Return of Faulty Modem by Single Installer
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Return of Faulty Modem by Single Installer Process & Procedure to Comply Modem Management PowerPoint PPT Presentation


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Return of Faulty Modem by Single Installer Process & Procedure to Comply Modem Management Nasional Network Operation. Return Schedule. Faulty modem must be returned to ML within 1 week after confirmed faulty. It is recommended to return the modem during pickup of a new modem.

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Return of Faulty Modem by Single Installer Process & Procedure to Comply Modem Management

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Return of faulty modem by single installer process procedure to comply modem management

Return of Faulty Modem by Single Installer

Process & Procedure to Comply

Modem Management

Nasional Network Operation


Return schedule

Return Schedule

Faulty modem must be returned to ML within 1 week after confirmed faulty. It is recommended to return the modem during pickup of a new modem.

Modem rosakhendaklahdipulangkanke ML dalammasa 1 minggusetelahdisahkanrosak. Sebaiknya modem dipulangkansemasapengambilan modem yang baru.


Return guideline

Return Guideline

Do not keep a faulty modem for more than 1 week once confirmed faulty.

Please follow all the process in the checklist for return of modem as highlighted on the next slide.

Silapastikan modem rosaktidakdisimpanmelebihi 1 minggusetelahdisahkanrosak.

Pastikanprosespemulangan modem diikutimengikut checklist di slide berikutnya.


Process procedure to comply

Process & Procedure to Comply

  • Checklist:

  • Arrange modem according to type.

  • List down modem serial number in Excel Sheet Format

  • Fill up MLRM11 and attached the list of modem serial number. (Item No. 2)

  • Seal the boxes and paste the labels on the boxes.

  • Send sealed boxes to ML and request ML Storekeeper to sign a copy of MLRM11.

  • Email the signed copy of MLRM11 and the list of serial number (in softcopy) to [email protected] and [email protected]

Tick

Please click next slide for further explanation.


To do list

To do list:

STEP No. 1

Arrange the modems according to type in standard boxes.

Asingkan modem mengikut jenis ke dalam kotak yang berasingan.

  • The modems should be segregated into:

  • Modem-modem perlulahdiasingkanmengikut:

  • Billion Bipac 5112S (1000001371)

  • DB102 (1000001370)

  • DB108WL (1000001893)

  • Innacomm W3100 (1000002614)

  • OIB (Set Modem danDectphone)

  • Innacomm W3400 (1000002686)

  • DLINK DSL-2640B (1000002686)

  • Zyxel TM6841G (1000002686)

FAQ

Q:Jika tidak cukup jumlah modem mengikut size kotak?

A:Tetap asingkan mengikut jenis.

Q:Bagaimana jika saya dah terasingkan modem OIB ke dalam kumpulan modem lain?

Perlukah saya menggantikan semula?

A:Tidak perlu. (Sepatutnya perkara di atas tidak dilakukan)


To do list1

To do list:

STEP No. 2

List down the serial number of the modem in MS Excel Sheet Format.

Senaraikan serial number modem yang ingin dihantar dalam bentuk MS Excel.

CONTOH: Senarai dalam bentuk excel


To do list2

To do list:

STEP No. 3

Fill up Form Mat 11: Fill Up Plant ID and Returned By Section, and attached with List of Serial Number listed in Step No. 2

Isikan borang MLRM 11 dan lampirkan bersama senarai serial number dari Step No. 2.

Maklumat ML adadilampirkandibahagianakhir presentation ini.

Senaraikanjenis modem danjumlahmengikutjenis.

Contoh: Billion Bipac 5112S 20 unit

Tandatangan, isimaklumatberkenaandanpilih option (C) – Warranty.


To do list3

To do list:

STEP NO. 4

Seal all the boxes and paste the labels.

Tutup semua kotak dengan kemas dan tampalkan label.


Label

Label

Property of Telekom Malaysia

Type of Modem:

Quantity:

Company Name:

Date Delivery:

Property of Telekom Malaysia

Type of Modem:

Quantity:

Company Name:

Date Delivery:

Print & Cut the labels to be paste on the boxes.

Print the slide in A4 format, and cut the labels to be paste on the box.


To do list4

To do list:

STEP 5 & 6

Boxes are ready to be send to ML.

Kotak-kotak sudah sedia untuk dihantar ke ML.

Important Note:

Request ML Storekeeper to sign a copy of MLRM11 and email the copy along with the softcopy of Serial Number Listed in Excel Sheet to [email protected] and [email protected] once done.

(Please make sure Serial Number is listed in complete set without any spaces)

Failure to submit the list in full may affect your modem record and non-compliance will result in demerit.

Nota Penting:

Buat dua salinan MLRM11, satu untuk simpanan ML dan satu lagi untuk salinan syarikat tuan/puan.

Sila emailkan salinan MLRM 11 yang telah ditandatangani penerimaan oleh pihak ML beserta senarai serial number ke [email protected] dan [email protected] . (Sila pastikan senarai serial number adalah sama seperti dalam system.


Thank you

THANK YOU


Return of faulty modem by single installer process procedure to comply modem management

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