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Reimagining Student Support

School of Sociology & Social Policy FACULTY OF EDUCATION, SOCIAL SCIENCES & LAW. Reimagining Student Support. Emma Nelson Student Experience Manager, School of Sociology Social Policy Student Support Manager, Faculty of ESSL. “Student Support” in SSP.

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Reimagining Student Support

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  1. School of Sociology & Social Policy FACULTY OF EDUCATION, SOCIAL SCIENCES & LAW Reimagining Student Support Emma Nelson Student Experience Manager, School of Sociology Social Policy Student Support Manager, Faculty of ESSL

  2. “Student Support” in SSP • The Drama Triangle v The Compassion Triangle • Student Support v Student Experience • Projects & Initiatives • “Results” – Student Surveys

  3. Drama Triangle /Compassion Triangle Persecutor Rescuer Vulnerable Problem or Issue Problem or Issue Problem or Issue Victim Persistent Resource KARPMAN, S.B. (1968). KARPMAN, S.B. (2007)

  4. Student Support v Student Experience • Students’ academic needs – expert/personal tutors as ‘primary support agents’ (Bartram 2009) • Students’ “other” or pastoral needs – Student Support Officers, specialist services and products; “technical solutions” (Smith 2007) • Student Education Service staff: reception/phone/email enquiries, study abroad administration, student records, scholarship renewals. • Integrated and synthesised approach to student support is the most effective. • Blend of academic, pastoral and systematic student support.

  5. SSP Student Education & Student Experience Strategies Student Education Strategy • Continue to develop the strong existing base of research led teaching; • Further improve the student experience; • Continue to deliver excellent and inspirational student education. Student Experience Strategy: • A proactive approach rather than ‘reactive’. • Support of the student experience should cover all stages of the student life-cycle from pre admission to graduation and beyond. • Ensure all students receive tailored support from all sources within and beyond the School. • Continuation and expansion of student support innovations. • Continue to support academic staff to offer specialist academic advice and assistance. • Provide an interface for students between academic and administrative staff and specialist support services within the University.

  6. Initiatives and Projects • Introduction of Level 1 Study Skills module; • Overhaul and redesign of Induction and Welcome Back processes; • Student-led Employability projects (TESS/ADF funding) • “Employing Me, Employing You” • Placement Database – Local employers • Dissertation workshops and lectures; • New types of assessment; • The ‘F Word’ leaflets – how to use Feedback effectively; • “You Said, We Did” and “We Did, You Said” posters • Launched Industrial Placement Year; • Personal development workshops; • Marksheets – study skills leaflets; • Introduction and identification of ‘transferable skills’ into modules (problem solving; critical thinking; communication skills); • Personal Tutoring – “Academic Advisors”; • Redesign of TPG Induction process and event.

  7. You Said … We Listened

  8. Feedback Sheets & Study Skills Advice

  9. Study Skills Sheets

  10. The “F” Word

  11. “Results” – Student Surveys Overall Satisfaction: Feedback: * Integration of JH students NSS UG Prog Survey NSS UG Prog Survey

  12. “Results” – Student Surveys Personal Development: Organisation & Management: NSS UG Prog Survey PG Prog Survey

  13. References & Further Resources BARTRAM, B. (2009), Student Support in Higher Education: Understandings, Implications and Challenges. Higher Education Quarterly [online], 63: 308–314. [Accessed: 8 June 2010].  Available from: http://0-www3.interscience.wiley.com.wam.leeds.ac.uk/ KARPMAN, S.B. (1968). Fairy Tales and Script Drama Analysis. Transactional Analysis Bulletin [online]. 7(26). [Accessed: 11 May 2012]. 39-43. Available from: http://www.karpmandramatriangle.com/pdf/DramaTriangle.pdf KARPMAN, S.B. (2007). The New Drama Triangles [online]. . International Transactional Conference, 11 August 2007, San Francisco .[Accessed: 11 May 2012]. Available from: http://www.karpmandramatriangle.com/pdf/redecision.pdf NATIONAL UNION OF STUDENTS. (2012). Student Experience Research 2012 Parts 1-4 [on-line]. [Accessed: November 2012]. Available from: http://www.qaa.ac.uk/Publications/InformationAndGuidance/Pages/default.aspx SCHOOL OF SOCIOLOGY & SOCIAL POLICY. (2012). Action Plan in Response to Feedback on the Student Experience: Session 2012:13 [online]. Available from: http://www.lts.leeds.ac.uk/respondingtoyourfeedback/wp-content/uploads/2013/01/Action-Plan-Sociology-and-Social-Policy-2012.pdf SMITH, R. (2007). An Overview of Research on Student Support: Helping Students to Achieve or Achieving Institutional Targets. Nurture or Denature? Teaching in Higher Education.12(5–6): 683–695. [Accessed 8 June 2010] Available from: http://www.tandfonline.com/doi/abs/10.1080/13562510701596240

  14. Contact Information • Emma Nelson • Student Experience Manager, School of Sociology Social Policy • Student Support Manager, Faculty of ESSL • Email: e.nelson@leeds.ac.uk • Ext: 34416

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