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Assessment Method Sessions - Group Discussion

Careers Education & Placement Centre. Assessment Method Sessions - Group Discussion. Date: 9 March, 2000 (Thursday) Time : 1:00 p.m. - 2:00 p.m. Venue: T4, Meng Wah Complex. Careers Education & Placement Centre. Louisa Li Director Email: louisali@hkusua.hku.hk

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Assessment Method Sessions - Group Discussion

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  1. Careers Education & Placement Centre Assessment Method Sessions - Group Discussion Date: 9 March, 2000 (Thursday) Time : 1:00 p.m. - 2:00 p.m. Venue: T4, Meng Wah Complex

  2. Careers Education & Placement Centre Louisa Li Director Email: louisali@hkusua.hku.hk Homepage: http://www.hku.hk/cepc

  3. Slides from this presentation • lecture notes are available at the CEPC Enquiry Desk for photocopying • lecture notes are available at the CEPC homepage:<http://www.hku.hk/cepc> • Students  • Services for students  • Careers Education Courses  • Lecture Notes 

  4. Course Outline • Formats of group discussion • What do recruiters look for • Role-play • DOs and DON’Ts • Questions and Answers

  5. Interview common selection tool one to one/ panel Group Discussion off campus usually a group of 5-8 (from different U, major) Interview vs Group Discussion

  6. Campus Recruiters Final Round • Arthur Andersen - Audit / Tax Accountant • Bank of America - Management Trainee • John Swire & Sons - Mgt Trainee • Marks & Spencer - Mgt Trainee • H K Jockey Club- Mgt Trainee • Standard Chartered Bank - Mgt trainee • Cathay Pacific Airways - Mgt Trainee • HKSAR- Administrative Officer

  7. Campus Recruiters Final Round • Bank of China - Officer Trainee / Mgt Trainee • British American Tobacco - Mgt Trainee • HK Telecommunications - Trainee Engineer / Operation Management Trainee • HongkongBank - Banking Trainee • HSBC Asset Management - Global Analyse

  8. Formats of Group Discussion unstructured group discussion Arthur Andersen - Do you agree that women has accomplished more and more in the professional/government/commercial sector?” Bank of China - How the Asian financial crisis has affected the economy of HK?

  9. Formats of Group Discussion • Debate-one fore and for against, are formed to debate a topic e.g. Conflict is healthy and necessary for all organisations. Women has accomplished more and more in the professional/government/commercial sector.

  10. Formats of Group Discussion • Case Study - discussion to reach consensus British American Tobacco - A co did not do well on an anti-dandruff shampoo “Bronzo” in the last 2 years. A new product “super-bronzo” has been developed. “Super-bronzo” is also anti-dandruff, and it out-performs “Bronzo” in terms of silkiness, smell..etc. but 10 complaints in 100 trials (compare to 2or 3 of the market-leader and “Bronzo”) were made about greasiness or itches. But specialists believe that those effects are not harmful. if the problems were to solve, its better smell and silkiness will be diluted. Then the new product may become another “bronzo”. Should the co launch the new shampoo?

  11. Formats of Group Discussion • Case Study - discussion with designated roles e.g. Marks & Spencer - role play see video

  12. Formats of Group Discussion • Case Study - discussion to work out a plan or proposal e.g. Cathay Pacific (MT) Information such as time, date, budget, hotel charges….given You have to arrange their trip.

  13. Formats of Group Discussion Role-play - The Last Starship The earth will be destroyed by a comet in 10 minutes’ time. There are only one Starship available. Only 3 of the following can be evacuated on this Starship. You have to decide and agree who they are to be. You cannot have a formal vote. Doctor Nurse Nuclear Scientist Engineer Lawyer Teacher Builder Salesperson Government Officer Sailor Aeroplane Pilot Banker Policemen Dentist Architect

  14. Skills / Attitude Assessed • communication skill • leadership • planning skill • decision-making skill • motivation • interpersonal relationship

  15. Communication Skills • Expresses ideas clearly in Chinese and English. • Willingly speaks out and contributes. • Shows tact and sensitivity towards others. • Listens, establishes rapport and engages others in dialogue. • Listens to others’ suggestions. • Communicates succinctly, confidently, clearly, persuasively and logically.

