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HERE FOR YOU . ACCOUNT MANAGER. Ownership. Proactive. Expertise. Accessible. ACCOUNT MANAGER XXXXX. SERVICE DELIVERY TEAM. Business Partner Services helpline. Finance. Clinical services. Marketing and Communications. Legal and Compliance . Implementation team. Commercial analysis.

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Here for you

HERE FOR YOU

ACCOUNT MANAGER

Ownership

Proactive

Expertise

Accessible

Bupa Private and Confidential


Service delivery team

ACCOUNT MANAGER

XXXXX

SERVICE DELIVERY TEAM

Business Partner Services helpline

Finance

Clinical services

Marketing and Communications

Legal and Compliance

Implementation team

Commercial analysis

Bupa Private and Confidential


Engaging your employees

ENGAGING YOUR EMPLOYEES

Co- development

Communications and marketing material

Appropriate support

On-going and regular communication

Bupa Private and Confidential


Manage your account

MANAGE YOUR ACCOUNT

Clinical and commercial Management Information

Trend analysis

Prevention and maintenance

Informed decision making

Tailored health solution

Bupa Private and Confidential


Implementation and transition

IMPLEMENTATION AND TRANSITION

Contract completed

Implementation plan

Implementation

Proven track record

Well planned

Co-developed

Frequent on-going communication

Bupa Private and Confidential


Using our influence to provide value

USING OUR INFLUENCE TO PROVIDE VALUE

Market Share = 43%

24.5%

£1.3 billionhealth care spend in UK

60%spent on hospitals

10%

40%spent on practitioners

7.5%

Quality & value

3.5%

3%

2.0%

3.5%

1%

0.5%

2.5%

Bupa Private and Confidential


Industry recognition

INDUSTRY RECOGNITION

Best Healthcare Provider in the Corporate Market

Best Healthcare Provider

Best Group PMI

Best Provider of Health Trusts

Best New Product (Bupa Select)

Health Insurance Provider of the Year

Best Private Medical Insurance Provider

Bupa Private and Confidential


Global bupa

GLOBAL BUPA

11.2million customers

Members in 190 countries

£7.5 billion turnover

Bupa Private and Confidential


Total health solution

TOTAL HEALTH SOLUTION

SUPPORT

Employee Assistance Program

Health Insurance

HealthLine

Dental Insurance

Positive Health

PROTECT

360° Health Risk

Management

Travel Insurance

Cash plan

Occupational

Health

PREVENT

Absence

Management

Health Screens

Bupa Private and Confidential


Why bupa

WHY BUPA?

Expertise and experience

Vision

Total healthcare solutions

Quality

Customer service

Bupa Private and Confidential


Mental health

MENTAL HEALTH

Bupa understands the importance of mental health issues including stress, and we will support you to manage their impact in the workplace

XXX and Bupa working in partnership


Work life balance

WORK LIFE BALANCE

Bupa takes care of the management of your health insurance scheme so you can take care of managing your business

XXX and Bupa working in partnership


Managing cash flow

MANAGING CASH FLOW

Fully flexible healthcare plans and payment options tailored to suit your business needs

XXX and Bupa working in partnership


Always there for customers

ALWAYS THERE FOR CUSTOMERS

From dedicated account managers to our round-the-clock HealthLine, Bupa is committed to providing you with access to our services whenever you need us

XXX and Bupa working in partnership


Sickness absence

SICKNESS ABSENCE

Our wide range of employee support services can help to minimise the impact that sickness absence may have on a business

XXX and Bupa working in partnership


Presenteeism

PRESENTEEISM

We have services to help keep your workforce healthy and productive which can lead to a reduction in presenteeism

