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Disaster Risk Management in the Information Age ICT, Disaster Risk Assessment, Mitigation, and Reduction. Transforming the Business of Public Safety & Security. Andrew S. Levy IBM Corporate Service Corps Fellow [email protected] Overview. Disasters Happen – Corporate Response

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Disaster Risk Management in the Information AgeICT, Disaster Risk Assessment, Mitigation, and Reduction

Transforming the Business of

Public Safety & Security

Andrew S. Levy

IBM Corporate Service Corps Fellow

[email protected]


Overview

  • Disasters Happen – Corporate Response

  • Lessons Learned From a Developing Region

  • Technical Maturity

  • Collaboration and Web 2.0

  • Plans, Information Requirements and Sources

  • Modeling and Simulation

  • Technology Vision and Integrated Solutions

  • Enterprise Services / SOA Framework

  • Case Studies / Client Examples

  • Questions


“IBM has a tradition of responding whenever there’s a disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

Robin Willner

Vice President

IBM Global Community Initiatives


Sahana Disaster Management System disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

  • Free & Open Source (LAMP) application from community led by Lanka Software Foundation, Sri Lanka

  • Modules include Organization registry, Request Management system, Shelter registry, Missing Persons registry, etc.

  • IBM has deployed Sahana in collaboration with Lanka Software Foundation in recent disaster response efforts:

    • Earthquake in Pakistan (August 2005)

    • Earthquake in Peru (August 2007)

    • Earthquake in Sichuan province, China (May 2008)

    • Flooding in Bihar State, India (August 2008)


Mitigation and Reduction Requires Training and Exercise disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”


With focus on cultural awareness environment and change
With Focus on Cultural Awareness, Environment and Change disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”


Ict can be core to the solution but creates challenges
ICT Can Be Core To The Solution, But Creates Challenges disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

  • Effective public safety incident response and management requires coordination and information sharing in the field among multiple responder agencies. Non-governmental organizations (NGOs) and commercial enterprises face similar challenges when major disruptive or catastrophic incidents occur.

  • Incident response and scene management is often hampered by the inability of mobile responders from different organizations to communicate.

  • Major highway traffic incidents

  • Train or aircraft crashes

  • Multi-alarm fires

  • Hazardous materials spills

  • Contagious disease outbreaks

  • Extreme weather events

  • Earthquakes

  • Hostage situations

  • Terrorist attacks


Solutions Include Instant Collaboration and Web 2.0 disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

  • Instant Collaboration Solutions enable secure interoperability among government and commercial incident response organizations by providing the following functions to both mobile and office-based personnel

Text messaging

Access to federated data sources

Basic incident management

  • Low total cost of ownership (TCO)

  • Minimal impact upon existing IT investments

  • Open, scalable, modular Web-based architecture

  • Extensive use of commercial off-the-shelf software (COTS)

  • Solid security with role-based authorization

  • Custom design, integration, delivery and support

  • One-to-one, one-to-many, and many-to-many communications over various networks and end-user devices

Translating out-dated technology into business value


Secure Wireless Infrastructure System disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

  • On demand solution deployable at short notice, regardless of location

  • Key in Disaster Recovery plan after a natural event or terrorist attack

  • Enables Emergency Services to manage and coordinate their response effectively

  • Provides an On-Demand high speed data network to remote locations or during crisis where local communications are non existent or have been temporarily impaired

  • Wide Area Reach back to the Internet and/or Agency Intranet

  • Wireless Local Area connectivity for onsite Servers, Laptops and handheld devices

  • Secure Voice Services

  • Support for legacy protocols and data services

  • Exportable End-to-End encryption


Technology can provide critical information disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”far beyond traditional monitoring for a wide range of practical usage, with flexibility and control.

Information is useful before, during, and after a reported incident or response.

  • Awareness of conditions reported, developing, or to be monitored

  • Response with tactical video information to augment radio communications

  • Speeds Investigation after a reported incident

  • Evidence to support prosecution, with strict security and chain of custody – increased conviction rates, reduces litigation claims

Effective Decisions

 to Reach Virtually Anywhere

 to Work Smarter

Tools that Matter


Dynamic living plans
Dynamic, Living Plans disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

Plans in the form of static documents are ineffective

Plans must be maintained as evolving, actionable information environments

Planning environment must transition seamlessly into command and control environment

Multi-Agency Coordination


Key Challenge - Information is Scattered disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

Criminal Justice,

Corrections Agencies

Law Enforcement Data Exchanges

Regional Centers of Operations

InformationRequirements

Fire Dept,

Early Responders,

Other Disciplines

Federal,Regional,

Homeland

Security


Enabling the Possibilities disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

We must collect, integrate, and analyze the scattered pieces of data and information required to assemble the big picture


Modeling and Simulation disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

Deep Thunder – Forecasts for Weather-Sensitive Operations

  • Problem: weather-sensitive business operations are often reactive to short-term (3 to 36 hours), local conditions (city, county, state) due to unavailability of appropriate predicted data at this scale

