - Lack of Stakeholder Involvement
- Lack of a Dedicated Project Team - Poor Contract and Vendor Management
How will this project succeed, where other projects have failed?