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NG9-1-1, An Operations Perspective Briefing of the Third Annual 9-1-1 Summit, Boulder, Colorado – September 11, 2008. Miranda Peters VP Operations VIXXI Solutions, Inc. Agenda. Where does VIXXI Solutions, Inc. fit inside the NG 9-1-1 landscape?

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Miranda Peters VP Operations VIXXI Solutions, Inc.

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Miranda peters vp operations vixxi solutions inc

NG9-1-1, An Operations PerspectiveBriefing of the Third Annual 9-1-1 Summit, Boulder, Colorado – September 11, 2008

Miranda Peters

VP Operations

VIXXI Solutions, Inc.


Agenda

Agenda

  • Where does VIXXI Solutions, Inc. fit inside the NG 9-1-1 landscape?

  • What NG 9-1-1 platforms are working in production today?

  • What benefits has NG 9-1-1 shown , to date?

  • What pitfalls has VIXXI Solutions come across in deployment of NG 9-1-1?

  • What is next?

  • Note: The term “IP,” as used in this presentation, represents a communications protocol (coding scheme, if you will) rather than any particular network facilities or network facilities provider. IP as a protocol can be used over the public or private network facilities of your choice.


Where does vixxi solutions inc fit inside this landscape related background

Where does VIXXI Solutions, Inc. fit inside this landscape? Related Background

  • 1988 – Public Safety Associates, Inc was formed to design, bid, evaluate, and install over 300 PSAP’s in the U.S. and Mexico.

  • 1992 – Developed the 1st Rural Address program for MSAG creation, integrating GPS technology.

  • 1993 – Developed 1st nationwide PSAP dB in partnership with NENA.

  • 1994 – Developed 1st geocoded version of PSAP boundaries nationwide.

  • 1995 – Developed 1st telematics programs for roadside assistance

  • 1999 – Developed 1st server based PSAP routing system for deaf relay providers.

  • 2000 – Developed 1st Phase 1 wireless PSAP routing system

  • 2002 – Changed corporate name to Spatial Data, Inc.

  • 2005 – Created VIXXI Solutions Inc., a separate company, with the sole purpose of managing 911/E911 calls for digital voice providers in the U.S., Canada, Mexico and Puerto Rico.

  • 2006 – Delivered the 1st Phase 2 wireless PSAP routing system. Member, NENA NG9-1-1 Joint Transition Planning Committee

  • 2007 – VIXXI acquires assets of Spatial Data achieving nationwide coverage


Where does vixxi solutions inc fit inside this landscape

Where does VIXXI Solutions, Inc. fit inside this landscape?

Retail Offers:

VIXXI-Link℠ and VIXXI-PBX℠

Bundled I2 services for phone providers that need the whole E9-1-1 package in new markets. It includes a web portal for end user registration; total ALI management with MSAG validation and ERDB functions; and emergency call routing.

VIXXI-PSAP℠

A hosted ASP service providing a customized, geocoded static ALI database, MSAG, or address look up service, which may or may not be tied to a particular subscriber’s phone number. It can be used as the Master Address Guide database that is owned and operated by the PSAP, or, as a “virtual” ALI database by commercial clients who need to query the same type of information for their subscribers across multiple PSAP jurisdictions .

VIXXI-Geospatial Routers

A new-generation selective router family, the Geospatial Routers bridge the gap between the conventional PSTN and the latest technology VoIP/VoIM networks ,for both Carriers and PSAPs.


What ng 9 1 1 platforms are working at vixxi solutions today

What NG 9-1-1 platforms are working at VIXXI Solutions, today?

VIXXI Solutions is fully I2 deployed and I3 ready.

For clients who are transitioning their CPE and services to the NG 9-1-1 platforms from legacy platforms, we also provide legacy compatible gateways and workarounds .

VIXXI Solutions recognizes the value of opportunities such as this in which we can share our experience and knowledge with others.

“A key factor in the success of any communications system depends upon the number of end users who are able to access it, and, to take advantage of it’s best features. With this in mind, VIXXI Solutions is committed to supporting the Colorado PSAP NG 9-1-1 rollout efforts in order to add Colorado’s name to the NG9-1-1 ‘FINISHED’ roster.”

