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Customers are in our DNA Perry Price 20 th March 2013

Customers are in our DNA Perry Price 20 th March 2013. Argos Stores – 737 Number of Colleagues – 23,000 Argos annual turnover - £3.6 Billion Argos has a 75% penetration into the UK customer base 90% of the UK population live within 10 miles of an Argos Store. Pre Tax Profit

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Customers are in our DNA Perry Price 20 th March 2013

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  1. Customers are in our DNA Perry Price 20th March 2013

  2. Argos Stores – 737 Number of Colleagues – 23,000 Argos annual turnover - £3.6 Billion Argos has a 75% penetration into the UK customer base 90% of the UK population live within 10 miles of an Argos Store Pre Tax Profit 2008 - £376M 2012 - £90M

  3. What I heard What I read What I felt in stores

  4. October 2012 Present Defined what customer led means to Argos stores

  5. Education of Leadership team October 2012 Present Defined what customer led means to Argos stores

  6. Education of Leadership team October 2012 Present Customer diagnosis and review Defined what customer led means to Argos stores

  7. Education of Leadership team October 2012 Present Stores customer plan Customer diagnosis and review Defined what customer led means to Argos stores

  8. Goal 2 Goal3 Goal 1 Goal 4 Customer DNA To provide our customers in-store with the products they want when they want them An operating model that embodies all of our customer design principles Engaged and empowered colleagues who put the customer first Stores will help customers to shop how they want to Continually engaging with our customers ONE Store Operations Plan Existing Store Operations Projects and BAU People Transformation

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