People Centric Approaches to KM
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Infotoday 2001 New York May 2001 Stephen Abram VP, Corporate Development Micromedia, IHS Canada, IHS Solutions PowerPoint PPT Presentation

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People Centric Approaches to KM. Infotoday 2001 New York May 2001 Stephen Abram VP, Corporate Development Micromedia, IHS Canada, IHS Solutions. Demographics Continuous Learning The ecology is there now. Why re-focus on people?. A particular problem for the public sector. Retire & Hire.

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Infotoday 2001 New York May 2001 Stephen Abram VP, Corporate Development Micromedia, IHS Canada, IHS Solutions

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People Centric Approaches to KM

Infotoday 2001

New York

May 2001

Stephen Abram

VP, Corporate Development

Micromedia, IHS Canada, IHS Solutions


Continuous Learning

The ecology is there now

Why re-focus on people?

A particular problem for the public sector

Retire & Hire

Web Stress and Competency Strain

The Golden Age


Recession & Public Sector Cutbacks




A particular problem for the public sector


Mourned Past





Significant Discontinuity

Fugeddaboudit & Gedoverit


We’ve seen this before

  • Tele-education

  • PBS

  • University of Toronto at Scarborough

Knowledge Transfer Processes



Water cooler,



Write a




Contribute to

a repository


Form opinion

of a report





What’s important here?

  • People will need to learn - quickly

  • People will not be collocated and need learning at the point of need

  • Processes will need to adapt

  • Stuff will need to be invented

  • Innovations will need to occur

  • Knowledge, tacit, explicit and cultural - will need to be transferred - not just information

Knowing leads to . . .









Transformational Librarianship


Your Partners

  • Product Information

  • Services Information

  • Marketing Collateral

  • Sales Tools

  • Promotions



Your Employees

Your Prospects


Knowledge Management

  • Corporate Information

  • Policies and Procedures

  • Project Information

  • Product / Services Information

  • Product Information

  • Services Information

  • Industry Information

  • Account Information


  • Product Information

  • Services Information

  • Customer Care

  • Account Information

Your Clients

Content Driven E-Business

Your Enterprise Content &

Web Applications

Managing the Content that Fuels your E-business

nCompass Web Content Management

In 1999, more than 70 million people world-wide received some form of education on the Internet

Over the next several years, training for virtually every professional job will be available over the Internet

In 2000, corporate America is forecasted to spend $356 million on e-learning infrastructure software

By 2003, the corporate e-learning market is expected to triple when 60% of U.S. corporations will have deployed a learning management system

What Is E-Learning?

The e-learning market encompasses education provided by the Internet:

Public policy developments in jurisdictions across North America and abroad are making massive investments in e-learning materials and markets

Entire nations (like Norway and Taiwan), states and provinces (like Florida and Ontario), and education systems are reallocating learning investments into e-learning

Total E-Learning Market Potential

The business sector is not the only market investing in e-learning:

“Education on the Internet is going to be so big, it’s going to make e-mail usage look like a rounding error.”

–John Chambers

World-wide education expenditures are roughly $2 trillion:

$780 billion in North America

$66 billion in business education

On-line training will reach $11.6 billion by 2003

In 1999, e-learning accounted for only $500 million in revenues out of the $96 billion for profit education market in the United States

Of the $66 billion U.S. corporate training market:

75% of spending is on IT skills

25 % of spending is on “business skills”

Corporate E-Learning Market Potential

The corporate e-learning market represents one of the most explosive Internet spaces:

U.S. Corporate E-Learning Revenue by Content Area

1998–2003 (U.S. $Millions)

Corporate E-Learning Market Potential (cont.)

While the IT training market will continue to prosper, business skills or “soft skills” e-learning will account for more than 50% of the U.S. market by 2003:

Improved speed and effectiveness of the training process

Ensured compliance with relevant industry education standards

Heightened efficiency of supply chains through better product/service knowledge

Improved communication among and retention of employees during the business transformation process

The Benefits of Corporate E-Learning

The corporate marketplace is rapidly adopting e-learning technologies because of the multitude of benefits it provides:

The Pillars of E-Learning

For e-learning to achieve a massive scale, five variables must be offered by the provider:

1.Renewal of high quality and broad content

2.Multiple levels of accessibility

3.Interactivity between teacher and learner

4.Instant switching between individual and collaborative learning

5.Validating learning with marketplace currency

Why is this important to this session?