Please call me to engage VIXXI Solutions, Inc. in any future planning meetings or speaking engagements where our experience may make a difference to your deployment teams.

Stefanie Linnemann, Director-Marketing (800) 874-9828/ [email protected]

VIXXI Solutions, Inc. , 7400 East Crestline Circle, Ste. 110, Greenwood Village, CO 80111


Next generation legacy working at vixxi solutions voice connections

Next Generation & Legacy Working at VIXXI SolutionsVoice Connections

30 min

6-8 Weeks per route

IP Gateway


Next generation legacy interfaces at vixxi solutions ali lis connections

Next Generation & Legacy Interfaces at VIXXI SolutionsALI/LIS Connections

1-3 day delays

KERMIT

30 Min Setup/ then AUTO


Miranda peters vp operations vixxi solutions inc

Next Generation & Legacy Interfaces at VIXXI SolutionsJurisdictional Boundaries – We convert MSAG to Geospatial files

30 min


Past future working on the same platform call handling

Past & Future Working on the Same PlatformCall Handling

30 min


Advantages observed

Advantages Observed

  • PSAPs will answer the next generation of mobile wireless and nomadic VoIP callers by using NG9-1-1.

  • E9-1-1 is not dependent upon North American Numbering Plan (NANP) resources and Rate Center Number resources; rather, IP addresses, alias locations, and names (IPV6) can all be routed, reducing misroutes and call transfers.

    • Translation: Phones from New York who are calling in your jurisdiction will ring your PSAP, with the correct address or longitude-latitude in your jurisdiction. By the same token, callers with Boulder phone numbers ringing 9-1-1 in New York will reach New York Metro, with the correct address for their NY Metro ESN location. To serve callers, Location matters, not telephone#.

  • PSAP jurisdictions can be covered fully and accurately using shape files

    -Parks, Lakes, RR, PBX stations, highways, and monuments will all be covered using shape files.

  • PSAPs can control and move their traffic quickly and efficiently

    • Backup routes can be expanded regionally or nationally if necessary

    • Next Gen callers become “normal” traffic, rather than problem situations


Pitfalls false assumptions

Pitfalls & False Assumptions

  • NG 9-1-1 is an “all or nothing” experience. (F)

  • I have to use the public internet, which is notoriously unreliable and not secure. (F)

  • I have to give up my Professional Services E9-1-1 Administrator or Network Provider to move to Next Generation 9-1-1. (F)

  • I will no longer be able to control my traffic, as spammers will hit me with denial-of-service attacks, at all hours. (F)

  • I may have to transfer a citizen from my jurisdiction to the NY Metro PSAP because they forgot to register their temporary location on their “soft phone” to their New York hotel before calling 9-1-1. (T)


What is just over the horizon

What is just over the Horizon?

  • Start by creating your shape files: talk to VIXXI Sales ….talk to your peers…..

    Robert Learthers, ENP

    Program Manager

    McLennan County 9-1-1

    4525 W Lake Shore Dr

    Waco, Tx 76710

    254) 776-8911

    Donna Peña, PMP, ENP

    Telecommunications Engineer,

    CA VoIP E911 Deployment Mgr.

    California 9-1-1 Office - Program Development Section

    601 Sequoia Pacific Blvd

    Sacramento, CA 95814

    E-mail:  [email protected]

    Phone:  916-657-6116

    Fax:  916-657-9882

    Web: www.td.dgs.ca.gov/Services/911

    http://www.documents.dgs.ca.gov/td/911/CAVoIPE9-1-1shapefilerecommendations.pdf

  • Work with your IP transport professionals to acquire secure IP networking capability and with your CPE providers


Thank you

Thank You

Please come visit VIXXI Solutions, Inc. at either of our corporate offices:

4545 Fuller Drive, Suite 250, Irving, Texas 75038

7400 East Crestline Circle, Ste. 110, Greenwood Village, CO 80111

Stefanie Linnemann, Director-Marketing (800) 874-9828/ [email protected]

VIXXI Solutions, Inc. , 7400 East Crestline Circle, Ste. 110, Greenwood Village, CO 80111


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