Has Agent Scripting Got You FRUSTRATED?. Agent Scripting Simplified!. Agenda. About Amtelco Overview of eCreator Benefits of eCreator Integration with Avaya Predictive Dialing System. Company Overview. Amtelco is a privately held company serving the call center industry since 1975.
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Amtelco’s eCreator is the first browser-based scripting and campaign management tool specifically designed to meet the needs of blended call centers. eCreator lets users create agent scripts and interactive web pages quickly and easily using simple drag-and-drop design techniques.
eCreator’s user-friendly interface greatly reduces the time and resources required to produce and update even the most complex agent scripts.
eCreator Supervisor gives you the tools you need to manage all your eCreator applications from a single location including the drill-down navigation tree view of scripts.
Script Page Directory
This directory provides quick access to all the pages in a script to expedite making changes.
eCreator’s Script Creation Wizard streamlines the creation of agent scripts and publishes them as web pages.
The Supervisor toolbar provides access to various campaign and system set-up features. Access to each area is restricted by log-in to provide security.
The tabs organize drag-and-drop Elements into quickly accessed categories.
Use this area to create script pages using the standard or customized Elements from the Palette.
eCreator provides powerful database connectivity capability that:
eCreator includes sophisticated reporting tools that provide quick and easy access to the information gathered as agents process calls.
The browser-based eCreator PDS Agent integrates with the Avaya PDS at the agent desktop. It provides call center agents with automated screen pops, information exchange and scripted call flow screens for any type of call campaign.
The eCreator/Avaya PDS integration:
eCreator integrates at the agent desktop with the Avaya PDS using Amtelco’s eCreator PDS Agent. The eCreator PDS Agent, with its embedded browser, is installed on the agent desktop to provide seamless integration and information transfer between eCreator and Avaya PDS.