Return of Faulty Modem by Single Installer
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Return of Faulty Modem by Single Installer Process & Procedure to Comply Modem Management PowerPoint PPT Presentation


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Return of Faulty Modem by Single Installer Process & Procedure to Comply Modem Management Nasional Network Operation. Return Schedule. Faulty modem must be returned to ML within 1 week after confirmed faulty. It is recommended to return the modem during pickup of a new modem.

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Return of Faulty Modem by Single Installer Process & Procedure to Comply Modem Management

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Return of Faulty Modem by Single Installer

Process & Procedure to Comply

Modem Management

Nasional Network Operation


Return Schedule

Faulty modem must be returned to ML within 1 week after confirmed faulty. It is recommended to return the modem during pickup of a new modem.

Modem rosakhendaklahdipulangkanke ML dalammasa 1 minggusetelahdisahkanrosak. Sebaiknya modem dipulangkansemasapengambilan modem yang baru.


Return Guideline

Do not keep a faulty modem for more than 1 week once confirmed faulty.

Please follow all the process in the checklist for return of modem as highlighted on the next slide.

Silapastikan modem rosaktidakdisimpanmelebihi 1 minggusetelahdisahkanrosak.

Pastikanprosespemulangan modem diikutimengikut checklist di slide berikutnya.


Process & Procedure to Comply

  • Checklist:

  • Arrange modem according to type.

  • List down modem serial number in Excel Sheet Format

  • Fill up MLRM11 and attached the list of modem serial number. (Item No. 2)

  • Seal the boxes and paste the labels on the boxes.

  • Send sealed boxes to ML and request ML Storekeeper to sign a copy of MLRM11.

  • Email the signed copy of MLRM11 and the list of serial number (in softcopy) to [email protected] and [email protected]

Tick

Please click next slide for further explanation.


To do list:

STEP No. 1

Arrange the modems according to type in standard boxes.

Asingkan modem mengikut jenis ke dalam kotak yang berasingan.

  • The modems should be segregated into:

  • Modem-modem perlulahdiasingkanmengikut:

  • Billion Bipac 5112S (1000001371)

  • DB102 (1000001370)

  • DB108WL (1000001893)

  • Innacomm W3100 (1000002614)

  • OIB (Set Modem danDectphone)

  • Innacomm W3400 (1000002686)

  • DLINK DSL-2640B (1000002686)

  • Zyxel TM6841G (1000002686)

FAQ

Q:Jika tidak cukup jumlah modem mengikut size kotak?

A:Tetap asingkan mengikut jenis.

Q:Bagaimana jika saya dah terasingkan modem OIB ke dalam kumpulan modem lain?

Perlukah saya menggantikan semula?

A:Tidak perlu. (Sepatutnya perkara di atas tidak dilakukan)


To do list:

STEP No. 2

List down the serial number of the modem in MS Excel Sheet Format.

Senaraikan serial number modem yang ingin dihantar dalam bentuk MS Excel.

CONTOH: Senarai dalam bentuk excel


To do list:

STEP No. 3

Fill up Form Mat 11: Fill Up Plant ID and Returned By Section, and attached with List of Serial Number listed in Step No. 2

Isikan borang MLRM 11 dan lampirkan bersama senarai serial number dari Step No. 2.

Maklumat ML adadilampirkandibahagianakhir presentation ini.

Senaraikanjenis modem danjumlahmengikutjenis.

Contoh: Billion Bipac 5112S 20 unit

Tandatangan, isimaklumatberkenaandanpilih option (C) – Warranty.


To do list:

STEP NO. 4

Seal all the boxes and paste the labels.

Tutup semua kotak dengan kemas dan tampalkan label.


Label

Property of Telekom Malaysia

Type of Modem:

Quantity:

Company Name:

Date Delivery:

Property of Telekom Malaysia

Type of Modem:

Quantity:

Company Name:

Date Delivery:

Print & Cut the labels to be paste on the boxes.

Print the slide in A4 format, and cut the labels to be paste on the box.


To do list:

STEP 5 & 6

Boxes are ready to be send to ML.

Kotak-kotak sudah sedia untuk dihantar ke ML.

Important Note:

Request ML Storekeeper to sign a copy of MLRM11 and email the copy along with the softcopy of Serial Number Listed in Excel Sheet to [email protected] and [email protected] once done.

(Please make sure Serial Number is listed in complete set without any spaces)

Failure to submit the list in full may affect your modem record and non-compliance will result in demerit.

Nota Penting:

Buat dua salinan MLRM11, satu untuk simpanan ML dan satu lagi untuk salinan syarikat tuan/puan.

Sila emailkan salinan MLRM 11 yang telah ditandatangani penerimaan oleh pihak ML beserta senarai serial number ke [email protected] dan [email protected] . (Sila pastikan senarai serial number adalah sama seperti dalam system.


THANK YOU


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