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Finance and Administration Division Coffee Hour February 1, 2012. Agenda. Finance and Administration Strategy - Vision, Mission and Core Values - Balanced Scorecard Objectives 2012-2013 Key Initiatives Your questions. Strategy Journey (2012-2017).

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Finance and Administration Division Coffee Hour February 1, 2012

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Finance and Administration Division

Coffee Hour

February 1, 2012


Agenda

  • Finance and Administration Strategy - Vision, Mission and Core Values - Balanced Scorecard Objectives

  • 2012-2013 Key Initiatives

  • Your questions


Strategy Journey (2012-2017)

  • Strategic Review – October 2011

  • Consultative Review –Nov/Dec/Jan2012

  • Finalize Strategy – Jan 2012

  • Coffee Hour – Feb 1, 2012

  • 2012-2013 Planning Process


Vision Statement

  • Working collaboratively, embracing new technologiesand innovative ways of operating, we will providebest-in-class service to the Carleton Community.


Mission Statement

  • We support Carleton’s academic mission ofteaching, research, and community service byproviding administrative and other support services that are effective, efficient, and timely.


Core Values

  • Service ExcellenceWe meet customer needs through professional, responsive, reliable, and courteous service.

  • Continuous ImprovementWe challenge the status quo with innovative work processes and practices.

  • Inclusive Decision MakingWe collaborate in making evidence-based, timely and effective decisions.

  • Safe, Healthy, and Sustainable EnvironmentWe foster a positive work environment.

  • Employee EngagementWe value, respect, recognize, and support our employees.

  • AccountabilityWe are accountable for what we do and how we do it.


Our Customers

  • Provide quality, responsive and helpful services

  • Understand customer needs and anticipate future requirements

  • Foster a culture of Service Excellence

  • Provide a safe and respectful campus


Stewardship of Resources

  • Provide effective stewardship of university resources

  • Manage risks that affect the university


The Way We Work

  • Utilize effective strategic and operational planning in support of the academic, research, and administrative enterprise

  • Work collaboratively

  • Continuously improve our processes and services in an efficient and effective manner


Our Employees

  • Provide a safe, healthy, respectful, and supportive work environment

  • Develop a culture of continuous learning

  • Recognize and engage employees in their work

  • Develop leadership capabilities


Key Initiatives for 2012-2013

  • Our Customers

    • Continue to support Service Excellence;

    • Continue to assess Customer Satisfaction.

  • Stewardship of Resources

  • Communicate “Not Business As Usual”;

  • Explore Solutions to Pension Funding;

  • Capital Program - Additions – Alumni Hall, INCO, Library

  • - Backfill Renovations

  • Explore Development of North Campus ( 18 acres);

  • IT Program – LMS, Mobile Apps, Cloud Email for students, Banner Document Management System;

  • Enhance Operational Sustainability Activities.


  • Key Initiatives 2012-2013

    • The Way We Work

      • Renew Emergency Management and Business Continuity Framework;

      • Support Improvement Projects, Lean, Benchmarking, Process Management;

      • Develop IT Strategic Plan;

      • Develop HR Strategic Plan;

      • Develop EH&S Strategic Plan.

    • Our Employees

      • Support Staff Learning and Development renewal;

      • Support Healthy Workplace Implementation;

      • Support Quality Journey PEP Level 2 preparation.


    Next Steps

    • Departments and units complete 2012-2013 plan (February/March 2012)

    • Budget meetings (March)

    • Board approval of both operating and ancillary budgets (April)

    • Plans are refined based on budget approval (April)

    • Plans are shared with staff (April/May)

    • Plans monitored throughout the year


    Questions

    • Questions!


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