  16. Leadership Skills and Qualities • Encourages others to contribute to the discussion and mover other towards a stated goal or objective. • Defines goals and support/motivate others in reaching goals • Contributes to a good sense of team spirit • Influences others through argument and persuasion • Respects others • Is creative/visionary

  17. Planning Skill • Encourages team to take a structured approach in defining objectives and then planning solution • Shows ability in identifying problems and suggesting solutions • Understands objectives and set priorities • Ensures that own and group’s time is managed well

  18. Decision-making Skills • Eager to see decisions taken and have confidence to make decisions. • Ability to process information using logical, objective analysis, and to identify alternatives. • Ensures that in the end, some sound decision is taken

  19. Motivation • Shows energy, enthusiasm and drive in facing the task • Shows determination and commitment to achieving the best possible solution • Willing to stand his / her ground when he / she believes he / she is right • Shows a positive attitude to accepting a challenge

  20. Interpersonal Relationship • understand the behaviors and motivations of others and respond sensitively • works harmoniously with others toward the accomplishment of common tasks • be friendly • be diplomatic and tactful

  21. Recap • get a good grasp of any information you are given, but don't waste time on minute details • in the light of the information, decide your objectives and priorities • be assertive - but diplomatic • be tactful, be persuasive and work with group • try to get the task done, but also get on with the other members of the group and support their ideas when you agree with them • keep cool and use your sense of humour

  22. Handling Difficult Situations A person who tends to dominate the discussion • ask closed questions • use direct questions to draw other participants (e.g. let’s hear what Ken have to say on this point)

  23. Handling Difficult Situations A person who disagrees / argues all the time • keep cool • ask questions to draw out foolish statements from this person • point out the time factor

  24. Handling Difficult Situations Loss of direction • indicate tactfully that the meeting has gone off track. Restate the task; summarize the main ideas so far.

  25. Ask for Feelings and Opinion Ask questions to help people express their ideas, draw people out. • What is your reaction to…? • How do you feel about…? • What brings you to conclude that….? • What promoted your decision to….?

  26. Paraphrase Help people reach mutual understanding; clarification • Are you asking me….? • Let me see if I understand you position. Are you saying that….? • Before you go on, do you mean that…?

  27. Encourage Participation Encourage draw back people to participate • Mary, how would you answer John’s question? • What have heard from everyone but Jane, what is your feeling on this?

  28. Test for consensus • It seems that we have come to agreement on this issue. Does everyone accept the …..? • Peter, is that your felling too….?

  29. Explore an idea in more detail • What are some other ways to approach this problem? • Are there other things we should consider?

  30. Check targets or goals • Are these the most important goals? • Are we in the right direction? • Is this relevant to our discussion?

  31. Confront Differences • Kate, you seem to be holding back on this, is there something you would like to make suggestions or comments?

  32. Conclusion • We have considered every possibility, we must chose from these three alternatives. • We have discussed both sides carefully. It’s time we made a choice.

  33. Watch out! • use of words • body language • eye contact • voice-tone / pitch

  34. The DOs during group discussion • introduces new ideas • expresses ideas clearly and convincingly • encourages others to give opinions • listens before contributing • steps in and redirect the conversation when necessary • be sensitive to the feelings of others • BE NATURAL

  35. The DONTs during group discussion • dominates the discussion by talking most of the time • strays from the subject • interrupts or squashes other contributors • keeps silent • be wishy-washy

  36. CEPC Services • How to hold better….meetings • Effective Meeting Skills • Two Whole Days (Video)

  37. Questions & Answers

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