Volunteer, Work & Learn

1. Volunteer, Work & Learn Volunteering Product Training 2011/2012 This section covers Volunteer products Global Land Product 05/10/2011

2. Volunteering Fast facts, brochure layout & suppliers What you need to know about our volunteering products

3. Current and new changes A global overview for all markets What’s changed in the last twelve months Brochure expansion to include new categories 98% of projects have guaranteed departures 60% of projects have <14 days durations A heap of more product added to fill previous gaps

4. Travel with Purpose & Responsible Travel

5. Why pay to volunteer? How you can convince customers to volunteer Take the time to read trip reports & blogs from our staff who’ve experienced it Keeping you safe wherever you are in the world 24/7 support from volunteer partners Some projects offer meal inclusions Donations to the project is included in the price you pay Your time and money invested will make a sustainable difference The projects need material, equipment, personnel & training

6. Fast Facts: Volunteering 2nd edition volunteering brochure What do we need to know? 90 projects world wide 136,000 copies for 2012 33 countries spanning 5 continents 24/7 local support Volunteer or Voluntour option Different type of accommodation Bookable in STAy, Sherpa & B2Bs Different types of projects 20 – 25% commission Internship options Duration 4 days – 6 months 17 suppliers

7. Volunteering is all about making a greater commitment towards the project you are visiting. By volunteering you are making a positive difference to the lives of others on a much more intimate level, through donating your time, energy and experience. All of our projects have the central goal of helping local people achieve a sustainable way of life in an environmentally sensitive manner, as well as assisting conservation and community programs worldwide. No specific skills are normally required, just a desire to lend a hand, and learn more about what life is like in communities around the world. Voluntours are a way to learn about the people and place you are visiting on a much deeper level than a normal adventure tour. It is a way to give back to the community you are visiting, to lend a helping hand to someone in need, to work towards a cause you believe in, or simply to find a way to make a positive impact through your travels. Our Voluntours provide opportunities for travellers to engage in community projects that are working on health, education, conservation and small business opportunities around the world.

8. Types of volunteering WORK WITH CHILDREN Inspire the newest generation to break the cycle of poverty. Your work will provide them with basic skills, and create an environment in which they can reach their full potential. WORK WITH COMMUNITIES Spend time with a broad cross-section of the local community. Your work will improve quality of life and ensure community sustainability in some of the worlds most remote areas. WORK IN CONSERVATION Protect some of the world’s most fragile environments. By preserving these ecosystems, you’ll contribute to the project’s long term sustainability, and help re-educate the community. WORK WITH ANIMALS Contribute to the protection of endangered species. In their desperate fight for survival, you’ll develop an understanding of their conditions and work to protect them.

9. Types of volunteering BUILDING FOR COMMUNITIES Many hands make not only lighter work but lighter hearts. You don’t need any specific DIY or building skills to do it; you just need the heart to help construct a roof over someone’s head. DO IT ALL Combine conservation, animals, children, community construction, and development; and you will have contributed in the most extraordinary way.

10. Fairly self explanatory – duration of project Lead in price based on illustrated duration. Don’t forget to check out the Inclusions Box for ‘Extra Weeks’ Type of trip – Volunteer/Voluntour An brief overview of the programme and what to expect Work logo illustrates what type of work is involved Understand the bigger picture… Some of the best bits! Project unique selling points Upselling couldn’t be easier with ‘Extend Your Stay’ options included on most pages The nitty gritty. Be familiar with the detail before booking Trip code – important! Generally 2 codes: 1 for the main project and 1 for extend your stay See this Planeterra symbol? Project is bookable in Sherpa

11. How do I know where its bookable? Identifying trip codes Booked in STAystudent, Sherpa or Vodkatrain B2B website Any trip code starting with ‘GA’ is bookable in Sherpa as it’s a GAP Adventures product Look for the ‘PLANETERRA’ logo to the brochure layout to make it easier to identify Any trip code starting with ‘STA’ is bookable in STAystudent There is only one volunteer product booked outside of STAy and Sherpa and that’s the ‘Trans Mongolian Railway & Nomads’ through Vodkatrain B2B site trip code ‘ME’

12. Ambassador Program & Training Training, Stories, Communication All staff stories available on the Intranet

13. How has it changed you? Connect KNOWLEDGE Appreciation Incredible Giving PERSONAL OPPORTUNITY Inspirational Amazing Understanding EYE-OPENER

14. Kenya Teaching & Safari “Any fears I had evaporated as one girl took my arm and despite language barriers showed me around her world.” - Helen Lester, STA Travel Brighton United Kingdom Volunteer, Work & Learn Brochure Training

