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Role of the CIO in Electronic Government- USA. Alisoun Moore Chief Information Officer Montgomery County, Maryland. Advent of Net-centric and Info-centric World Transformed ICT Role in Government. ICT became strategic to organization No longer relegated to back room data centers

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Role of the cio in electronic government usa l.jpg

Role of the CIO in Electronic Government- USA

Alisoun Moore

Chief Information Officer

Montgomery County, Maryland


Advent of net centric and info centric world transformed ict role in government l.jpg
Advent of Net-centric and Info-centric World Transformed ICT Role in Government

  • ICT became strategic to organization

    • No longer relegated to back room data centers

    • Expensive for organizations to implement

    • Considered critical to meeting mission of organization

    • Electronic government allowed direct service to citizens

  • Old data center director role inadequate to meet technology revolution

    • Often buried in organization

    • Not strategic – tasked with keeping things running not implementing

    • Often became an impediment to progress

  • Creation of CIO

    • Strategic focus on ICT

    • Senior manager, member of senior team

    • Critical to for strategic direction of organization and implementation of ICT for entire organization


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U.S. Established CIO Position and Management Role in Government

  • Technology Importance - Government agencies use technology to deliver services

    • Internal Revenue Service

    • Department of Defense

    • Health and Human Services

  • U.S. Recognized special role of CIO as a senior manager in charge of technology for agencies

    • Codified role in Information Technology Reform Act of 1996 (Clinger-Cohen Act)

    • Requires all agencies to have a CIO at senior management level

  • U.S. Recognized importance of electronic government and inter-agency management of ICT

    • Codified in E-Government Act of 2002

    • Centralized e-government office in OMB

    • Established an Administrator of Electronic Government


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CIO Role – Easier said than done Role in Government

  • CIO’s have technical expertise in information and technology management, but also are leaders in management and organizational change

  • Serves as a critical member of senior management team – a trusted partner much like CFO, COO, etc.

  • CIOs needed to professionally develop and implement technology for an agency in a cost-effective way

  • Always a tension between centralized and decentralized technology development; between centralized authority versus business units – need both!

  • CIOs must be trusted and skilled in working within their organizations to effect change – therefore need support of agency head and senior management team

  • Electronic Government requires inter-agency collaboration and planning – this is a new role for CIOs


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Some Results of Strategic ICT Leadership: Role in Government

  • 53 million Americans filed their taxes on-line last year and the IRS exceeded the figure this year

    • IRS closed 2 regional centers

    • Refocused personnel to enforcement

  • SEC’s EDGAR system receives, processes, and disseminates to the public between 12 and 16 million pages of information annually from over 28,000 corporate, investment companies, and individual filers


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