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Putting the Place Survey to Work An overview

Putting the Place Survey to Work An overview. Simon Atkinson Managing Director, Loyalty 9 September 2009. The new Place Survey…!!!. Measures 18 of the new ‘citizen perspective’ National Indicators Along with the tenant satisfaction ‘STATUS’ survey, replaces the suite of BVPI surveys

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Putting the Place Survey to Work An overview

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  1. Putting the Place Survey to WorkAn overview Simon Atkinson Managing Director, Loyalty 9 September 2009

  2. The new Place Survey…!!! • Measures 18 of the new ‘citizen perspective’ National Indicators • Along with the tenant satisfaction ‘STATUS’ survey, replaces the suite of BVPI surveys • Prescribed postal self-completion methodology – as were the BVPI surveys - to allow for comparison of data between local areas and over time • Questionnaires were mailed out to randomly selected addresses between October and December 2008 • Data weighted centrally by Audit Commission for sex, age and ethnicity to the known profile of the Borough, and adjusted for household size. • Results are based on 1,471 completed questionnaires • 38% response rate in Newcastle

  3. About the local area

  4. General satisfaction with local area (NI 5) Q Overall, how satisfied or dissatisfied are you with your local area as a place to live? Very dissatisfied Very satisfied Fairly dissatisfied Satisfied 80% Neither/nor Fairly satisfied Net satisfaction score 71 Base: All valid responses (1471)

  5. Satisfaction with local area (NI5): Contextual data Q Overall, how satisfied or dissatisfied are you with your local area as a place to live? % Satisfied % Dissatisfied Trend data Comparative data National* Consort average IM Met/Unitary average IM average Newc. 2006/07 Newc.2008/09 Base: All valid responses 2008/09 (1471). * National figures based on Survey of English Housing 2006/07. 17,506 face to face interviews with representative cross section of adult English population in the year to March 2007.

  6. Developing priorities for improving quality of life % Most need improving locally Activitiesfor teenagers Traffic congestion Road/pavement maintenance Clean streets Level of crime Facilities for young children Shopping Public transport Sports & leisure Parks and open spaces Community facilities Job prospects Affordable decent housing Wages/ cost of living Race relations Health services Pollution Access to nature Cultural activities Education % Important generally Base: All valid responses

  7. Safety in the local area Q How safe or unsafe do you feel when outside in your local area… % Very unsafe % Fairly unsafe % Fairly safe % Very safe During the day At night Base: All valid responses

  8. Perceptions of anti-social behaviour: Comparative data % who think the following are a very/ fairly big problem People using or dealing drugs (NI 42) People being drunk or rowdy in public places (NI 41) Noisy neighbours or loud parties Teenagers hanging around on streets Rubbish or litter lying around Vandalism, graffiti and other deliberative damage Abandoned or burnt out cars Base: All valid responses.

  9. People using or dealing drugs (NI 42): Contextual data Q Thinking about this local area, how much of a problem do you think each of the following are… People using or dealing drugs % Not a problem % Problem Trend data Comparative data for 2008/09 Newc. 2008/09 Newc. 2003/04 Newc. 2006/07 National* Consort average IM Met/Unit average IM average Base: All valid responses 2008/09 (1105). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.

  10. People being drunk or rowdy in public places (NI 41): Contextual data Q Thinking about this local area, how much of a problem do you think each of the following are… People being drunk or rowdy in public places % Not a problem % Problem Comparative data for 2008/09 Trend data Newc. 2003/04 Newc. 2006/07 Newc. 2008/09 National* Consort average IM Met/Unit average IM average Base: All valid responses 2008/09 (1324). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.

  11. Noisy neighbours or loud parties: Contextual data Q Thinking about this local area, how much of a problem do you think each of the following are… Noisy neighbours or loud parties % Not a problem % Problem Comparative data for 2008/09 Trend data Newc. 2003/04 Newc. 2006/07 Newc. 2008/09 National* Consort average IM Met/Unit average IM average Base: All valid responses 2008/09 (1409). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.

  12. Teenagers hanging around: Contextual data Q Thinking about this local area, how much of a problem do you think each of the following are… Teenagers hanging around on the streets % Not a problem % Problem Comparative data for 2008/09 Trend data Newc. 2003/04 Newc. 2006/07 Newc. 2008/09 National* Consort average IM Met/Unit average IM average Base: All valid responses 2008/09 (1434). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.

  13. Rubbish or litter lying around: Contextual data Q Thinking about this local area, how much of a problem do you think each of the following are… Rubbish or litter lying around % Not a problem % Problem Comparative data for 2008/09 Trend data Newc. 2003/04 Newc. 2006/07 Newc. 2008/09 National* Consort average IM Met/Unit average IM average Base: All valid responses 2008/09 (1430). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Finding based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.

