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India Post Empowering &connecting India

India Post Empowering &connecting India. Vision. India Post's products and services will be the customer's first choice. MISSION. To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.

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India Post Empowering &connecting India

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  1. India PostEmpowering &connecting India

  2. Vision India Post's products and services will be the customer's first choice.

  3. MISSION To sustain its position as the largest postal network in the world touching the lives of every citizen in the country. To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability. To provide services to the customers on value-for-money basis. To ensure that the employees are proud to be its main strength and serve its customers with a human touch. To continue to deliver social security services and to enable last mile connectivity as a Government of India platform

  4. Core values We will maintain our iconic status as a unique and trusted national institution by: Always providing the human touch in all our interactions with society Being responsive and reliable Demonstrating the highest order of integrity, honesty, transparency and professionalism Discharging our responsibilities towards the society in an environment of deep trust, mutual respect and a culture of service before self

  5. Strategic Goals Achieve the long term goal of financial self-sufficiency by generating surpluses from services (existing & new) outside our universal service obligation Develop, implement and operate a system of standards with accountability for performance Develop a scalable and flexible technology infrastructure to support our operations Be the preferred, trusted and reliable service partner for all customers Ensure that India Post acquires all required people capabilities to deliver its chosen services portfolio Be the interface between citizens and the government

  6. Exercise 1.1

  7. Organizational Structure DDG, ADG

  8. DIRECTORATE Director General Posts ARMY POSTAL SERVICE CIRCLE Chief Postmaster General Postmaster General REGION CIRCLE STAMP DEPOT POSTAL STORE DEPOT MAIL MOTOR SERVICE POSTAL DIVISIONS Superintendent RMS DIVISIONS DISTRICTS Administrative Structure INDIA STATE Superintendent Superintendent DISTRICTS Manager POSTAL SUB DIVISIONS IP / ASP RMS SUB DIVISIONS IRM / ASRM

  9. India Post – The Last Mile reach Urban POs (10.34%) Rural POs (89.76%) Post Offices 1,54,979 Departmental Post Offices 25,563 Extra Departmental Post Offices 1,29,416 2.06 lakh Departmental Employees 2.69 lakh Extra Departmental Employees 12,604 computerized and networked Post Offices. On an average, a post office covers an area of 21.21 sq. km and serves 7,176 people.

  10. Operational Structure(Postal) TOTAL POST OFFICES: 1,54,979 BRANCH POST OFFICES: 1,29,416

  11. Accounting network of the post offices

  12. RECORD OFFICE HEAD RECORD OFFICE SUB RECORD OFFICE RECORD OFFICE SECTIONS MAIL OFFICE SORTING MAIL OFFICE TRANSIT MAIL OFFICE SECTIONS Operational Structure(RMS)

  13. Personal strength as on March ,2010

  14. Exercise 1.2 & 1.3

  15. India Post – Services Offered

  16. Mail Services Mail

  17. India Post – Savings Bank

  18. India Post - Remittance Services

  19. Insurance Services- Second largest life insurance provider Insurance Fund management by Investment Board

  20. Retailing Retailing

  21. Increased Business from BSNL & RPLI, e-post, at grass root level by effective marketing and customer satisfaction Identify new area of business development Develop Small Saving scheme at BO level. Concentrate on after sales service in each product

  22. LOGO OF INDIA POST

  23. BRANDING India Post logo a visual link in communication It’s the corporate identity of India Post Wings show conscious efforts to maintain continuity of communication Its represents dynamism, Speed, elevation, aspiration and action Bhartiya Dak in Hindi & India Post in English depicts corporate name Red colour its traditional association with postal services & embodies passion, power & commitment Orange communicates hope, joy & happiness

  24. SOCIAL COMMITMENT 72% of the Indian population is in rural areas and 26% lives below poverty line. 89.76% of the post offices are in rural areas. India post is actively involved in MGNREGS which is one of the most important povert alleviation programme of Government of India. A Post office serves 21.21 Sq. km. covering 7176 people on an average

  25. SOCIAL COMMITMENT To benefit the rural areas we are associated distribution of cash in various welfare scheme MGNREGS(National Rural Employment Granted Scheme) Social security schemes of state govts Tie up with other business unit e.g. BSNL, Electricity Boards, Municipal Corporation, SBI, Collection of data for rural CPI

  26. TECHNOLOGY 14454 Post offices are computerised: selected officials are given computer training to support the postmasters in ensuring smooth functioning of computerised offices Proposal to establish NDC (National Data Centre) to connect 817 Head Post Offices Tracking facility for speed post and eMO Introduction of Internet base services like e-post, e-payment, Electronic Money Order, Instant Money Order, International Money Transfer Service, web based grievance handling etc., Web based MIS for monitoring all service Virtual post office

  27. SO BO HO HO SO BO NDC SO BO HO HO BO SO

  28. History from Pigeon to Plane Use of pigeon in the reign of Mughal Raj Messengers were used by many kingdoms to convey message: Runners (carrying spear with bell) India Post the oldest organization came into existence in 1854 i.e. 155 years old

  29. History from Pigeon to Plane Rest Houses located in town areas were known as DakBunglows In the British Era, Collector used to hand over charge of district to the Postmaster Postal Services service started to use the service of railways since 1854 i.e. with starting of Railway service from Thane to Mumbai for carrying mail

  30. FUTURE To open 3000 POs in 11th Five year plan. To computerize all Post offices including BOs To cover 4000 pos under core banking by 2012 To supply hand held machine to postman for real-time updation of data MOU with NSSO for collection of Rural CPI Data Establishment of national data centre Consultants to give advice on process re-engineering Automatic mail processing centres in more no of cities

  31. Revenue & Expenditure

  32. Role and responsibility Of Postmaster Note: Above shown figures is in millions

  33. Revenue 51% of the revenue comes from Financial Services – SB, Insurance, Money Remittance. 48% of the revenue from Mails including speedpost, 1% of the revenue from other services like gold coin sale, media post etc.

  34. Expenditure 95% of expenditure of the department goes towards salary and pension. 5% of the expenditure is on mails transport, materials , rent, office expenses.

  35. Revenue & Expenditure How to make both circles are equal? What is your role To increase the Revenue ?

  36. Role of GDS Know your duties and responsibilities Know the features of products and services offered to the customer by the department Know how to meet the expectations of the customer and the department Discharge your duty efficiently and provide best quality service to the customer

  37. Role of GDS Have human approach-Friendly approach Put yourselves in the customer feet Assess the potentiality of each product and service Take up the issue with your higher authority Do marketing of the products and service-example RPLI

  38. Role of GDS Ensure prompt receipt and despatch of mails Ensure prompt delivery of accountable and unaccountable mails Ensure prompt payment of social security money orders and MGNREGS wages Ensure availability of customer’s form Don’t give second chance to the customer

  39. Thank you

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