It s their library not ours how value comes from a philosophy not a purse
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It’s their Library, not ours: how value comes from a philosophy not a purse. Katherine Everest & Helen Loughran Leeds Metropolitan University. Leeds Metropolitan University. Leeds Metropolitan University 1992 30,000 students 4,000 international students 3,000 staff.

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It s their library not ours how value comes from a philosophy not a purse

It’s their Library, not ours: how value comes from a philosophy not a purse

Katherine Everest & Helen Loughran

Leeds Metropolitan University


Leeds metropolitan university

Leeds Metropolitan University

Leeds Metropolitan University 1992

30,000 students

4,000 international students

3,000 staff


Libraries and learning innovation

Libraries and Learning Innovation

2 campus libraries

24/7/365 opening

2,100 study spaces

University IT provision

1.5 million visits a year

350,000 books and AV resources

Virtual Learning Environment

95 FTE staff

Customer Service Excellence holder since 2001


High levels of satisfaction

High levels of satisfaction

National Student Survey 2011 = 84%

International Student Barometer 2010 = 94%

Times Higher Student Experience 2011 = 6.2

Leeds Metropolitan University Annual Student Survey 2011 = 83%


What leads to high nss scores

What leads to high NSS scores?

Research Libraries UK identified SCONUL measures correlating positively with NSS scores:

Professional staff as a percentage of total library staff

Gross library spend per FTE user

Net library spend per FTE user

Spend on information per FTE user

Library floor space per FTE student

Staff training hours per FTE student

Annual loans per FTE user


How do we compare

How do we compare?

Spend on information per FTE user


How do we compare1

How do we compare?

Library floor space per FTE student


Expectations

Expectations

Do our students have low expectations of the University before they arrive?


Adding value

Adding value

24/7 opening

Self service facilities

Use of management information

Electronic resources

Faculty liaison


Customer orientation

Customer orientation

Customer insight and targeted services

Communication and consultation

Staff engagement

Partnership


It s their library not ours

It’s their Library, not ours

Zoned study environment since 2005

24 hour opening since 2001 & 24/7/365 since 2007

No access control

“providing spaces for the way they actually work, not the way we think they ought to”


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