  14. Vandalism, graffiti and other deliberate damage: Contextual data Q Thinking about this local area, how much of a problem do you think each of the following are… Vandalism, graffiti and other deliberative damage to property or vehicles % Not a problem % Problem Comparative data for 2008/09 Trend data Newc. 2003/04 Newc. 2006/07 Newc. 2008/09 National* Consort average IM Met/Unit average IM average Base: All valid responses 2008/09 (1395). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.

  15. Abandoned or burnt out cars: Contextual data Q Thinking about this local area, how much of a problem do you think each of the following are… Abandoned or burnt out cars % Not a problem % Problem Trend data Comparative data for 2008/09 Newc. 2003/04 Newc. 2006/07 Newc. 2008/09 National* Consort average IM Met/Unit average IM average Base: All valid responses 2008/09 (1280). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Figures only available for ‘problem’.

  16. Understanding local concerns about crime and ASB (NI 27): Contextual data Q How much would you agree or disagree that the police and other local public services seek people’s views about these issues in your local area? % Agree % Disagree Consort average IM Met/Unitary average IM average National* Newc. Base: All valid responses (1444). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Please note: this question was introduced mid-way through the 2007/08 wave.

  17. Dealing with local concerns about crime and ASB (NI 21): Contextual data Q And how much do you agree or disagree that the police and other public services are successfully dealing with these issues in your local area? % Agree % Disagree Consort average IM Met/Unitary average IM average National* Newc. Base: All valid responses (1394). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Please note: this question was introduced mid-way through the 2007/08 wave.

  18. Community cohesion

  19. Different backgrounds getting on well (NI 1):Comparative data Q To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? % Agree % Disagree Comparative data for 2008/09 Trend data IM average Newc. 2006/07 Newc. 2008/09 Consort average IM Met/Unit average National* Base: All valid responses 2008/09 (1056). *National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08

  20. People being treated with respect and consideration (NI 23): Comparative data Q In your local area, how much of a problem do you think there is with people not treating each other with respect and consideration? % Not a problem % A problem Trend data Comparative data for 2008/09 Newc. 2006/07 Newc. 2008/09 Consort average IM Met/Unit average IM average National* Base: All valid responses 2008/09 (1328)

  21. Parents taking responsibility (NI 22):Comparative data Q To what extent do you agree or disagree that in your local area, parents take enough responsibility for the behaviour of their children? % Agree % Disagree Newc. 2008/09 Consort average IM Met/Unit average IM average Base: All valid responses (1390)

  22. Those who have participated in local area (NI 3) Q In the past 12 months have you… % saying yes Been a local councillor Been a member of a group making decisions on local health or education services Been a member of a decision-making group set up to regenerate the local area Been a member of a decision-making group set up to tackle local crime problems Been a member of a tenants’ group decision-making committee Been a member of a group making decisions on local services for young people Been a member of another group making decisions on services in the local community Overall civic participation* 10 Base: All valid responses. *Civic participation (NI3) is % of respondents who take part in at least one of any of the activities in last 12 months

  23. Civic participation (NI 3): Comparative data % of residents who have taken part in at least one of any of the activities that affect the local area in last 12 months IM Met/Unit average IM average Consort average Newcastle Base: All valid responses (469).

  24. Participation in regular volunteering (NI 6) Q Overall, about how often over the last 12 months have you given unpaid help to any group(s), club(s) or organisation(s)? At least once a week Less than once a week but at least once a month Less often I give unpaid help as an individual only I have not given any unpaid help over last 12 months Base: All valid responses (1335). *Regular volunteering is volunteering for group, club or organisation within last month. ** National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08

  25. Regular volunteering: Comparative data Q Overall, about how often over the last 12 months have you given unpaid help to any group(s), club(s) or organisation(s)? % Volunteered for groups, club or organisation within last month. IM Met/Unit average IM average Consort average Newc. Base: All valid responses (1335).

  26. Influencing decisions (NI 4): Contextual data Q Do you agree or disagree that you can influence decisions affecting your local area? % Agree % Disagree Comparative data for 2008/09 Trend data IM Met/Unit average Consort average IM average Newc. 2008/09 National* Newc. 2006/07 Base: All valid responses 2008/09 (1215). *National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 – March 08

  27. Getting more involved: Contextual data Q Generally speaking, would you like to be more involved in the decisions that affect your local area? % saying they want to get more involved Trend data Comparative data for 2008/09 Newc. 2006/07* Newc. 2008/09 Consort average IM Met/Unit average IM average Base: All valid responses 2008/09 (1398). *Note wording for 2006/07 BVPI question ‘… more involved in decisions your Council makes that affect your local area’

  28. Being kept informed: Comparative data Q Overall, how well informed do you feel about local public services? % Not informed % Informed IM Met/Unit average Consort average Newc. IM average Base: All valid responses (1390)

