Guide to navigate Knowledgement Management System

1. Guide to navigate Knowledgement Management System Welcome to this session of learning and knowing the, KNOWLEDGE MANAGEMENT SYSTEM

2. What is KNOWLEDGE? Knowledge is information combined with experience, context, interpretation and reflection.

3. What is KNOWLEDGE MANAGEMENT ? Knowledge Management is the creation of an environment conducive to the creation and subsequent sharing and utilization of information and knowledge. …. and also can be defined as, It is building, replenishing, distributing and putting to use the knowledge accumulated by every individual in an organization.

4. Knowledge Management System (KMS) The Knowledge Management System (KMS) is a product that offers the solution to share and manage information of various streams. It helps the users to possess ideas that can be used to take effective action and hence achieve the company’s goals. In today’s competitive market where the rate of innovation is rising day by day, Knowledge Management System becomes a need rather than just another utility.

5. How to Login Enter your Username and Password and then click on ‘GO’ If you forget your password, click on ‘FORGOT PASSWORD’ option. This will ask your username and mail your password to that email address.

6. Change Your Profile Click on edit to change your profile

7. Your Persona

8. Change your Subscription

9. Click on Home to visit the homepage

10. Your Home Page No. of Beans & Buds , Questions, Media Gallery posted Click Post New to Post New Beans & Buds, Questions, Best Practice

11. Post new Beans & Buds You can post Beans & Buds on any topic that you would like to share with others. The article can be posted in any forum / sub-forum. The forum/sub-forum provides an effective and user-friendly interface, with which the end-user can easily navigate through the various articles and find the exact piece of knowledge (s)he is looking for. Eg. In a Company Profile group the forums are like Vision, Mission, Values etc.

12. Read an Article The users can click on the article to read it. After reading, if the users feels the (s)he should reply, (s)he can click on the reply link in the bottom of the article and post a reply. The user can also post a small feedback regarding the article and also post comments. Finally there is an option to submit rating as 5 grades between ‘Poor’ to ‘Excellent’. The users must be careful to understand the difference between a ‘REPLY’ and ‘POST COMMENTS’. Reply has to be something regarding the article. Comments might be a compliment.

13. FAQ List The FAQs for using the KMS area listed here. Users can ask questions to the administrator also.

14. Customize KMS • ‘Notify me when other user logs into KMS’ when checked, the user will see the MS Agent coming up and alerting about other users who are logging into KMS. • Add ‘Talk Live’ helps to add it to favorites in the internet explorer. • ‘Select Theme’ helps to choose the user’s preferred theme/skin for KMS. • The user can also choose the MS Agent (s)he wants to see (provided its installed in the user’s machine).

15. Customize KMS When the user goes to individual options like ‘Articles’, ‘Question Board’, ‘Best Practice’ or ‘Media Gallery’, the default value in the dropdown can be set in this option.

16. Moderation If there are any pending moderation to be done, an icon blinks in the moderation option. If the moderator clicks on it …..

17. How to Moderate

18. Post New Best Practice

19. Media Gallery Click to add new media

20. Add to Media Gallery Album

21. Company Policy The policies and manuals are published here. Here the text can be encrypted to the extent that no user can copy neither take screen shots of the same. This feature in KM improves responsiveness by monitoring and incorporating Improved compliance with administrative policies such as procurement, budgeting procedures, affirmative action guidelines, and so forth.KM administrator and chosen members have a right to create, upload, edit and delete policies.

22. Talk-Live Select General for general chat Select restricted to chat with selected group of users Click here to create new chat Select Users

23. Click here to start chat

24. Bulletin Board

25. Search Engine KM offers an easy to use yet extremely powerful search tool that allows a member to search within one or multiple Knowledge Heads,one or multiple Forum Groups, Forums and sub-forums, search within body, search within resolved, unresolved questions, Search by subject, by author, date , by popularity, by relevancy by attachment counts, search responses etc. A successful search once again takes a member to a page showing article thumbnail view from where he can carefully study and locate the right article.

26. A KM without a power search tool would be badly crippled. The most important technology for the manipulation of knowledge helps people with the most basic task of all: finding it.

27. Statistics This feature allows fast and easy accesses to quality metrics, increasing the ability of the users to perform sophisticated analysis, forecast and make timely data driven decisions.

28. OTHER OPTIONS • List of all member marriage anniversary and birth dates, can be viewed, over a user selectable period of days. A mere click on the name of the member will automatically open a custom email message of greetings which can be edited before sending to the member to facilitate bonding between members.

29. Why Knowledge Management for you?  In a nutshell, let us putdown how a good Knowledge Management Tool helps -  ·  A good KM gives improved communication capabilities. ·  Improved sharing of internal and external information to minimize redundant efforts and lessen the reporting burden plaguing many corporate today. ·  Knowledge Management provides an enhanced ability to develop up-to-date and market-focused strategic plans. ·  Strengthen and extend current competencies through intellectual asset management; ·  It allows groups to track ideas and build communities of practice.

30. Why Knowledge Management for you? Continued ….. Allows organizations and individuals to document relationships, commitments and interactions with customers and suppliers. · Allows organizations to store key documents, record "lessons learned" and best practices · "Data mining" to research market and customer trends is made available. ·  Provides tools that allow organizations to electronically store documents for future reference and share documents across multiple geographic locations. ·  Creating repositories for storing and diffusing best practices, focusing on operational excellence and cost reduction is only made easy by Knowledge Management. ·  Applying Knowledge Management to spur innovation. Nokia is a good example of a company that has applied knowledge management to encourage innovation in its R&D and product development functions.

31. Thank You !!