Emergency response with social media
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Emergency Response with Social Media. How Facebook and Twitter can help inform and strengthen relationships with the public during and after a natural disaster. In the beginning…. April 27, 2011. Dealing with discontent. What did we learn?. • Don’t wait — start now!

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Emergency Response with Social Media

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Emergency response with social media

Emergency Response with Social Media

How Facebook and Twitter can help inform and strengthen relationships with the public during and after a natural disaster


In the beginning

In the beginning…


April 27 2011

April 27, 2011


Dealing with discontent

Dealing with discontent


What did we learn

What did we learn?

• Don’t wait — start now!

- Social media is constantly evolving. Learn as you go.

- The “next generation” lives through social media

• ACCURATE information is necessary

- Information = people feel in control = they stay cal

- Helps eliminate rumors (directly or indirectly)


What did we learn1

What did we learn?

• Be personable

- Social media should be conversational

- Let people feel like they are talking to SOMEONE

• A little goes a long way

- If you don’t have something to say...

- Make your messages matter


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