5 Steps to Resolving Conflicts . State ProblemDefine the Scope of the ProblemBrainstorm Possible SolutionsIdentify Consequences5.Choose a Solution. Peer Mediation Process . 6 step process. 1. Agree to Mediate . State ground rules. 2. Gather Points of View . Ask each disputant (one at a time) to tell his or her point of view about the problem.