15. Project Brazil “He opened our eyes to the Favelan reality and bridged the gap for our language and culture barrier.” –Courtney Drake, STA Travel Pacific Beach U.S.A Volunteer, Work & Learn Brochure Training

16. Thai Elephant Conservation “There are many people at the project that were all very inspiring and all doing their bit to make a difference.” – Rebecca Noble, STA Travel Queen St New Zealand Volunteer, Work & Learn Brochure Training

17. Island Conservation in Southern Thailand Jennifer Lehmann, STA Travel Germany

18. Teaching in Zanzibar Anita Veness, STA Travel Australia

19. Sea Turtle Conservation Costa Rica Kim Steinly, STA Travel U.S.A

20. Teach Life Skills in Antigua Becky Davis, STA Travel U.S.A

21. Teach Children in Cambodia Patricia Seel, STA Travel Austria

22. Build a future for Indian Youth Mylene De Vincenzo, STA Travel Switzerland

23. Project China Pandas Global FAM Trip June 2011

24. Supplier 1 of 17: Planeterra (GAP Adventures) • Who: Planeterra was founded in 2003 as a non-for-profit organisation based in Toronto, Canada as a part of GAP Adventures supporting social and environmental needs of people • Number of projects in brochure: 38 • Book in: Sherpa • Commission: 24% • Products: • Island Conservation in Southern Thailand 20. Teach Children Mozambique • Thailand Volunteer & Hilltribe Trek 21. Teach Children in Kenya • Thai Elephant Conservation 22. Project Kenya & Safari • Vietnam Animal Rescue 23. Teach Children in Zanzibar • Teaching English in Central Vietnam 24. Project Kenya Safari • Teach English in Halong Bay 25. Project Cuzco kids • Explore Cambodia and Laos Volunteer 26. Project Peru Amazon • Teach Children in Cambodia 27. Galapagos Island Farming • Project China Pandas 28. Galapagos Island Conservation • Build a future for Indian youth 29. Whale Conservation Ecuador • Teach children in South Africa 30. Ecuadorian Coastal Farming • Zambia Community & Safari 31. Teaching English in Argentina • Zambia Lion Research 32. Organic farming in Argentina • Zambia Medical Project 33. Learn Spanish & Volunteer kids • Project Brazil 34. Learn Spanish Volunteer Costa Rica • Caribbean Sea Turtle Costa Rica 35. Children’s Art & Culture Workshop • Wildlife Rescue in Costa Rica 36. Teach life skills Antigua • Project Costa Rica 37. Learn volunteer in Nicaragua • Surf and teach English Costa Rica 38. Learn & volunteer in Panama

25. Supplier 2 of 17: Global Vision International (GVI) • Who: GVI was founded in 1998 supporting international charities, non-profits through volunteering opportunities, internship programs, training and direct funding. • Number of projects in brochure: 25 • Book in: STAy • Commission: 20% • Products: • Volunteer with Children in Ao Luk • Volunteer with novice buddhist monks 16. Jaguar & Puma Research Project • Teach children in Laos 17. Mexico Marine Conservation • Volunteer and teach english in China 18. Community Building Nicaragua • Volunteer with disadvantage children in Kerala 19. Outback & Marine Conservation • Trek to Mt Everest base camp & volunteer 20. Volunteer with turtles in Vanuatu • Wildlife Conservation Programme South Africa 21. Teach Children in Fiji • Work with elephants in Namibia 22. Fiji Marine Conservation • Marine Conservation Seychelles 23. Fiji Island Conservation • Kenya Community Conservation 24. Fiji Community Building Project • Wildlife conservation with Kenya’s Maasai 25. Work with turtles in Greece • Peru Community Building Project • Ecuadorian Amazon Rainforest Expedition • Guatemala Building Project • Teach Children in Mayan communities

26. Supplier 3 of 17: Camps International • Who: Camps International operate a permanent network of international volunteer camps in the heart of rural communities and wildlife conservation areas in Kenya, Tanzania, Borneo, Cambodia and Ecuador. • Number of projects in brochure: 5 • Book in: STAy • Commission: 20% • Products: • Camp Kenya • Camp Tanzania • Camp Cambodia • Camp Borneo • Camp Ecuador