XXX and Bupa working in partnership


The complete picture of employee health risks

THE COMPLETE PICTURE OF EMPLOYEE HEALTH RISKS

Early intervention

Remote case management service

Helps identify and proactively manage employee health risks

Co-ordinate healthcare solutions

Return to work programme

XXX and Bupa working in partnership


What 360 offers you

WHAT 360 OFFERS YOU

Integration of health benefits and risk management programmes

Seamless links

Multi-discipline management team

One point of contact

Real time results

XXX and Bupa working in partnership


Nationwide support one team

NATIONWIDE SUPPORT, ONE TEAM

Sickness Absence Management

Support for Occupational Health Programmes

Accident and injury health advice

360 HEALTH RISK MANAGEMENT REMOTE SERVICES TEAM

Rehabilitation programmes

Health advice in relation to disease

Arrangement of private treatment

Income protectionclaims management

XXX and Bupa working in partnership


Bupa day one absence

BUPA DAY ONE ABSENCE

Every employee absence identified and recorded

Seamless links

Supported by Bupa experts

Part of your integrated healthcare solution

XXX and Bupa working in partnership


How it works

HOW IT WORKS

EMPLOYEE

Calls Bupa

BUPA

Assigns case manager

Advises and supports employee and manager

Identifies condition

Records details

Gathers and analyses Management Information

Gives recommendations and highlights trends to employer

EMPLOYER

Receives immediate notification of absence and expected return to work

Real-time Management Information provided


Focus on key areas

FOCUS ON KEY AREAS

Guidance and advice from Bupa nurses

Expected employee return to work dates

Detailed Management Information on hotspots

Online absence reporting

XXX and Bupa working in partnership


Proactive sickness management can reduce

PROACTIVE SICKNESS MANAGEMENT:CAN REDUCE

Sickness absence

Administration

Insurance risks

Potential liability premiums

XXX and Bupa working in partnership


Proactive sickness management can improve

PROACTIVE SICKNESS MANAGEMENT:CAN IMPROVE

Data recording and analysis

Resolution timescales

Back to work expectancy

XXX and Bupa working in partnership


Proactive sickness management record

PROACTIVE SICKNESS MANAGEMENT:RECORD

Right information and key data

Insight on your business’ health

Audit trail

XXX and Bupa working in partnership


New starter health questionnaire

NEW STARTER HEALTH QUESTIONNAIRE

Online form submission

Offered post contract agreement

Recommend any adjustments

A supported start for new employees

XXX and Bupa working in partnership


What can this service do for you

WHAT CAN THIS SERVICE DO FOR YOU?

