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Breaking Down the Barriers

Breaking Down the Barriers. Strategies for Independent Living!. Welcome!. Training Founders. Agenda Highlights. Welcome and Introductions Independent Living Systemic Barriers Know Thyself Understanding the Barrier LUNCH Role Playing Evaluation & Conclusion.

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Breaking Down the Barriers

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  1. Breaking Down the Barriers Strategies for Independent Living!

  2. Welcome!

  3. Training Founders

  4. Agenda Highlights Welcome and Introductions Independent Living Systemic Barriers Know Thyself Understanding the Barrier LUNCH Role Playing Evaluation & Conclusion

  5. Introductions &Objectives for the Day what we hope to achieve

  6. What do you hope to learn today? Have you ever done facilitation in the past?

  7. Advocacy in Action Video amessage from Bill Adair Executive Director, CPA Ontario http://www.youtube.com/watch?v=IJ2C5NV8hTo

  8. What is Self-Advocacy? • An individual’s ability to effectively communicate, convey, negotiate or assert his or her own interests, desires, needs, and rights. • Tips for Self-Advocacy • Know and understand your rights and responsibilities • Learn all you can about your disability, needs, strengths and weaknesses • Know what accommodations you need as well as why you need them • Know how to effectively/assertively communicate your needs and preferences • Find out who the key people are and how to contact them if necessary • Be willing to ask questions when something is unclear or you need clarification

  9. A wide range of strategies are available in addressing systemic barriers. • Choose the approaches YOU want to take from the tools we introduce today. • A public “media” strategy may work, or media may not see it as valuable – be careful not to burn bridges! • Rome wasn't built in a day!  With perseverance, building and preserving relationships with service providers and others will help achieve mutually acceptable results.

  10. Independent Living What does it mean to you?

  11. Systemic Barriers What are they? What are some examples?

  12. Why do they happen?

  13. Know Thyself Emotions & empowerment When you were faced with a systemic barrier, how did it make you feel?

  14. What is happens if we consistently say, “Oh, that’s okay, I understand” when faced with systemic barriers?

  15. What are some strategies for coping with the emotional impact of facing systemic barriers?

  16. Take some distance – Put your emotions on the “back burner” and return to them later; get some perspective. Relax – Have a coffee or a glass of wine; read the paper; go to a gallery. Talk it out – Connect with family and friends; rant if you need to. Use humor – Laugh at the situation; release frustration. Strategize – Plan a way forward; sound out your plan with others.

  17. Possible Partners "Individually, we are one drop. Together, we are an ocean.” - Ryunosuke Satoro

  18. None of us should have to address systemic barriers alone. When considering what approach to take, consider asking possible partners:

  19. CPA Ontario staff Other disability organizations (Citizen Advocacy, Ottawa Community Support Coalition, Citizens with Disabilities Ontario, March of Dimes, MS Society, etc.) Legal supports Family members Friends Government Partners (we will discuss meetings with decision makers later today)

  20. Understanding the Barrier the value of research

  21. When researching a topic, we need to find out what the CORE ISSUES are, including the Five Ws: WHO WHAT WHERE WHEN WHY … and the HOW of the situation

  22. Pick an incident where you faced a systemic barrier.

  23. How would you define the five Ws and the How of the issue chosen?

  24. Once the core issue is established, we need to find out what possible solutions are out there: • What have others done in similar situations? • What proof might be offered against the provider (person or organization) you are dealing with? How might this proof be contradicted? • What does this research show by way of possible solutions?

  25. With the core issue and possible solutions identified, what partners or resources are required? • 1) What resources does the provider have? • 2) What opportunities exist for linkages with other providers?

  26. Considering the partners or resources available, what is an outcome that is feasible and satisfactory? • 1) Where can we find a “win-win”? • 2 )If no optimum solution is available, what is the next best one?

  27. Engaging the Right People Or, What is Their Perspective?

  28. Whom should I speak toabout this? • Personal Support Worker, other service providers • Case manager, Executive Director? • Store manager, Corporate Executive Officer?

  29. What is theperspective of service providers when considering where they are coming from? • Where are they coming from? • Is it a lack of knowledge? • A lack of resources?

  30. Role Playing – Verbal Language Role play example: http://www.youtube.com/watch?v=QFOvbIpE1Ms

  31. When we use the term “You do this” or “You’re like that” this may be perceived by the other person as accusatory. When we use the term “I feel like this is what happens”, this creates some distance – and the other person is less defensive.

  32. SCENARIO 1: Mall PERSON 1 is using a mobility aid (walker, wheelchair, etc.) is in the mall and can’t get into a store. She asks a store clerk if he/she can get something, only to be asked, “Don’t you have a nurse to do this for you?”

  33. SCENARIO 2: Crowded public transit bus PERSON 1 in a wheelchair overhears PERSON 2 that people with disabilities should use designated wheelchair bus, not the able-bodied public bus.

  34. SCENARIO 3: Crowded public transit bus PERSON 1 in a wheelchair motions to PERSON 2 to give up his seat so he/she can get on the bus. PERSON 2 does not comply.

  35. SCENARIO 4: Home PERSON 1 who has a disability is on the phone with PERSON 2, the attendant services case manager. The attendant has not shown up for the scheduled shift.

  36. ACT THE SCENE Part 1: PERSON 1 uses “You do” language.

  37. ACT THE SCENE Part 2: PERSON 1 uses “I feel” language

  38. ACT THE SCENE What are the likely responses of each scenario?

  39. The impact of assertive communication: http://www.youtube.com/watch?v=mjFuyZydvhg

  40. Role Playing – Body Language Role play example: http://www.youtube.com/watch?v=hCEUDAMuNg0

  41. Body language is conveyed through signals that we send with our facial expressions, eye contact, posture and tone of voice. While less obvious than verbal language, body language is important. It gives an impression with respect to how you feel and how open you are to working with others to resolve systemic barriers.

  42. With respect to BODY LANGUAGE, consider: SPACE Is there enough space between you and the person? Do you feel comfortable? If the person is too close, consider moving back. EYE CONTACT If possible , are you looking at the person while speaking to him or her? TONE OF VOICE If possible, are you speaking audibly and clearly?

  43. SCENARIO : Employer’s office PERSON 1 with a physical disability is late for work because of the accessible transit bus being late that morning. PERSON 2 is the employer that does not understand why this happens.

  44. ACT THE SCENE Part 1: PERSON 1 uses body language that is not engaging when explaining the situation.

  45. ACT THE SCENE Part 2: PERSON 1 uses body language that is engaging.

  46. ACT THE SCENE What are the likely responses of each scenario?

  47. When interacting with someone in a more confrontational context, be aware, if you use a wheelchair, that the person talking to you may be “towering” above you. Remind yourself that this does not mean that the person is “towering” above you in terms of the points you make. Consider asking the person to sit down at eye level with you.

  48. Meeting with Decision Makers

  49. What is a decision maker? A decision maker is a person who is vested with authority and resources to help bring about change.

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