27. Supplier 4 of 17: Educational Travel Centre (ETC) • Who: Established in 1976, ETC offers experiences of more than 30 years as an inbound tour operator. With four offices in Bangkok staffed by highly trained travel professionals our aim is to provide holiday arrangements to meet each client’s specific requirements at the most competitive prices, whether it is a budget tour or first class, while maintaining the highest standards. • Number of projects in brochure: 2 • Book in: STAy • Commission: 20% • Products: • Meaningful Thailand Experience (currently off sale due to floods in September 2011) • Hill tribe helping hands adventure

28. Supplier 5 of 17: The Great Projects • Who: The Great Projects aims to promote the importance of setting standards in endangered animal welfare and conservation in the tourism sector. • Number of projects in brochure: 4 • Book in: STAy • Commission: 20% • Products: • Experience Borneo and conserve orang-utans • Work with endangered Orang-utans • Build a future for orang-utans in West Kalimantan • The Great Gorilla Project Uganda

29. Supplier 6 of 17: Book Bus • Who: The Book Bus Foundation was founded in 2007 by Tom Maschler with the aim of spreading literacy and the joy of reading to children in Zambia. The Book Bus now operates in Malawi and Ecuador as well as Zambia and the people and connections that we have made along the way have swelled the Book Foundation into a dynamic and international organisation. • Number of projects in brochure: 1 • Book in: STAy • Commission: 20% • Products: • Volunteer as a story teller in Malawi

30. Supplier 7 of 17: Volunteer Africa 32 • Who: Volunteer Africa 32° South (VA32) is a volunteer organisation based in Chintsa on the stunning Wild Coast of South Africa. VA32 volunteer programs address education, social and conservation issues in the wider Chintsa area. Operating for 5 years, Volunteer Africa has seen 1000+ volunteers take part in our life changing volunteer experiences. This project is accredited with the Fair Trade in Tourism South Africa (FTTSA) mark • Number of projects in brochure: 1 • Book in: STAy • Commission: 20% • Products: • Wild Coast Schools Project

31. Supplier 8 of 17: Marine Dynamics • Who: Marine Dynamics is a Shark Cage Diving company based in Kleinbaai, a small harbour town, part of Gansbaai in the Western Cape of South Africa. This area is known as the best place in the world to see Great White Sharks in their natural habitat. • Sister company Dyer Island Cruises a boat based Eco-Marine Tourism Company, allowing visitors an unforgettable experience to see whales, dolphins, seals, penguins and sharks, as well as many species of rare pelagic birds that reside close to the shore. • These two companies allow volunteers access to a diverse area of learning, and a holistic insight into the challenges of ocean conservation at the tip of Africa. • Number of projects in brochure: 2 • Book in: STAy • Commission: 20% • Products: • Great White Sharks Volunteering • Whale & Marine Wildlife Project

32. Supplier 9 of 17: Kingdom of the White Lion • Who: The Kingdom of the White Lion although primarily set up for the filming of the feature film Kevin produced called “White Lion-Home is a journey”. The park is home to lion including the rare white lion, both brown and spotted hyena, black leopard, jaguar and a variety of antelope species including blue wildebeest, giraffe, impala, blesbok and nyala. • Number of projects in brochure: 1 • Book in: STAy • Commission: 25% • Products: • Kingdom of the White Lion Experience

33. Supplier 10 of 17: Shamwari Game Reserve • Who: Conservation has always been a priority for Shamwari Game Reserve. In many aspects Shamwari has been the pioneer in the Eastern Cape eco tourism resurgence and in order to ensure responsible wildlife management the Shamwari Wildlife Department was created in 1996. • Number of projects in brochure: 1 • Book in: STAy • Commission: 20% • Products: • Shamwari Conservation Experience

34. Supplier 11 of 17: You2Africa (Y2A) • Who: You2Africa is an African web based company that promotes sensitive, meaningful and well priced African Volunteer Projects. You2Africa is a specialist in Africa volunteer projects focusing on sourcing volunteers from the international market those who don't just want to sightsee in Africa but who want to have a worthwhile experience and participate in community development projects and travel work in Africa whilst visiting our beautiful continent. • Number of projects in brochure: 1 • Book in: STAy • Commission: 20% • Products: • Helps for orphan children in Cape Town

35. Supplier 12 of 17: Indian Network for Development Exchange (IDEX) • Who: Indian Network for Development Exchange (IDEX) designs and locally supports volunteer and travel programs in India that are educational, culturally immersive, and beneficial to the social development of local communities in need. • Number of projects in brochure: 3 • Book in: STAy • Commission: 20% • Products: • Himalayan Adventure & Volunteer • Goa Beach & Volunteer • Experience Exotic Rajasthan

