Getting to Outcomes: How to do strategic planning with your CRP

1. Getting to Outcomes: How to do strategic planning with your CRP Theresa Costello National Resource Center for Child Protective Services May 25, 2007

2. If you don’t know where you are going, how will you know when you get there? -Yogi Berra

3. Logic Model • A picture of how your program works – the theory and assumptions underlying the program. It links outcomes with program activities/processes and the theoretical assumptions/principles of the program. • Provides a roadmap of your program and how desired outcomes are achieved. (W.K. Kellogg Foundation, 1998, p. 35).

4. Inputs • Anything a system uses to accomplish its purposes. • Resources & raw materials (e.g., funding, staff, facilities, equipment, clients, presenting problems) that go into a human service program. Martin & Kettner, 1996

5. Outputs • Anything a system produces (time, contact units, material units). • Examples: • # of hours of individual counseling provided this month (time units) • # of home visits delivered this month (contact units) • # of parenting group sessions provided this month (contact units) • # of bus tokens provided to clients (material units) Martin & Kettner, 1996

6. Outcome • The results or accomplishments that are at least partially attributable to a service or program. • Quality of life changes in client conditions, status, behavior, functioning, attitudes, feelings, perceptions. Martin and Kettner (1996)

7. Outcome Indicator • A measure, for which data are available, which helps quantify the achievement of an outcome. • Child safety: % of families without an indicated report of child maltreatment within a 12-month period of case opening • Child well-being: % of children who graduate from high school Martin and Kettner (1996)

8. SMART Indicators • Specific • Measurable • Achievable • Realistic • Time Limited

9. Link between problems, assumptions, programs, & outcomes • The assumptions about what causes the problem should lead to the purpose of the program and the services that are provided. • The assumptions about the purpose of the program should lead to the selection about program outcomes. Revised from Martin & Kettner, 1996, p. 21

10. Developing Logic Models

11. Logic Model A graphic representation that shows logical relationships between inputs, outputs and outcomes relative to a situation S I T U A T I O N INPUTS OUTPUTS OUTCOMES Taylor-Powell, n.d.

12. Everyday Logic Model H E A D A C H E Headache gone; Return to work Get pills Take pills Taylor-Powell, n.d.

13. Logic Model Frameworks • Differ by purpose • Program design & planning • Program implementation • Program evaluation & strategic reporting • Outcomes measurement & strategic reporting • Can be simple or complex depending on your audience

14. LOGIC MODEL: Program Performance Framework OUTCOMES – IMPACT OUTPUTS INPUTS Short Medium Long Term Activities Participation S What we do Who we reach What the What the What the ultimate I What we invest short term medium term resultsare T resultsare impact(s) is U Conditions Staff Workshops Participants Learning Action Volunteers Meetings Customers A Time Counseling Citizens Awareness Behavior Practice Decisions Policies Social action Social Economic Civic Environmental T Money Facilitation Knowledge Materials Assessments Attitudes I Equipment Productdev. Skills Technology Media work Opinions O Partners Recruitment Aspirations Training N Motivations ASSUMPTIONS 1) ENVIRONMENT 2) 3) Influential factors 4)

15. INPUTS OUTPUTS OUTCOMES Parents increase knowledge of child dev Design parent ed curriculum Staff Parents use improved parenting skills Reduced rates of child abuse & neglect Targeted parents attend Money Provide 6 training session Parents learn new ways to discipline Partners

16. Logic Model: Family Connections Short-Term/ Intermediate Outcomes Long-Term Outcomes Inputs Examples of Core Interventions/Activities Outputs • Increase Protective Factors • Parenting Attitudes • Parenting Competence • Social Support • Family Functioning • Spirituality • Caregiver Health Diverse Funding Emergency Assistance Increase child safety Comprehensive Family Assessment Number of families who receive services Eligibility Criteria and Referral Procedures Service Plan Development Increase child well-being • Decrease Risk Factors • Everyday Stress • Parental Stress • Mental Health problems • Alcohol and Drug abuse • Family Conflict Trained Staff Direct Counseling Services Advocacy Program Objectives Increase child permanency/ stability Adapted from Alison Metz, JBA Associates

17. Logic Model: Family Connections Inputs Activities Short-Term Outcomes Long-Term Outcomes Resources Services Intermediate Benefits *OCAN *Annie E. Casey *DHR *Title IVE *Emergency Services *Family Assessment *Service Planning *Advocacy *Multi-Family *Home Health *Legal Increase Protective Factors Decrease Risk Factors Child Safety Child Well-Being Permanency/Stability

18. (Sample) Family Connections’ Logic Model Assumptions: Child neglect is the result of the complex interplay between protective and risk factors related to the child, parents, family, environment, and society. Program Purpose Outputs (provided per quarter) Quality Outputs (per quarter) Program Outcome & Indicators • # of hrs family advocacy • services (time) • # of individualized • family assessments (contact) • # of hrs of home-based • counseling (time) • # of food certificates (material) • % of first contacts • with the family • advocate within • 1 business day • (responsiveness) • % of family assessments completed within 30 days (conformity) • % of families with at • least weekly home based counseling • (conformity) • Child Safety • -children are safe • from maltreatment • % of families • w/out an • indicated CPS • report at the • end of services • % of families • w/out an • indicated CPS • report 12 months • after the end • of services To prevent neglect & increase safety by helping families enhance protective factors & reduce risk factors Standardized final output: # of families closed due to completion of six months of services

19. Theresa Costello tcostello@earthlink.net 505-301-3105 www.nrccps.org