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Network group for Quality Development

Network group for Quality Development. A simple recipe for communicating quality improvement projects. Conduct a QI in own practice, or in a group of practices Sum up the experiences and results in PP Improve the PP using the network group and the pedagogical coach

xander-mcmillan
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Network group for Quality Development

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  1. Network group for Quality Development

  2. A simple recipe for communicating quality improvement projects • Conduct a QI in own practice, or in a group of practices • Sum up the experiences and results in PP • Improve the PP using the network group and the pedagogical coach • Publish on www as an inspiration to others • It is easy for GP’s to teach colleagues and students QI by using the presentations

  3. Patient satisfaction survey 4 Reduce waiting time to book GP appointment 1 Survey waiting time to book GP appointment 1 Telephone accesibility 3 Effective patient record 1 Survey lab quality 1 Reduce unwanted drop-ins 1 Internal control – how to do it in a busy GP office Registering negative incidents and “almost-incidents” (generous registering of incidents in order to change culture) Metoder SPC, BT-chart, Epi-data analysis, Excel Flow-charts Cross-disciplinary 7 presentations, 2 articles

  4. Next QI-project on web-page Maturity Matrix

  5. Resultater fra legekontorene A, B, C og D Skår fra 1 (svært fornøyd) til 5 (svært misfornøyd)

  6. Hvordan redusere ventetiden for time hos fastlegen? Reidar Moskvill Storgata Legesenter Notodden [rmosk@online.no]

  7. Diagrammet på neste lysbilde lager du ved å merke raden for den aktuelle datoen og klikke her

  8. Slik gikk det: tiltak

  9. Årsaker til at pas. ringer Bestille time Svar på prøver Andre ting TELEFONTILGJENGELIGHET Gulset legekontor Nytter ikke å ringe. Bortkastet tid Pas. vurderer å ringe Hva kan endres? Hvem ringer? Gjengangerne på tlf av pas Pas. ringer Svareren slår inn etter 4 ring Hvor mange venter, hvor lenge Hvor stort er problemet? Får svar? MA bruk av tid + tlf Pas.legger på Pas.får tlf svarer Nei Pas.venter på svar Rutiner for oppringing, skrive i journalen Ja Kontoret er tilgjengelig for pas. på tlf Pas.får svar Medarbeider håndterer problemstillingen Medarbeider spør legen, setter over tlf eller ringeliste Rutiner for time-bestilling, prøvesvar, lage informasjonsskriv? De eldre, forstår ikke?

  10. Hva har vi lært? • Kontinuerlig fokus på redigering og ajourføring er nødvendig for å oppnå gode journaler. • Velredigerte journaler er betydelig arbeidssparende på sikt • bruk av korrespondansemaler og klipp-og limfunksjon, gjør henvisninger og kontorarbeid til en lek dersom journalen er god

  11. Prizes! • And it’s going to get better – national quality prize • NMA prize for best quality project in primary care

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