36. Supplier 13 of 17: Conservation Volunteer Australia (CVA) • Who: Conservation Volunteers has partnered with individuals, businesses and governments in the conservation of our unique environment since 1982. In that time we have welcomed hundreds of thousands of volunteers from around Australia and across the world and supported their participation in a diversity of important projects to protect and enhance our environment. • Number of projects in brochure: 3 • Book in: STAy • Commission: 20% • Products: • Conservation in Australia or NZ • Penguin Protection & Coastal Conservation • Arnhem Land Marine Debris Project

37. Supplier 14 of 17: Magic Traveller Network • Who: From a small operation in the early days Magic has since grown into one of NZ’s most well known, award winning, tourism companies. Magic’s focus is still to provide a unique NZ experience and share everything the country has to offer with backpackers from all over the world. Magic Travellers Network now takes it’s passengers to all corners of New Zealand and provides them with unlimited opportunities to push their limits and have the experience of a lifetime – whatever that may be. • Number of projects in brochure: 1 • Book in: STAy • Commission: 20% • Products: • Kiwi Encounter Conservation Project

38. Supplier 15 of 17: Kiwi Experience • Who: Kiwi Experience have teamed up with Conservation Volunteer to help support Punakaiki Reforestation project in New Zealand. Kiwi Experience has a fantastic adventure travel network starting in 1988 from humble beginnings with three friends. The bus passes too have been refined over time to ensure we continue to cover all the best parts of the country – the must see NZ icons, the unique hidden experiences off the tourist trail, and immersing travellers in New Zealand culture rather than having them watch it in a show. • Number of projects in brochure: 1 • Book in: STAy • Commission: 20% • Products: • Punakaiki Reforestation Project

39. Supplier 16 of 17: Nomads • Who: Nomads Travel was formed to manage the wholesale travel business and to develop the Nomads Adventure Card. Nomads have team up with several local operators to develop a voluntour. Making a difference at Whakarewarewa living thermal village in Rotorua gives you an opportunity to participate in a volunteer program involving communities, cultural and conservation development. • Number of projects in brochure: 1 • Book in: STAy • Commission: 20% • Products: • Maori Cultural Volunteer Programme

40. Supplier 17 of 17: Vodkatrain • Who: Vodkatrain takes the traditional ideas of group travel (regimented meal times, enforced sightseeing and following strange people holding umbrellas aloft) and gives them a hearty kick up the backside This is the first year where Vodkatrain has developed a special voluntour that includes volunteering opportunity in Mongolia at the Terelj National Park Conservation Project.  • Number of projects in brochure: 1 • Book in: Vodkatrain B2B website (Name: Project Vodkatrain) • Commission: 20% • Products: • Transmongolian Railway & Nomads

41. How to book in STAy 1. Refer to STAy Product Information Pages – for specific departure dates, restrictions and duration details

42. 2.Availability Search - enter search criteria: All Accommodations for accommodated product, (and if you know what specific category the product is classed as, refine the search even further by selecting Volunteering, Packages, Tour & Cruises etc) or All Items for non-accommodated product (again if you know what specific category the product is classed as, refine the search by selecting for example - Learn To, Others). Enter departure date, # nights, # pax and country/region (or you can skip right to the city code).

43. By clicking search at this point you will receive a list of all accommodated product in the desired city for the selected number of nights. If you would rather search specifically for a product, rather than sifting through a list of all product in that destination then double click on the ‘Accommodation Name’ field. A pop up window will appear. Enter the exact product name details and click on ‘Search’ If exact details are entered correctly, you should receive one result. Select the product by clicking on the blue hyperlinked product name

44. You will be taken back to the Availability Search page and the Accommodation name field will be correctly populated. You can choose to also include the city code, but as a particular supplier has been selected it is not mandatory that a city be selected too 3. Click on Search

45. 4. Search Results - click on the hyperlinked product name

46. 5. Room Details – various information tabs will appear. Ensure you read through each carefully as terms & conditions/cancellation policies are not to be taken lightly. Enter # of “rooms” and tick that acceptance of all errata and terms and conditions have been read

47. If you have been advised from the STAy Product Pages to add any additional pax details during booking process, click on ‘Add Special Requests’ A pop up window will appear and you should select Message To Supplier and add any details in the text box Click on ‘Update’ and then ‘Proceed’

48. 6. Item Set Detail Results – skip additional services by clicking on ‘Skip’

49. 7. New Overview - click on Book to add passenger details

50. 8. Additional Details – populate all fields and click on ‘Proceed