  29. Being informed about key issues/ services Q How well informed do you feel about each of the following? How and where to register to vote How your council tax is spent How you can get involved in local decision-making What standard of service you should expect How well local public services are performing How to complain about local public services Base: All valid responses

  30. What to do in event of large-scale emergency (NI 37): Comparative data Q How well informed do you feel about… what to do in the event of a large- scale emergency? % Informed % Not informed IM Met/Unit average Consort average Newc. IM average Base: All valid responses (1457)

  31. Local public services

  32. Views about local public services Q To what extent do you think that these statements apply to public services in your local area? … are working to make the area safer … are working to make the area cleaner & greener … promote interests of local residents … act on concerns of local residents … treat all types of people fairly Base: All valid responses

  33. Views about local public services: Comparator analysis Q To what extent do you think that these statements apply to public services in your local area? … are working to make the area safer … are working to make the area cleaner & greener … promote interests of local residents … act on concerns of local residents … treat all types of people fairly Base: All valid responses

  34. Satisfaction with local public services Q Please indicate how satisfied or dissatisfied you are with each of the following public services in your local area? Northumbria Police Tyne & Wear Fire and Rescue Service Your GP (family doctor) Your local hospital Your local dentist Base: All valid responses

  35. Satisfaction with local services, including council: Comparator analysis Q Please indicate how satisfied or dissatisfied you are with each of the following public services in your local area? Northumbria Police Tyne & Wear Fire and Rescue Service Your GP (family doctor) Your local hospital Your local dentist Base: All valid responses, excluding those who say haven’t used service

  36. Treated with respect and consideration by local public services (NI 140) Q In the last year would you say that you have been treated with respect and consideration by your local public services? Never Rarely All of the time Some of the time Treated fairly75% Most of the time Base: All valid responses (1329)

  37. Treated with respect and consideration by local public services (NI 140): Subgroup Analysis Q In the last year would you say that you have been treated with respect and consideration by your local public services? Proportion rarely/ never Age 18-24 Rarely/ never 25-34 35-44 45-54 55-64 65+ Gender Male Female Ethnicity White All/ most of the time BME Tenure Owner occupier Social rented Private rented Base: All valid responses (60)

  38. Satisfaction with council: Contextual data Q Taking everything into account, how satisfied or dissatisfied are you with the way Newcastle City Council runs things? % Satisfied % Dissatisfied Comparative data for 2008/09 Trend data IM Met/ Unit average Consort average Newc. 2003/04 Newc. 2006/07 Newc. 2008/09. IM average Base: All valid responses 2008/09 (1450)

  39. Satisfaction with culture and recreation Q How satisfied or dissatisfied are you with each of the following services provided or supported by Newc. Council? Sports/ leisure facilities Libraries Museums/ galleries Theatres/ concert halls Parks and open spaces Base: All valid responses

  40. Satisfaction with environmental services Q How satisfied or dissatisfied are you with each of the following services provided or supported by Newc. Council? Keeping land clear of litter & refuse Refuse collection Doorstep recycling Local tips/ household waste recycling centres Base: All valid responses

  41. Finally…...the biggest issues of all…?

  42. Satisfaction with life as a whole Q All things considered how satisfied or dissatisfied are you with your life as a whole nowadays? Very dissatisfied Very satisfied Fairly dissatisfied Satisfied 80% Neither/nor Fairly satisfied Net satisfaction score 72 Base: All valid responses (1499)

  43. Helping people lead healthier lives Q To what extent do you agree or disagree that local services are doing more these days to help people lead healthier lives? Definitely agree Don’t know Definitely disagree Tend to disagree Agree 42% Tend to agree Neither/nor Net agree score 26 Base: All valid responses (1520)

  44. Self reported health and well being (NI 119) Q How is your health in general? Would you say it is… Very bad Bad Very good Fair Good 72% Net good 67 Good Base: All valid responses (1480)

  45. Health and well being (NI 119): Contextual data Q How is your health in general? Would you say it is… % Very bad/ bad % Very good/ good IM Met/Unit average Consort average IM average National* Newc. Base: All valid responses (1480) * National figures based on Health Survey for England 2006 (14,157 adults in England)

  46. Satisfaction with choice of housing in the local area Q How satisfied are you with the choice of housing in the local area? Very dissatisfied Very satisfied Fairly dissatisfied Satisfied 60% Neither/nor Fairly satisfied Net satisfaction score 47 Base: All valid responses (1520)

  47. Improvements in the local area Q On the whole, do you think that in the last twelve months your local area has got better or worse? Better Worse Have lived here less than 12 months Has not changed much Base: All valid responses (1520)

  48. Patient surveys British crime survey Tenant survey Other local research Official statistics Crime Employment Health Educational attainment Transport What your staff say What you are spending on x and y Informal feedback from areas Eg councillor surgeries Local forums Ongoing local campaigns ….etc Putting all this to work – a checklist. Can we link the results with….

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