Design quality control lessons from the new ny bridge tappan zee hudson river crossing
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Design Quality Control: Lessons From The New NY Bridge – Tappan Zee Hudson River Crossing. Presented by: Dan Domalik, PE, CMQ/OE, CQAHDR Engineering 2014 Ohio Transportation Engineering Conference Session 17 October 28, 2014. Design-Build Team.

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Design Quality Control: Lessons From The New NY Bridge – Tappan Zee Hudson River Crossing

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Design quality control lessons from the new ny bridge tappan zee hudson river crossing

Design Quality Control: Lessons From The New NY Bridge – Tappan Zee Hudson River Crossing

Presented by:

Dan Domalik, PE, CMQ/OE, CQAHDR Engineering

2014 Ohio Transportation Engineering ConferenceSession 17

October 28, 2014


Design build team

Design-Build Team


Agenda

Design Quality Control: Lessons From The New NY Bridge – Tappan Zee Hudson River Crossing

Agenda


Agenda1

Agenda

  • Agenda

  • The Project

  • The Design Quality Process

  • Lessons Learned

  • Closing


The project

Design Quality Control: Lessons From The New NY Bridge – Tappan Zee Hudson River Crossing

The project


Bridge location

Bridge Location

New NY

Bridge

George

Washington

Bridge

WTC


Bridge location tarrytown nyack ny

Bridge LocationTarrytown – Nyack, NY

  • New York State Thruway

  • 3.1-mile crossing of Hudson River in lower Hudson Valley (25 miles north of NYC)

  • Traffic volume >130,000 AADT


The design quality process

Design Quality Control: Lessons From The New NY Bridge – Tappan Zee Hudson River Crossing

The design quality process


Quality product or process

Quality Product or Process?


Design quality organization

Design Quality Organization


Design quality process

Design Quality Process


Qc documentation form qcdf

QC Documentation Form (QCDF)

  • Planning document

  • Defines scope of checking/reviews

  • The “IOU” for quality

  • Approved by

    • Responsible Professional

    • Design Discipline Lead

    • Design Manager

    • Design QC Manager

  • Used by designers, checkers, reviewers, and auditors


Reviews idr cr qcr

Reviews: IDR – CR - QCR


Quality audit certification

Quality Audit & Certification


Bluebeam revu

Bluebeam Revu


Elvis

ELVIS


Lessons learned

Design Quality Control: Lessons From The New NY Bridge – Tappan Zee Hudson River Crossing

Lessons learned


Train train train

Train! Train! Train!

  • Train early, train often, train forever, train differently

  • Vital to train everyone effectively in QCP

  • Live and remote training

    • Track attendance

    • Give quiz

  • Removes excuses

  • Creates buy-in


Matrix organization production

Matrix Organization:Production

  • Area Managers are critically important

    • They are front line leaders and error-trappers

    • Driving the schedule means delivering quality on time


Top management support

Top Management Support

  • Get top management to champion quality

    • Vocal support for quality

    • Enlist their help – Escalation, backup, etc.


Follow the project requirements

Follow the Project Requirements

  • Meet the project requirements!

  • Quality = Conformance to Requirements

  • Don’t let your ‘better idea’ violate the contract

  • Know and follow the

    • Proposal commitments

    • Technical Provisions

    • Client Standards

    • Design Criteria


Design quality audits

Design Quality Audits

  • Perform thorough audits

  • DQCM team audited all design packages for quality plan compliance

  • Closed audit required for Design Manager certification


Be proactive

Be Proactive

  • Don’t wait for information

    • PULL IT if you need it

    • PUSH IT if you have it

  • Do more ‘pushing’ of information to others

  • “Who would care about the change I just made?”…TELL THEM

  • Stay ahead of QC milestone start dates

  • Start QA audits before packages are complete


Beware insincere compliance

Beware Insincere “Compliance”

  • Bad attitude toward quality procedures is dangerous!

  • There are clues if you look for them

  • Stay focused on intent, not a coloring exercise

    • Intent of person and of procedure more important than coloring in the lines

    • Maintain goodwill towards quality procedures


Qm is engaged member of team

QM Is Engaged Member of Team

  • Quality Manager must be an engaged member of the team

    • On-site presence was crucial for speed and buy-in

    • Auditors can be remote

    • QM should be part of the management team


Stay close to sub consultants

Stay Close to Sub-Consultants

  • Subs typically do not have the same quality tools and habits as the prime

  • Require slightly different training & more training

  • DQCM provides more oversight and auditing


Quality trumps schedule

QUALITY TRUMPS SCHEDULE

  • Quality and Schedule can be ‘natural enemies’ if not properly planned and managed

  • Remember ‘Fast, Cheap, or Right…Pick Two’

  • Root cause analyses have pointed to schedule pressure as an underlying cause of quality failures

  • “It will go out when it is right and the backup is there.”

  • Top management supports this message


Quality trumps schedule1

QUALITY TRUMPS SCHEDULE

“Yeah, but remember….the design was delivered on time and under budget!”


Closing

Design Quality Control: Lessons From The New NY Bridge – Tappan Zee Hudson River Crossing

closing


Closing thoughts on tz quality

Closing Thoughts on TZ Quality

  • Know the client and the project

  • Define QA/QC processes that work

  • Staff the job properly

  • Subs are people, too

  • Manage the risks

  • Provide reasonable deadlines

  • Provide adequate budgets

  • Educate the team about quality requirements

  • Provide tools and resources

  • Sweat the small stuff

  • Monitor continuously

  • Over-communicate

  • Audit work process and product

  • Measure progress

  • Continuously improve


Design quality control lessons from the new ny bridge tappan zee hudson river crossing

www.newnybridge.com


Design quality control lessons from the new ny bridge tappan zee hudson river crossing1

Design Quality Control: Lessons From The New NY Bridge – Tappan Zee Hudson River Crossing

Presented by:

Dan Domalik, PE, CMQ/OE, CQAHDR Engineering

2014 Ohio Transportation Engineering ConferenceSession 17

October 28, 2014


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