  • People will need to learn - quickly

  • People will not be in the same place and learning as needed

  • Stuff will need to be invented

  • Innovations will need to occur

  • Knowledge, tacit, explicit and cultural - will need to be transferred - not just information

What do collaboratories do?

  • This goes beyond chat rooms and videoconferences

  • Communities of interest

  • Communities of practice

  • e-Neighbourhoods

  • Distance education

  • Rich communication

  • Employee management

A few small, simple feature rich apps

  • Brainshark


  • Presenter


  • DoTell


A few small, simple feature rich apps

  • Brainshark


  • The E-Commerce Kaleidoscope: Emerging Opportunities for Libraries


Distance education




Homework helpers

Virtual universities and their curricula

Application training and certification

Employee communication

Board meetings



Product updates and introductions



Research team collaboration

Customer briefings

Product rollout training

Community building

Donor communication and fundraising

What can Collaboratories do?

Shared web browsing

PowerPoint presentations

Application sharing

Content sharing

Desktop sharing

Streaming audio / video

Shared whiteboard collaboration

Real time polling

Rich transcripts

Multiple presenter support

Dynamic session control and remote participation

One-to-one, one-to-many and many-to-many

Recording and playback

Question management

Program templates

Management reporting

eCommerce support

What kinds of features do they offer?

Who is in this space?

  • Astound Conference Center -

  • Centra Symposium -

  • Evoke Communications (formerly Contigo i2i Internet Conferencing System) -

  • Devlin Decision Room -

  • Akamai Netpodium -

  • Microsoft Windows NetMeeting -

Who is in this space?

  • PlaceWare Web Conferencing -

  • SneakerLabs iMeet -

  • Visitalk -

  • WebEx -

  • Cisco Customer Contact Solutions (formerly WebLine) -

  • WebSentric -

  • White Pine Software - CUSeeMe -

Who are the early adopters?

  • Hewlett-Packard: customer information sharing

  • Fidelity Investments: information delivery

  • Lands' End: shopping

  • personalized shopping

  • Trimark Investment Management: interaction with financial advisors and analysts

  • sales meetings

  • MCI WorldCom: product demonstrations

  • APAC Customer Services: customer care and sales

  • Precision Response Corporation: customer care

  • VSI Holdings: call center and marketing

  • Prudential: training

  • Synet Service Corporation: marketing

Who are the early adopters?

  • Synet Service Corporation: marketing

  • Financial Relations Board: investor/client relations

  • Sterling Commerce: seminars

  • Ernst & Young: training mobile workforces

  • The Capital Connection: 4-day conference

  • Telescan: investor relations

  • @ctivate: broadcasting direct to clients

  • Visio: broadcasting to Web developers

  • Novell: preferred customer and premium reseller broadcasts

  • Symantec: customer communication

Who are the early adopters?

  • Great Plains: virtual training seminars

  • @Home: live training seminars

  • Charles Schwab: client information and analysis

  • Ingram Micro: training and new product information

  • Merrimac: online learning, testing, and certification

  • Honeywell: training, product development, customer presentations, and other internal strategic functions

  • GTE: investor relations

  • PBS Online: educating adult learners

  • Sun Microsystems: expert communication

  • Cisco Systems: sales training

Learning more . . .

  • PC Magazine Site:

    • “Real-Time Web Presentations”

    • “Presentations Over the Web”

    • December 17, 1999

    • “Hosted Presentations: E-Meetings of the Mind”

    • “Hosted Presentations: Collaboration Leap”

    • Aug. 30, 1999

  • Fortune Magazine Special Section


    • Feb 7, 2000 Conference & Collaboration -

Learning more . . .

  • KM & eLearning Special Links


  • Fortune Magazine Special Section


    • Special Section on eLearning

Call me anytime . . .

Stephen Abram

Vice President, Corporate Development

IHS Canada, IHS Solutions, Micromedia

Toronto, Ottawa, Denver, New York

1-800-387-2689 ext. 2594

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