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August 2012

August 2012. Agency Survey. Name the products and or services you would like to see your clients be able to apply for a NILS loan. Dental 45 Car repairs 38 Medical procedures/equipment 35 Driving Lessons 30 School resources 30 Education 30 Funeral 27 Solar panels 27.

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August 2012

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  1. August 2012 Agency Survey

  2. Name the products and or services you would like to see your clients be able to apply for a NILS loan • Dental 45 • Car repairs 38 • Medical procedures/equipment 35 • Driving Lessons 30 • School resources 30 • Education 30 • Funeral 27 • Solar panels 27 Product / Service %

  3. If WANILS could get rebates on Energy Efficient items would you encourage your clients to purchase the more energy efficient product? Yes 93% No 7%

  4. Do you think you or your agency would process more NILS applications if the current list of items was expanded to include other product and services? Yes 83% No 17%

  5. Do you think WANILS loans in their current form provide what your clients needs are in today’s environment? If not why? No 66% Yes 34% Standout comment: I like the idea that you are considering more energy conserving/conscious items and in recognition of the general hardships the community is facing, looking at including health & wellbeing items, school related costs etc. Fabulous vision being shown for an evolving society and the need for social inclusion. • WHY? • More expanded items 45% • Simpler paperwork 8% • More than 2 items 5% • Transport for clients (vouchers) 5% • Pre purchase for transitional housing clients 3%

  6. What could WANILS do to provide a better No Interest Loans service to you and your clients? Simpler process and reduced paperwork 21% Faster processing 21% Increase products services 8% Change criteria (income levels, loans max) 5% More training 5% Deals with traders and more of them 5% Travel vouchers for clients 5% Increase promotion of WANILS 5% Online apps 3% WANILS paid person in agencies 3% Already provide a great service 18%

  7. WANILS will soon be delivering “pre-paid A4 envelopes” to agencies that do NILS applications to assist with the cost burden. Is there any other way WANILS can assist you? Yes 36% No 62% • Electronic applications • Simpler paperwork • Faster approval times • Open over Christmas • Direct follow-up with clients for gaps • More specific criteria • Assist with consumerable’s • Pay for agency staff time • Travel vouchers for clients

  8. CALL 9354 7611 FREECALL 1300 365 301 (LANDLINE ONLY) Questions www.wanils.asn.au

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