    • Energy, transportation, agriculture, insurance, broadcasting, sports, entertainment, tourism, construction, communications, emergency planning and security warnings

  • Solution: application of reliable, affordable, weather models for predictive & proactive decision making & operational planning

    • Numerical weather forecasts coupled to business processes

    • Products and operations customized to business problems

    • Competitive advantage -- efficiency, safety, security and economic & societal benefit


Networked video wide range of potential placements of networked video for public safety
Networked Video - Wide Range of disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”potential placements of Networked Video for Public Safety

Effective Information

Streets, Roadways, Public Spaces

Schools

Buses

Command

Personnel

Public Safety Vehicles


Ibm developed innovative camera enclosures and installations
IBM developed innovative camera enclosures and installations disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

Network Edge Kit

  • Flexibility in configuration, upgrades, visibility and maintenance

  • Camera and sensors areindependent of communications equipment and can be remotelymounted

  • Upgrade to wireless: WiFi or Mesh

    • Antenna mounted with eithercamera or communications


Who is who
“Who is Who?” disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

Mr. Joey Carbello555 Church AveNew York, NY 10070Tel#: 212-693-5312DL#: 544 210 836

PPN#: 086588345

Mr. Joseph Carbella55 Church StreetNew York, NY 10007Tel#: 212-693-5312DOB: 07/08/66SID#: 068588345DL#: 544 210 836

Mr. Joe Carbello1 Bourne StClinton MA 01510TEL#: 978-365-6631 DL#: 544 210 836DOB: 07/09/66

Mr. Joe JonesAPT 4909Bethesda, MD 20814Tel#: 978-365-6631DOB: 09/07/66

Close match

Exact match

Recognizes the single identity who is made up of multiple records


Integration on the Glass disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

Operations

Role Based

Planning

Personalization

Incident Management

Security

Customization

Mapping

Navigation

People Finder

Live Feeds

Single Sign On

Collaboration


Situational Awareness disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”and Collaboration

Real-time video with captions

Awareness

Overview

Live chat

Overview

Live video feeds

See cameras on map


Enterprise Service Bus disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

Service

Service

Service

Service

Service

Service

Service

Service

Service

Service

Service

Service

Service

Service

Service

Service

Messaging

Services

Mediation

Services

Collaboration

Services

(Video Conf,

Chat,

Whiteboard etc.)

Security

Services

(Secure Access,

TIM, TAM,

Single Sign On,

DataPower)

ISV Services

Mass

Alert

Notification

Services

(Amatra

Corp)

Radio

&

System

Technologies

(Motorola

Corp)

Geo Spatial

& Situational

Awareness

Services

(ESRI

Corp)

Radio

Connect

Services

(KITS Corp)

Network

Services

(CISCO

Corp)

Planning &

Preparedness

Services

(Virtual Agility

Corp)

Incident

Management

Services

(NC4 Corp)

Decision Support

Services

(ThoughtWeb

Corp)

School

Planning

Services

(SafePlans

Corp)

3D Digital

Building

Services

(Archaio Corp)

Service

Discovery

Services

Enterprise

Service

Management

Services

SOA Foundation – Accelerator

Common Enterprise Services Enabled by IBM SOA


Case study child abduction
Case Study: Child Abduction disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”

4 year old male abducted while he was with a babysitter and his mother was at work. The former babysitter came by and took the child claiming she had permission from the mother.

Without Crime Information Warehouse

With Crime Information Warehouse

Full Court Press: Police establish a task force and initiate investigative canvasses

…the hours pass

Prior to initiating a full court press the squad detective calls for assistance.

The suspects id is entered in the system, which produces 7 names, 7 addresses, 3 DOB’s, & 6 SS numbers.

Investigators easily find common denominator and locate the child and the suspect.


Connecting the dots on 9 holdups in 4 boroughs new york times november 12 2006
Connecting the Dots on 9 Holdups in 4 Boroughs disaster, whenever there’s a significant occurrence in one of the communities where we live and work. That’s part of being a good corporate citizen and also leverages IBM’s most fundamental assets – technology and the incredible skills and volunteerism of our employees.”- New York Times; November 12, 2006

9 robbery incidents across 4 boroughs …hold ups miles apart … a clever strategy

3 robbers; rental car,

2 chrome plated handguns,

Always a mapped escape route …

Faces covered with stockings and masks.

Citywide patterns across boroughs were hard to detect. “We’ve had incidents where it’s taken time, more time, to identify a citywide pattern,” said Police Commissioner Raymond W. Kelly.

The Last Robbery: The men fled the CVS, an employee called 911,and an alert was sent out across the police radio.

Teams of detectives were waiting for them.

The robbers got tangled in their predictable pattern.

“They charged us with all those robberies, but they caught us with one,” Mr. Belcon said.