Real time advice to employer

Online nurse verdict within 1 working day

97% of cases assessed without seeking a GP report

XXX and Bupa working in partnership


Protect your business

PROTECT YOUR BUSINESS

Advice and recommendations

Manage future employee health risks

Cost effective

XXX and Bupa working in partnership


Management referrals

MANAGEMENT REFERRALS

Concerns about employee health

Up to 60 minute appointment with Occupational Health specialist

Assess fitness for work and work related health

Clinically robust and independent reporting

Bupa Centre, remote or on-site service

XXX and Bupa working in partnership


A problem solved

A PROBLEM SOLVED

Improves illness management for medical conditions

Better absence management

Cost effective

Employee support

Clinician led

XXX and Bupa working in partnership


Health surveillance

HEALTH SURVEILLANCE

Legislation

Corporate health risk assessment

Flexible and convenient

Best practice

XXX and Bupa working in partnership


Health surveillance features

HEALTH SURVEILLANCE FEATURES

Legal and compliant

Protect employee wellbeing

Evaluation of control measures

Bupa expertise

Robust auditing

XXX and Bupa working in partnership


Health surveillance benefits

HEALTH SURVEILLANCE BENEFITS

Management of risk

Supports healthy working environment

Minimised business disruption

Assists in meeting legal requirement

Cost effective

XXX and Bupa working in partnership


Drug and alcohol

DRUG AND ALCOHOL

Co-developed policy

Rapid response

Multiple screening options

Legal obligation for certain sectors

XXX and Bupa working in partnership


More for your business

MORE FOR YOUR BUSINESS

Aligned to client policy

Manager training

Employee briefings

Support and rehabilitation

Quality assurance

XXX and Bupa working in partnership


With you in 2 hours

WITH YOU IN 2 HOURS

95% of postcodes within 2 hours

XXX and Bupa working in partnership


End to end support

END TO END SUPPORT

Assist in policy development

Understanding of industry

Fast results

Expert medical review officers

Informed decision making

Robust testing

XXX and Bupa working in partnership


Employee assistance programme

EMPLOYEE ASSISTANCE PROGRAMME


Employee assistance programme1

EMPLOYEE ASSISTANCE PROGRAMME

Telephone based therapy services

Solution driven

Personal and work issues

Confidential

Support for all family members 24/7

XXX and Bupa working in partnership


Proactive employee support

PROACTIVE EMPLOYEE SUPPORT

Can reduce absenteeism and presenteeism

Short term counselling solutions

UK wide network

Management support

XXX and Bupa working in partnership


Key and premier

KEY AND PREMIER

Telephone counselling

Legal and debt advice

Financial counselling

Promotional materials

XXX and Bupa working in partnership


Premier

PREMIER

Face to face counselling

Child and Dependant care

HealthLine

Management support

Trend analysis

XXX and Bupa working in partnership


Contracted telephone counselling

CONTRACTED TELEPHONE COUNSELLING

Named counsellor

Action plan agreed after first call

Case assessment

Employee better supported

XXX and Bupa working in partnership


Future proofing your workforce

FUTURE PROOFING YOUR WORKFORCE

Clinical valueNo unnecessary tests

Prevention rather than cure

Valuable benefits package

Extensive UK coverage

Bupa Private and Confidential


Clinical excellence

CLINICAL EXCELLENCE

Decisions all clinically based

Many doctors in senior positions

Bupa Private and Confidential


Extensive uk coverage

EXTENSIVE UK COVERAGE

Over 80%of UK postcodes within a one hour drive

Bupa Centres

Bupa Centres offering Advanced

Bupa Private and Confidential

46


Our philosophy

OUR PHILOSOPHY

Health assessments – not health screening

Clinically appropriate tests only

Comfortable and welcoming environment

Customer experience

Bupa Private and Confidential


Tests based on facts not fads

TESTS BASED ON FACTS NOT FADS

TESTS NOT COVERED BY BUPA

Physiological resilience to stressor

Anti-oxidant

Computerised spinal

Hydration level

WHY NOT?

No evidence

No proven scientific benefit

Bupa Private and Confidential


Value of health assessments

VALUE OF HEALTH ASSESSMENTS

Peace of mind

Reassurance

Early diagnostics

Health profile of your company

Expedient referral

Bupa Private and Confidential


Why bupa for you

WHY BUPA FOR YOU?

Key health risks identified

Health management advice

Flexible appointments

Regular reporting

Bupa Private and Confidential


Why bupa for your employees

WHY BUPA FOR YOUR EMPLOYEES?

Range of assessments

Convenient locations

Flexible appointment times

SMS reminders

Recommendations on lifestyle changes

Bupa Private and Confidential


How it works1

HOW IT WORKS

STEP 1

We call employee to arrange assessment

STEP 2We send confirmation

STEP 4Employee attends assessment and receives results

STEP 3We send SMS reminder

Bupa Private and Confidential


Supporting your business

SUPPORTING YOUR BUSINESS

%

Reports and insights

Heavy Drinking

Over-weight

Raised BP

Raised Chol-esterol

Cardiac Risk

Psychwell-being

Job satis-faction

Expert recommendations

Your company health profile vs other industry employers

SECTOR AVERAGE

Preventive action

Current smokers

Lack of Exercise

Bupa Private and Confidential


Advanced health assessment

ADVANCED HEALTH ASSESSMENT

Most in-depth assessment we offer

Fitness tests

Up to 60 minutes consultation with a doctor

Bupa Private and Confidential


Complete health assessment

COMPLETE HEALTH ASSESSMENT

Comprehensive assessment of current health and future health risks

Up to 45 minutes with a Bupa doctor

Bupa Private and Confidential


Essential health assessment

ESSENTIAL HEALTH ASSESSMENT

Focussed assessment on key health metrics to understand future health risks

Includes time with doctor to discuss results

Bupa Private and Confidential


Breast health

BREAST HEALTH

A focussed assessment of breast health for women over 40 years

Any centre

Can be included with most assessments

Bupa Private and Confidential


Options

AVAILABLE WITH COMPLETE AND ADVANCED

OPTIONS

  • Breast health

  • Colon health

  • Coronary health

  • Liver health

  • Fitness assessment

  • Female health

Bupa Private and Confidential


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