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with one powerful question

JustOneQuestion. Measure satisfaction, increase loyalty. with one powerful question. as practised by Google, Allianz , Apple, FaceBook , Brady Corporation, Experian, IBM, Sage, Intuit, Lego, Rackspace , Dell , Virgin Media, General Electric, Symantec, Maersk , eBay ... YOU?.

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with one powerful question

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  1. JustOneQuestion Measure satisfaction, increase loyalty with one powerful question as practised byGoogle, Allianz, Apple, FaceBook, Brady Corporation, Experian, IBM, Sage, Intuit, Lego, Rackspace, Dell, Virgin Media, General Electric, Symantec, Maersk, eBay ... YOU?

  2. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals Let’s agree the number one goal of all successful business? • To create more customers who recommend your company and your products

  3. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals You can achieve that goal through asking your customers just one question. • One candid question which can easily measure customer satisfaction and loyalty. Which will subsequently help you to enhance and improve your products Ask your customer this…

  4. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals “How likely is it that you will recommend (our company or product) to a colleague or friend?”

  5. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals You ask that personal question because traditional customer satisfaction surveys are not effective Fact:Traditional customer satisfaction surveys can have low response and be unreliable. • Because such surveys are mostly long and demand a lot of time and attention. • Dis-satisfied customers are also unlikely to respond, leading to sample bias • Results are often not actionable or easily understood

  6. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals It all begins by sending customers this simple personalised E-mail ...

  7. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals Email sent from JustOneQuestion

  8. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals On clicking from the E-mail, this simple survey screen is displayed ...

  9. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals 1 Question

  10. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals When respondees send their view, they see this thank you message ...(of course you can change all the copy).

  11. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals Thank you

  12. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals The response is on a scale of 0 to 10 (Where 1 is - Not at all likely and 10 is extremely likely). • 9-10These are your Advocates and will promote you every chance they get. • 7-8 They are your "Passively Satisfied" customers, but need to become 9s or 10s! • 0-6 They are the "Detractors”. Pretty unsatisfied with you and most likely to leave you for a competing product or service while often and actively saying negative things!

  13. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals To get your Loyalty Number we take the percentage of 9s and 10s and subtract the 0-6s.That is the number you need to grow

  14. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals We segment responses into these 3 core groups and supply you with the segmented data with individuals’ responses to target your follow up research

  15. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals To sum upWith JustOneQuestion all this is actioned for you. JOQ will:

  16. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals • Creates the question and attractive layout - personalised and branded. As often as is required. • Manages the E-mailing of survey URLs, each unique to targeted individuals! • Allows participants to complete the question – tick the box! • Allows you to track responses and re-mail non- respondees • Does the response analysis and categorisation to 3 key groups • Calculates your Net Advocacy Number. The ONE number you need to grow • Exports individuals’ details to groups enabling further Consultations, surveys and dialogues to be used to understand and fulfil customer needs • Records the details of the whole process so you can report and manage

  17. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals To quote Frederick F. Reichheld's Harvard Business Review Article which initiated the one question concept: "The path to sustainable, profitable growth begins with creating more promoters and fewer detractors and make the net-promoter number transparent throughout your organization. This number is the one number you need to grow. It is that simple and that profound."

  18. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals We can undertake the entire survey process or you take the software (hosted on our secure servers) and do it yourself.The process is elegant, simple, efficient and the results compelling.

  19. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals Stage 2 – Researching each group’s views and then converting them to Advocates is the name of the game.You consult and have a deeper dialogue with your customers based on their responses. You listen to views. You ask for thoughts and ideas. You empower your customers to help you improve.

  20. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals Here’s how you do that You might like to start the feedback loop with Ideas and suggestions. Look at this: www.engagespace.co.uk/ideas/html or ... in an Admin generated session on a specific topic. Just like Dell do in www.ideastorm.com

  21. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals So ... to sum up (again):Loyalty measurement and response classification + Ideas generation and discussion + consultation = serious engagement and better products ... and a better business

  22. A summary of this goal will be stated here that is clarifying and inspiring 2009 Goals Companies which embrace such tools of engagement - which let you actively listen to all your stakeholders - will have a distinct advantage over those who do not.Please contact: 0845 508 1585 ratna@helpingcircles.com or jim.sproat@helpingcircles.com

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