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The Gemba walk

The Gemba walk . Dr. Eve krahe Dean, grad programs School of health services administration. What is a gemba walk. From the Japanese term gembutsu which means “real thing” or “real place” A personal observation of work Observation occurrs where the work is happening

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The Gemba walk

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  1. The Gemba walk Dr. Eve krahe Dean, grad programs School of health services administration

  2. What is a gemba walk • From the Japanese term gembutsuwhich means “real thing” or “real place” • A personal observation of work • Observation occurrs where the work is happening • Interaction with the people doing the work where the work is happening • It’s often an actual walk • Comes from Lean Six Sigma

  3. When is it not? • Not an opportunity for finding fault with others • Not a time to solve prolems or make changes • Not an opportunity to enforce policy requirements • Note complaints but do not act… yet

  4. Steps to take • Consider the Four Ws • Where? • Where shall I walk? • Who? • To whom shall I talk? • When? • When will I go? • What? • What do I want to know?

  5. EVALUATION SHEET: TAKING NOTES • Possible prompts for you • Process being examined • Description of process • Team and individuals responsible • Average time to completion (if applicable • Average time to whatever comes next • Quality of process or product that comes out of process • Value added by process • Individual feedback and frustrations

  6. LOOK FOR MUDA • Japanese term for ”waste” • Extra steps • Duplicative work • Obstacles to producing product • Think broadly about “product” • Obscacles to an uncomplicated work environment • Operationally • Socially

  7. conclusion • Talk with your mentors • Go with the flow • Use this outside the course • Looking forward to your findings

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