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e Services – Commander’s Corner. Presented By: Joseph Hall, Jr [email protected] Deputy Director - HQ CAP/IT. e Services – Commander’s Corner. What’s Available? Hardware A laptop and print/scanner/fax at every unit Software eServices QuickBooks or Quicken

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e Services – Commander’s Corner

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E services commander s corner

eServices – Commander’s Corner

Presented By:

Joseph Hall, Jr

[email protected]

Deputy Director - HQ CAP/IT

2011 National Board – Louisville, KY


E services commander s corner1

eServices– Commander’s Corner

What’s Available?

  • Hardware

    • A laptop and print/scanner/fax at every unit

  • Software

    • eServices

    • QuickBooks or Quicken

    • NTC-hosted applications (WMIRS, CEMS, etc)

    • Other field applications (SIMS, WMU, etc)

2011 National Board – Louisville, KY


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eServices– Commander’s Corner

Data Security

  • Since 2005 over 535 million* personal data records has been compromised in the US!

  • Most of these occurrences are not hacking incidents but lost or stolen equipment that has personal data on the equipment

  • Please delete copies of the CAPWATCH download after you have finished with it!

    * for more information see http://www.privacyrights.org/data-breach

2011 National Board – Louisville, KY


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eServices– Commander’s Corner

  • WSA = Web Security Administrator

    • WSA’s “hold the keys” to restricted applications

    • Should only give commander-authorized permissions

    • eServices automatically notifies commander of all WSA-generated permissions changes

  • Automatic Application Assignment by

    • Permissions for some of the applications within eServices are currently tied to a members duty position as defined in the system.

    • Application by Duty Position Report

2011 National Board – Louisville, KY


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eServices– Commander’s Corner

Field Help Desk

  • Full-time employee handles all Help Desk requests

    • https://capnhq.crmdesk.com/home.aspx or call

    • (877)-227-9142 ext. 290

  • Web-based Help Desk

    • Allows members to input issues and requests

    • Assures calls for help are not missed

    • Allows for better time management

  • We need your help

    • Please ask your members to use the Help Desk

    • Best Practice – in-house “eServices” experts

      • These members are the first contact for help

2011 National Board – Louisville, KY


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eServices– Commander’s Corner

  • Entry area

    • News and links specific to commanders

  • Admin Section

    • Online Calendar, Organizational Information, and Image Upload for photo id cards

  • Approvals\Validations

    • One stop shop for all approvals and validations

  • Reports

    • Validate permissions to apps & duty assignments

  • OPSEC Entry

    • Assign permissions to 5 members in your unit to enter OPSEC training completion in Ops Qualifications app

2011 National Board – Louisville, KY


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eServices– Commander’s Corner

  • Testers

    • Allow 2 members in your unit to help test eServices applications

  • Temporary Permissions

    • Short term “commander” permissions to a deputy

    • Only possible for Vice/Deputy Commander, Operations Officer, Deputy Commander for Seniors , or Chief of Staff

  • Gather Emails

    • Allows gathering of email addresses for member's in your unit

    • Only place addresses in the Blind Carbon Copy Section (BCC).

  • Safety Suggestions

    • View Safety Suggestions submitted by your unit’s members

  • Commander’s Dashboard

    • View Wing Performance metrics

2011 National Board – Louisville, KY


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eServices– Commander’s Corner

Communication Tools

  • RSS Feed

    • Great way to push data out to members.

    • Please encourage members to subscribe!

  • Gather email address applications

    • Easy way to communicate with your members

    • New app can gather email addresses from ES & Pilot Quals

      • Mission Availability tracked in Ops-Quals

    • These applications are only as good as the emails in the system. Please ask members to update their addresses!!

2011 National Board – Louisville, KY


Thank you

Thank you for all you do for Civil Air Patrol!

Thank You!

2011 National Board – Louisville, KY


E services commander s corner

Questions?

2011 National Board – Louisville, KY


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