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Design Quality Control: Lessons From The New NY Bridge – Tappan Zee Hudson River Crossing. Presented by: Dan Domalik, PE, CMQ/OE, CQA HDR Engineering 2014 Ohio Transportation Engineering Conference Session 17 October 28, 2014. Design-Build Team.

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design quality control lessons from the new ny bridge tappan zee hudson river crossing

Design Quality Control: Lessons From The New NY Bridge – Tappan Zee Hudson River Crossing

Presented by:

Dan Domalik, PE, CMQ/OE, CQA HDR Engineering

2014 Ohio Transportation Engineering ConferenceSession 17

October 28, 2014

agenda1
Agenda
  • Agenda
  • The Project
  • The Design Quality Process
  • Lessons Learned
  • Closing
bridge location
Bridge Location

New NY

Bridge

George

Washington

Bridge

WTC

bridge location tarrytown nyack ny
Bridge LocationTarrytown – Nyack, NY
  • New York State Thruway
  • 3.1-mile crossing of Hudson River in lower Hudson Valley (25 miles north of NYC)
  • Traffic volume >130,000 AADT
qc documentation form qcdf
QC Documentation Form (QCDF)
  • Planning document
  • Defines scope of checking/reviews
  • The “IOU” for quality
  • Approved by
    • Responsible Professional
    • Design Discipline Lead
    • Design Manager
    • Design QC Manager
  • Used by designers, checkers, reviewers, and auditors
train train train
Train! Train! Train!
  • Train early, train often, train forever, train differently
  • Vital to train everyone effectively in QCP
  • Live and remote training
    • Track attendance
    • Give quiz
  • Removes excuses
  • Creates buy-in
matrix organization production
Matrix Organization:Production
  • Area Managers are critically important
    • They are front line leaders and error-trappers
    • Driving the schedule means delivering quality on time
top management support
Top Management Support
  • Get top management to champion quality
    • Vocal support for quality
    • Enlist their help – Escalation, backup, etc.
follow the project requirements
Follow the Project Requirements
  • Meet the project requirements!
  • Quality = Conformance to Requirements
  • Don’t let your ‘better idea’ violate the contract
  • Know and follow the
    • Proposal commitments
    • Technical Provisions
    • Client Standards
    • Design Criteria
design quality audits
Design Quality Audits
  • Perform thorough audits
  • DQCM team audited all design packages for quality plan compliance
  • Closed audit required for Design Manager certification
be proactive
Be Proactive
  • Don’t wait for information
    • PULL IT if you need it
    • PUSH IT if you have it
  • Do more ‘pushing’ of information to others
  • “Who would care about the change I just made?”…TELL THEM
  • Stay ahead of QC milestone start dates
  • Start QA audits before packages are complete
beware insincere compliance
Beware Insincere “Compliance”
  • Bad attitude toward quality procedures is dangerous!
  • There are clues if you look for them
  • Stay focused on intent, not a coloring exercise
    • Intent of person and of procedure more important than coloring in the lines
    • Maintain goodwill towards quality procedures
qm is engaged member of team
QM Is Engaged Member of Team
  • Quality Manager must be an engaged member of the team
    • On-site presence was crucial for speed and buy-in
    • Auditors can be remote
    • QM should be part of the management team
stay close to sub consultants
Stay Close to Sub-Consultants
  • Subs typically do not have the same quality tools and habits as the prime
  • Require slightly different training & more training
  • DQCM provides more oversight and auditing
quality trumps schedule
QUALITY TRUMPS SCHEDULE
  • Quality and Schedule can be ‘natural enemies’ if not properly planned and managed
  • Remember ‘Fast, Cheap, or Right…Pick Two’
  • Root cause analyses have pointed to schedule pressure as an underlying cause of quality failures
  • “It will go out when it is right and the backup is there.”
  • Top management supports this message
quality trumps schedule1
QUALITY TRUMPS SCHEDULE

“Yeah, but remember….the design was delivered on time and under budget!”

closing thoughts on tz quality
Closing Thoughts on TZ Quality
  • Know the client and the project
  • Define QA/QC processes that work
  • Staff the job properly
  • Subs are people, too
  • Manage the risks
  • Provide reasonable deadlines
  • Provide adequate budgets
  • Educate the team about quality requirements
  • Provide tools and resources
  • Sweat the small stuff
  • Monitor continuously
  • Over-communicate
  • Audit work process and product
  • Measure progress
  • Continuously improve
design quality control lessons from the new ny bridge tappan zee hudson river crossing1

Design Quality Control: Lessons From The New NY Bridge – Tappan Zee Hudson River Crossing

Presented by:

Dan Domalik, PE, CMQ/OE, CQA HDR Engineering

2014 Ohio Transportation Engineering ConferenceSession 17

October 28, 2014

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