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OneView Service Center Help

OneView Service Center Help. www.myfacility.gm.com. Users with a GMID can enter MyFacility Services by clicking on MyFacility Services from the Global US Socrates page. Enter GMID and Network Password.

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OneView Service Center Help

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  1. OneView Service Center Help www.myfacility.gm.com

  2. Users with a GMID can enter MyFacility Services by clicking on MyFacility Services from the Global US Socrates page

  3. Enter GMID and Network Password Note: Most users have the TAM E-SSO agent installed which enables the UserID and password to be authenticated and directly passes them through the MySocrates log-in

  4. Users with a GMID can also enter by typing www.myfacility.gm.com in the website address bar on their web browser. Users without a GMID will need a “contract” user-id to log in via the www.myfacility.gm.com website.

  5. If the user is not registered for services this page will display. The user will need to verify the information and select a location to create a profile. Once the profile has been created they can enter a new service request. If the user is already registered this page will be bypassed and user can create a new service request.

  6. Click ‘New Request’ to begin creating a service request

  7. The Location chosen on the drop down will be the location you will enter the request for. If the Location is incorrect, Select “No” to add a new location or change the Location drop down if location has already been added. If the Location on the drop down menu is correct, Select “Yes”. If the Location is incorrect, Select “No” to add a new location or change the Location drop down if location has already been added.

  8. Service Location: Enter cube/bay/office location for the requested work location. Work Type: Select the Category, Item, Action based on the type of work requested. Work Type: Select the Category, Item, Action based on the type of work requested. Description: Enter location and work request details. Be as descriptive as possible.

  9. Your service request number detail will display along with the service request # for future reference. If you do not need to create a “duplicate request” for a difference location click ‘Done’

  10. To view, cancel, add notes, or print the request. You can do so by clicking on the service request # from the Home screen or by searching for your service request number via the Search screen. Here you can view the Service Request History as well to see if the Service Provider has added notes or closed your request.

  11. To update your contact information, Click on ‘My Account’ from the Home screen. ** Only Non-GMID users will be able to change their password for this application. All users with a GMID should not change their password within this application. Use the GMID password management link from the General Motors log-in screen as seen on Slide 3. To add a new location to your profile, please click the checkbox above “Add New Location”

  12. To search for a specific request, you will click on the “Search” tab.

  13. Any questions or concerns can be sent to E-mail: generalmotors@thepsc.com

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