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2011. Baldrige Performance Excellence Program. The Path to Excellence and Some Path-Building Tools. Baldrige Performance Excellence Program | www.nist.gov/baldrige. Baldrige Framework. Better employee relations Higher productivity Greater customer loyalty Increased market share

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The Path to Excellence and Some Path-Building Tools

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2011

Baldrige Performance Excellence Program

The Path to Excellence and Some Path-Building Tools

Baldrige Performance Excellence Program | www.nist.gov/baldrige


Baldrige Framework

  • Better employee relations

  • Higher productivity

  • Greater customer loyalty

  • Increased market share

  • Improved profitability


Benefits of Using Baldrige

  • “I cannot think of a better way to verify the sustainability of a business model than using the [Baldrige] process to confirm that your founding business principles continue to be the foundation upon which you grow. ... Since 1999, Sunny Fresh Foods has experienced rapid growth: three plants have grown to five, 380 stakeholders have grown to 620, revenue has doubled, and Sunny Fresh has become a net exporter of talent to its parent company, Cargill, Inc.” —Michael Luker, (former) president, Cargill Kitchen Solutions (formerly Sunny Fresh Foods, Inc.), 1999 and 2005 Baldrige Award recipient


Six Sigma

Reduce variation and lower defect rates

< 3.4 defects/million opportunities


Six Sigma

Methodologies

DMAIC

Define, measure, analyze, improve, and control

DMADV

Define, measure, analyze, design, and verify


Eliminate non-value-added activities and waste

Lean

  • Transportation

  • Inventory

  • Redundant motion

  • Waiting

  • Overprocessing

  • Overproduction

  • Defects

Waste

Anything a final customer wouldn’t want to pay for


Lean

Map and

understand

value stream

  • Goals

  • Increase productivity

  • Eliminate waste

  • Maximize resource utilization

Customer-

defined value

Make value

stream flow

Continuously improve processes


ISO 9001:2008

  • Standards for quality management systems


Baldrige Criteria

Integrated management framework

  • Emphasis on

  • Integration

    • Innovation

    • Results

    • Sustainability

  • Nonprescriptive

  • Holistic

  • Inclusive

  • Adaptable


.


While other approaches focus on a single aspect, such as leadership or process management, the Baldrige Criteria provide an integrated management framework that addresses all the factors that define an organization’s operations and results. And the process is compatible with Lean and Six Sigma strategies as well as ISO 9000.

—Robert W. Galvin, chairman of 2002 award recipient Motorola Commercial, Government & Industrial Solutions Sector


Six Sigma, Lean, and the

Baldrige Criteria


Leadership Category


Strategic Planning Category

Baldrige

  • Identify organizational objectives

  • Measure progress

  • Coordinate use of assets toward objectives

Six Sigma

  • Measure progress

Six Sigma, Lean

  • Coordinate use of assets toward objectives


Customer Focus Category

Customer- defined value

Map and

understand

value stream

Make value

stream flow

Continuously improve processes


Measurement, Analysis, and Knowledge Management Category


Employee Engagement

2005

2006

2007

2008

2009

Workforce Focus Category


Operations Focus Category


Results Category


Summary


2011

For More Information

  • Criteria booklets

  • Self-assessment tools based on the Criteria

  • Award recipient videos and profiles

  • Case studies

  • Baldrige community

www.nist.gov/baldrige

[email protected]

(301) 975-2036

Baldrige Performance Excellence Program | www.nist.gov/baldrige


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