Comprehensive highly relevant instantaneous information transforming the way we solve crimes
“…Comprehensive, highly relevant, instantaneous information… transforming the way we solve crimes…”

Information in context, in the hands of detectives, at the scene…

“…Shorty…”

(a nickname)

Relationships

of Interest

(a tatoo)

Suspect 1 Positive ID

Previous

Arrests

Known

Addresses

Recent

Summons

Parolees

In Vicinity

Suspect 2 Positive ID

Arrests & Linkage to Crimes in Other Precincts


Operation golden guardian 2007 arnorth state of california ema
Operation Golden Guardian 2007 information… transforming the way we solve crimes…”(ARNORTH & State of California EMA)

Benefits

Disaster Preparedness Challenge

  • Deploy response capabilities

  • Locate resources

  • Improve planning capabilities

  • Develop training scenarios

  • Improve accuracy

  • Provide timely decision support

  • Develop contingency plans

  • Manage field data in real time

Achieve interoperability and synchronization between 45 public agencies to include the US Army (ARNORTH) and the California State and Local Emergency Response Agencies and Command Centers.

Both ARNORTH and California participating agencies wanted a common operating picture that showed a fused common operating picture across agency lines so that agencies could see the big picture - :On one sheet of music”.

Project Overview

  • Industry: Government

  • Solution: Virtual Operations Center (VOC) Solution SBS Name: Public Safety and Security

  • Key Business Processes: Planning & Preparedness, Incident Management & Collaboration Enterprise Services for State and County Wide Governments

  • Location: California State (4 Locations)

  • Facts: San Diego, San Francisco, other

  • System Facts: 200+ concurrent users responsible for Government man-made and natural disaster management.


Gauteng disaster management center geris gauteng emergency information resource services
Gauteng Disaster Management Center information… transforming the way we solve crimes…”GERIS Gauteng Emergency Information Resource Services

South Africa

Benefits

Business Challenge

The Gauteng Province is exposed to an array of hazards that can threaten livelihoods and damage critical infrastructures. The Province will also be hosting the 2010 FIFA World Cup Games.

  • Deploy response capabilities

  • Locate resources

  • Improve planning capabilities

  • Develop training scenarios

  • Improve accuracy

  • Provide timely decision support

  • Develop contingency plans

  • Manage field data in real time

The local government needed a real time Common Operating Picture and interoperability for its command center and officers in the field to prepare for emergencies and support emergency operations

Project Overview

  • Industry: Government

  • Solution: I3 Framework – Virtual Operations Center (VOC) Solution SBS Name: Public Safety and Security

  • Key Business Processes: Planning & Preparedness, Incident Management & Collaboration Enterprise Services for State and County Wide Governments

  • Location: South Africa, Province of Gauteng

  • Facts: Largest cities Johannesburg and Pretoria, Population 9,688,100

  • System Facts: 200 concurrent users responsible for Government man-made and natural disaster management.


State of missouri meris missouri emergency resource information system
State of Missouri information… transforming the way we solve crimes…”MERIS Missouri Emergency Resource Information System

United States

Benefits

Business Challenge

  • Event management regardless of scope and scale

  • A common operating picture

  • Support for private and public resource and asset management functions

  • Integrated credentialing tools

  • Minimization of redundant data input

  • Geo-mapping options with a network link to a GIS data warehouse encompassing geo-data and aerial photography of the entire state

  • Templates for planning, operations, resources, finance and intelligence functions

  • Reports for current situation to include real-time weather and weather forecasting tools

Public Safety Needs: Incident Management, Resource Tracking, Communications, Asset Request Processing for:

  • Local City Public Safety Officials

  • Local County Public Safety Officials

  • All State Agencies

  • Private Support Organizations

  • All Hazards & Disciplines: Police, Fire Emergency, Medical, HAZMAT, Intelligence, Public Health & Pandemic

Project Overview

  • Industry: Government

  • Solution: I3 Framework – Virtual Operations Center (VOC) Solution SBS Name: Public Safety and Security

  • Key Business Processes: Planning & Preparedness, Incident Management & Collaboration Enterprise Services for State and County Wide Governments

  • Location: United States, State of Missouri

  • Facts: Population 5,842,713. 114 counties and one independent city (St Louis).

  • System Facts: 400-600 concurrent Users, High Availability - Clustered Failover Design, NIMS compliant


Best practices and lessons learned
Best Practices and Lessons Learned information… transforming the way we solve crimes…”

  • Networked security technologies significantly improve operational efficiency and reduce cost

    • The days of standalone solutions are history

  • The business requirements and the existing assets and infrastructure should drive the design

    • Re-use or additional functionality that can be done with current assets

    • Integration and interoperability are operational necessities

  • Think across organizational boundaries

    • With what existing systems will you need to integrate? SOA?

    • With what other agencies or systems will you need to share information?

  • Think long term

    • There will be changes; how can you prepare so that they can be made with minimal impact on your operations? Who will host?

    • How will the systems be supported and maintained and at what cost?


Additional Information information… transforming the way we solve crimes…”

Andrew S. Levy

IBM Corporate Service Corps Fellow

[email protected]

citizencorps.blogspot.com

Reaching over 13,000 people in over 1,400 cities in over 75 countries in 12 months.

www-03.ibm.com/industries/government/doc/jsp/indseg/all/f/index.jsp?re=gihome67gov


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